Remote Monitoring and Management

Transcription

1 Remote Monitoring and Management Continuum RMM dramatically increases your operational efficiency. Our intuitive, SaaS-based management portal allows you to easily backup, monitor, troubleshoot, and maintain desktops, servers, mobile devices and other endpoints for your clients. Our years of eperience monitoring tens of thousands of alerts and devices has helped us create a simplified, ticket-based workflow that takes the pressure off of your technicians and allows you to focus on driving your business forward. We offer three distinct service levels, each targeted to suit specific requirements: Server Care Essential For those that prefer a hands-on approach, Essential Care provides back-office monitoring that helps you reduce the time needed to filter alerts and research resolutions. Our RMM software monitors all of your servers, and our NOC will alert you day or night when critical issues arise. Server Care Preferred Are your technicians spending too much time troubleshooting and resolving issues? With Preferred, you can completely offload server monitoring and management to Continuum s NOC. Alerts generated by our RMM software are sent to our remote remediation team, which connects to troubled servers to apply the appropriate solution and you can monitor systems and ticket statuses from anywhere. Server Care Elite If you need the best of the best, Elite has you covered. Our talented technical teams are ready to investigate and resolve all server issues, whether they are generated by our RMM alerts or raised by your team via our ticketing system. You benefit from the Continuum NOC critical notification and remediation teams, as well as the remote troubleshooting team for your service requests. You can forward any event identities, application messages, windows error messages and other anomalies to Continuum for besteffort troubleshooting and resolution. 1

2 Server Care Pricing Included Features Essential* Preferred Elite* Hardware & software audits LogMeIn Pro Ticket-based workflow Ticket escalation with steps to resolution Patch whitelisting service Multi-vendor antivirus management Remote restart of services by NOC Patch deployment by NOC NOC resolution of patch failures Full remote problem resolution by NOC Discounted Project Services Proactive or on-demand server restart AD Group Policy Troubleshooting System performance analysis & troubleshooting MS Echange health check & defragmentation MS Service Pack installation Monthly Price $16.50 $22 $44 * Discounts for volume 2

3 Desktop Care Pricing Included Features Desktop Care* Help Desk 1 Hardware & software audits Performance & Preventive Maintenance Reports LogMeIn Pro Remote Control LogMeIn Pro Remote Control (End-Client Access) Patch Whitelisting Service Antivirus Management Web-based Management Portal Desktop Performance Monitoring Administrative Scripting Policy Management Client Communicator with Self-Help Center Webroot Antivirus License End-Client Help Desk Personalized Answering Windows, Mac & Mobile Support Administrative Tasks Virus & Malware Removal Software Installations Global US-Only Monthly Price $4.40 $17.60 Business Hours 2 (8am-6pm) $13.20 After Hours 2, 3 (5pm-9am) $21.10 Business Hours 2 (8am-6pm) $15.80 After Hours 2, 3 (5pm-9am) $22.00 $ Coverage Coverage 3 * Discounts for volume 1 Help Desk is available eclusively to our Server Care Elite partners and includes Desktop Care 2 All Help Desk hours are based on the time zone at the local site 3 I ncludes Saturdays, Sundays and holidays (365 days a Year) 3

4 Mobile Care Pricing Choose One Mandatory Element: Included Features Monthly Price Core MDM SMS, or URL over-the-air (OTA) enrollment Passcode & encryption enforcement , VPN & Wi-Fi profiles Device restriction settings Remote locate, lock & wipe (full & selective) Jailbreak & root detection Policy updates & changes Compliance reporting access controls Corporate directory integration Certificate management BYOD privacy settings $4.50* Advanced Mobility Management Bundle Optional Add-on Bundles Core MDM Mobile Application Management Mobile Epense Management $5.10* Secure Productivity Suite Bundle Secure Mail Secure Browser Mobile Application Management Mobile Application Security $5.10* Mobile Enterprise Gateway Bundle Mobile Enterprise Gateway for Secure Browser Mobile Enterprise Gateway for Docs Mobile Enterprise Gateway for Apps $2.60 * Discounts for volume 4

5 Mobile Care Pricing Optional Add-Ons Included Features Monthly Price Secure Mail Secure s, calendars & contacts Conduct online & offline compliance checks Enable authentication & control where files can be moved $2.60 Secure Editor Securely Create & Edit standard Office documents $2.60 Secure Browser Secure, full-feathered web browser Simplified policy creation and implementation Customizable blocking & real-time notfications Mobile Enterprise Gateway for Secure Browser Access approved internal websites without device VPN Requires Secure Browser Mobile Enterprise Gateway for Docs Mobile Enterprise Gateway for Applications Mobile Content Management Provide eternal devices with access to SharePoint sites, Windows File Shares and other file stores without device VPN Requires Mobile Content Management Provide eternal devices with access to internal resources without device VPN Requires Mobile Application Management and Mobile Application Security Doc catalog Integrated Document Collaboration Authentication Sharing Restrictions $1.70 Mobile Application Security Authenticate users before accessing applications Set a timeout for single sign-on across your applications Enforce device compliance checks DLP Controls 5

