Optimizing Your Ultimate Endpoint END USER COMPUTING

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2 How much do you spend on devices? How many devices do you have? How do you use devices? Where do you store your devices? What apps are you running? ARE PEOPLE USING DEVICES FOR WORK? What are you doing with the data when the device is no longer in use? How do you deal with support? are you secure? Can you get devices to people quickly? What is your TCO? Are you breaking the rules? Are you ready for a refresh? Are you ready for what s next?

3 We have been answering these questions for 50 years.

4 3 END USER COMPUTE

5 Our Vision What is the ultimate end point? The user. In today s world of device proliferation, our goal is to deliver the best-in-class user experience. Our approach maximizes... Accessibility Uptime Flexibility Security...for your organization. Read on to learn how MCPc End User Computing (EUC) offerings save you time and lower your Total Cost of Ownership. 4

6 The Ultimate Endpoint Internet of Everything + Device Proliferation The days of one device are gone. Think about how many you use today. With the explosion of the Internet of Things, device proliferation is inevitable. Is your organization prepared to handle the avalanche of IT needs? Knowledge workers need constant access to their knowledge. MCPc EUC can help. 5

7 The Ultimate Endpoint USERS are the ultimate endpoint. Services of the ultimate endpoint (What do they want?): Secure access to your information at all times Quick and consistent service levels Flexibility Savings 6

8 The Ultimate Endpoint You want access to your information at all times. Virtual / Hybrid / Physical Maintain secure access to your user experience in case a physical device is unusable or unavailable. Concierge/Support MCPc offers immediate access to knowledgeable individuals with the click of a button. Dedicated Configuration Technician MCPc offers customized onsite delivery and setup even down to a co-branded device cart. Premiere Replacement Services MCPc recognizes that situations arise where you will need a replacement fast with same day device replacement, you can rest assured your downtime will be minimized. 7

9 The Ultimate Endpoint You don t have time to wait... On-Demand Inventory Downtime may be for others, but it s not for you. MCPc keeps an inventory of your devices on hand so there is no delay in purchasing. This (in combination with our on-hand personalized images and backups), ensures a quick recovery in case of device destruction, loss or failure. Fast Upgrades MCPc knows your employees want the latest technology. With quick inventory and backups, upgrades and modifications happen quickly and easily. Dynamic Provisioning Dynamic provisioning allows updates to current images without going back to scratch saving time and energy. 24x7x365 Monitoring MCPc s Network Operations Center provides proactive monitoring and remediation. This close-looped process maximizes your productivity from cradle to grave. MCPc Network Operations Center 8

10 The Ultimate Endpoint You want flexibility. The ultimate endpoint requires advanced logistics and operational acumen: Industrial grade with white glove service, no project is too big or too small. OS migrations Application upgrades Entire fleet deployments Asset recovery Data destruction Deployment and support are only half the battle, MCPc provides complete end-of-life including data destruction that conforms to your industries regulations. 9

11 The Ultimate Endpoint You want savings. There s no shortage of to-dos for your IT staff, and with tight budgets and an increased demand for strategic initiatives, your team can be stretched thin. Let MCPc handle the end user compute portion, so your staff can get back to doing what they do best innovate! Customized Coverage We know every organization has different needs. Our bronze, silver and gold packages allow you to choose the right combination of services for best performance and savings. MCPc understands IT budgets are tight, and hiring new individuals for specific work can be tricky. MCPc gives your organization the flexibility and scalability, through our staff and services, to get the right work done at the right time without the hassle and cost of staffing peaks and valleys. While others stop short at acquisition costs, MCPc doesn t stop there. We attack the total cost of ownership, through our comprehensive fleet management strategies, to provide you the highest return on your investment. BRONZE LEVEL Advise SILVER LEVEL Support GOLD LEVEL Manage 10

12 MCPc Technology Integration Centers Proven processes. World class facilities. Dedicated Staff. All for you. Supply Chain & Logistics MCPc s Technology Integration Centers represent our continuous investment in the people, process and technology required to provide your organization with best-in-class solutions. Procurement MCPconnect, our personalized selfservice portal gives you the power to purchase the right device for you or your employees specific role. Provisioning Integrated provisioning services allow your organization to pre-determine application packages based on each employee s role and department, simplifying and smoothing the onboarding processs. Kitting & Staging MCPc offers asset tagging, system assembly and kitting, and personalized shipping right to you from one of our regional integration centers. We are the last mile between your ultimate endpoint and their enabled device. 11

13 Are you prepared?

14 What does your business need? Your business, just like the ultimate endpoint, has evolving needs. MCPc s EUC team guides you and your organization and answers the important questions on how to best manage devices and data, including: Is your business agile? Does your business have a robust contingency plan in place? Is your business compliant with all necessary regulations? Do you meet customers expectations? What happens if it doesn t? Is your secret safe? 13

15 Is your business agile? Are you prepared for: Mergers & Acquisitions Expansion Business Partnerships Launching new business lines Creating a hybrid cloud MCPc EUC helps your organization create and execute a wholistic strategy ensuring your business will be ready for any situation. Our experience, and wide breadth of services, equips your organization to execute these plans with agility and precision, without hassle or confusion. 14

16 Do you have a contigency plan? Are you prepared for: Expanded disaster recovery options After hours access New Datacenter Next Generation Technology Natural Disasters Disruptions. They are a fact of life. The best way to minimize risk is to have a plan. MCPc EUC will create and execute your plan for when disruptions inevitably occur. 15

17 Are you compliant? Is your secret safe? PCI 3.0 FIPS HIPAA Licensing Control Version Control Secure Intellectual Capital Contractors Remote Developers Security Initiatives Auditing MCPc EUC ensures your organization will comply with all necessary regulations (government, industry, corporate). Through our strategic partnerships, MCPc solutions are secure by design. Regulatory compliance and security are the cornerstones of our offerings, not afterthoughts. 16

18 Our goal: to exceed your expectations. MCPc EUC optimizes your organization for the ultimate endpoint, and prepares your business for quick, complete and compliant success. Our services provide you with the right support, right technology, right now. Our scalable offerings enable your staff to innovate. By focusing on your business outcomes, you save both time and money, and lower your total cost of ownership. Your ultimate endpoint experience is only a phone call away. 17

19 Invested in the Future Our team is growing and we are ready to assist you. Constantly refining our approach to fuel management, optimization and user experience 110 Employees within End User Computing Group Four Technology Integration Centers and 15 geographically dispersed Distribution Centers We support more than 850 clients nationwide Our engineers have an average experience level of 16 years Sky Park - MCPc s flagship Technology Integration Center Your ultimate endpoint experience is only a click, call or away. For more information, reach out to your account manager, visit or euc@mcpc.com 18

20 About us MCPc helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures. The company s heritage as a top 100 solution integrator has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace. As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device lifecycle in a proactive and efficient fashion. With a focus on comprehensive Intelligent Device Management, MCPc ensures client success by leveraging IT to drive business performance, improve productivity and increase revenue. Headquartered in Cleveland, and with branch locations across the Midwest, MCPc maintains practice areas in: Lifecycle Management Services for End User Computing (EUC) Virtual Desktop Services Device Mobility Solutions IoT connected device management Technology oriented supply chain logistics management Imaging and Printing Professional and Managed Services For more information, visit