6 Network Assessment Pricing Add-on Included Features Monthly Price Basic Module Client Risk Summary Report Full Network Assessment Report Full Detail Change Report Ecel Analysis Eport/Report $50 / Free 1 Premium Add-on Module Change Management Report Network Site Diagrams Asset Detail Report PSA Asset Integration And more! $25 2 Security Assessment Module Security Risk Report Share Permissions Report Eternal Vulnerabiity Scan Detail Report Outbound Security Report And more! $65 2 Network Assessment Echange Assessment Module SQL Server Assessment Module Echange Risk Report Echange Management Plan Report Echange Traffic and Use Report Echange Mailbo Detail Report And more! Routine Health Report SQL Server Detail Report Database Detail Report Maintenance Plan Report SQL Server Agent Jobs Reports $65 2 $65 2 HIPAA Module HIPAA Data Collector HIPAA Risk Assessment HIPAA Risk Profile Produces Evidence of HIPAA Compliance $200 2 PCI Module PCI Policies and Procedures Document PCI Analysis Risk Report PCI Management Plan Produces Evidence of PCI Compliance $200 2 Client Connector Automated tranmission of Network Assessment scans to a secure cloud storage area $25 2 LogMeIn Rescue + Mobile Network Availability Monitoring Web-based, Agentless Support PC, Mac, Android, ios, Blackberry Devices Detect a network connectivity problem at a hierarchical level Reduce downtime for your clients $100 3 With annual commitment Elite - $0 Preferred - $10 Essential - $20 1 If your monthly invoice is over $500.00, you will receive the Basic Module free of charge. 2 Requires Basic Module. 3 Annual commitment, billed monthly. 6

7 Tech Advantage Pricing With Continuum Tech Advantage, you can epedite a number of low-cost desktop and server projects for your clients. Simply send us a request form, and our epert NOC technicians will take care of the rest. Desktop Projects Request Price All Projects Per Request Per Desktop $5 Server Projects Per User / Server Essential Preferred Elite 1-25 users $140 $130 $ users $175 $165 $145 -Active Directory Migration us=ers $235 $220 $ users $535 $500 $ users $1,085 $1,015 $ users $185 $175 $ users $325 $305 $270 BlackBerry Enterprise Server Migration users $420 $395 $ users $790 $740 $ users $1,085 $1,015 $900 Echange Server Migration (for 100+ users, please visit the ITSupport Portal or contact your Account Team) 1-25 users $505 $470 $ users $900 $845 $ users $1,255 $1,175 $1, users $1,500 $1,410 $1,250 Small Business Server Setup 1-75 users $595 $565 $500 Small Business Server Migration 1-75 users $1,025 $960 $850 Active Directory Setup 1 Server $70 $65 $60 BlackBerry Enterprise Server Setup 1 Server $95 $85 $80 Echange Server Setup 1 Server $165 $155 $135 Service Pack Installation 1 Server $25 $20 $15 Windows Operating System Installation on Hypervisor Physical to Virtual (P2V) Machine Conversion Using VMware vcenter (for 5 or more servers, visit the ITSupport Portal or contact your Account Team) 1-3 servers $75 $70 $ servers $150 $140 $ servers $220 $210 $185 1 server $325 $305 $270 2 servers $650 $610 $540 3 servers $975 $915 $810 4 servers $1,300 $1,220 $1, servers $395 $375 $330 +clustered server $145 $135 $120 VMware vcenter Server Setup (additional charge per clustered server) 4-6 servers $795 $745 $665 +clustered server $290 $270 $ servers $1,195 $1,120 $995 +clustered server $435 $405 $ servers $400 $375 $330 +clustered server $145 $135 $120 Windows Server Hyper-V Setup (additional charge per clustered server) 4-6 servers $795 $745 $665 +clustered server $290 $270 $ servers $1,195 $1,120 $995 +clustered server $435 $405 $ servers $145 $135 $120 Windows Server Hyper-V with SCVMM Setup 4-6 servers $440 $415 $ servers $660 $620 $550 Continuum Managed Services 99 High Street, 31st Floor, Boston, MA continuum.net 2018 All Rights Reserved Updated 3/