NG BAILEY CREATING EXCEPTIONAL ENVIRONMENTS FACILITIES SERVICES

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1 NG BAILEY CREATING EXCEPTIONAL ENVIRONMENTS

2 02 03 CONTENTS CREATING EXCEPTIONAL ENVIRONMENTS - INTRODUCTION 03 CREATING EXCEPTIONAL ENVIRONMENTS - INTRODUCTION 04 BESPOKE SERVICES TAILORED TO YOU 06 WORKING IN PARTNERSHIP WITH OUR CUSTOMERS Our vision is quite simple: to be the best creating exceptional environments for present and future generations. It underpins everything we do for our customers. We work in partnership with our customers, encouraging a collaborative ethos that supports their own business objectives and values. Service excellence, innovation and value for money alongside our industry-leading commitment to health and safety are always at the forefront of service delivery. Our service is bespoke to each customer s requirement and is fully aligned to three key areas; teamwork, collaboration and commitment to service. 08 PEOPLE ARE AT THE HEART OF OUR BUSINESS 09 CASE STUDY - LAND SECURITIES 10 INNOVATIVE ENERGY SAVING SOLUTIONS Our business has grown consistently year-on-year for the past five years, and we now have in excess of 650 employees working right across the UK operating from a network of offices. Add to that the wider capabilities from across the NG Bailey group and it is clear we have the size and expertise to handle technical maintenance contracts of any size which, when coupled with our values, gives us a unique offering in the marketplace. What also sets us apart is our commitment to innovation and sustainability. In energy, for example, our investment in innovative solutions is reaping significant cost and CO 2 reduction benefits for customers, including Morrisons and Land Securities. 12 ENERGY FOCUSED SMART BUILDING SERVICES 14 PRINCIPAL CONTRACTING DIRECTLY FOR YOU 16 PROTECTING YOUR CRITICAL ENVIRONMENT Innovation, service and value are the foundations of our exceptional performance, and they will enable us to sustain our reputation as a supplier of choice. 18 EXCEPTIONAL PERFORMANCE FROM NG BAILEY Stuart Linington Managing director

3 04 05 BESPOKE SERVICES TAILORED TO YOU As one of the leading facilities services companies in the UK, we provide bespoke operational mechanical and electrical, technical, planned preventative and reactive fabric maintenance to many blue-chip clients, all serviced by our highly skilled team of engineers. From the commissioning stage right through to ongoing operation, buildings require regular and effective maintenance to operate correctly and for the systems inside to perform to the highest standards and design specifications. Our breadth of services means we are able to tailor our solutions to meet our customers exact needs and ensure the smooth running of their buildings. Our vast experience of problem solving and innovation stands us apart from the rest. Coupled with the wider capabilities from across the NG Bailey group, we have the size and expertise to handle technical maintenance contracts of any magnitude. Manned residential site services and energy management are two key areas of our work. We have dedicated teams tailoring and delivering customer benefits, from operational services through to innovative energy solutions, that reduce cost and environmental impact. SERVICES TAILORED TO YOUR REQUIREMENTS Asset management Planned preventative maintenance and reactive regimes Compliant solutions in line with legislation Maintaining business continuity Tailored approach and solutions Technically led innovation Customer focused service delivery. NATIONAL MOBILE RESPONSE We guarantee a response 24/7/365 anywhere in the UK through the deployment of our network of more than 650 engineers. All works are controlled and managed through our service centre, utilising the latest technology to ensure the engineers deployed have the correct skills and ability to provide prompt, professional repairs to reactive requests. On average, our customer care department handles calls at a fixtime rate of 93%, to critical issues, within four hours. MANNED RESIDENTIAL SITE SERVICES We provide a dedicated site team as part of our bespoke maintenance solution. This includes a site manager who has a team of engineers delivering operational mechanical and electrical services across a complete portfolio. We will offer a tailored solution to provide a fully maintained, operated and supported building throughout the contract period, enabling users to carry on with their day-to-day duties. PROFESSIONAL DEDICATED SERVICE Our experienced nationwide team is dedicated to our customers needs. Our proven capability has seen us work across some of the most critical and complex environments from international train stations, to the UK s leading property businesses. We have significant contracts within the automobile, commercial, industrial and data centre sectors. WE VE GOT YOU COVERED NATIONWIDE LOCATIONS PASSION INTEGRITY EXCELLENCE

4 06 07 WORKING IN PARTNERSHIP WITH OUR CUSTOMERS 650+ ENGINEERS REDUCTION IN ACCIDENTS AND NEAR MISS REPORTING UP WORKING WITH OUR CUSTOMERS TO... OUR VISION: To responsibly design, build, operate and maintain building, infrastructure and IT services. 24/7/365 RESPONSE PROPERTIES MANAGED FAMILY OWNED INVESTING IN THE FUTURE Reduce costs through expert asset management Enable compliance with current legislation Improve performance through innovative energy solutions.

5 08 09 PEOPLE ARE AT THE HEART OF OUR BUSINESS CASE STUDY - LAND SECURITIES Our people are at the heart of NG Bailey. Their skills, capabilities and commitment to excellence are what make us stand out as the partner of choice. Key to that is ensuring we realise the full potential of every individual, and make the most of their talent and skills. Having trained apprentices since 1934, we know what it takes to inspire and nurture the very best talent. Our multi award-winning apprenticeship scheme is recognised as one of the best in the sector and our apprentices consistently win industry and national awards. We actively invest over 3m every year in the training and development of our people and our financial strength means we re big enough to give our people real prospects too. We recognise that the skills and capabilities of our people, as well as their commitment to excellence, are what make us stand out as the partner of choice for our customers. NG Bailey provides operational, mechanical, electrical and building fabric maintenance to eight shopping centres across the Land Securities retail portfolio. Seven of the shopping centres are maintained by resident NG Bailey staff, including skilled engineers, apprentices and contract management support staff. Whilst a smaller centre in West London is serviced and supported by a fleet of mobile engineers. We have the industry s seal of approval and hold a number of accreditations including Investor in People Bronze and Investor in Diversity status and we are a one to watch in the Sunday Times Best Companies to Work For list. We are passionate about supporting and developing our people. For us it s all about growth, future proofing our business and developing the next generation. PURPOSE BUILT CUSTOMER SERVICES CENTRE Communication maintained through a weekly tailored newsletter 39 NG Bailey staff deployed across the retail portfolio from day one DAY ONE Provided bespoke customer web portal Delivery of digital workshops to understand personal digital assistant (PDA) technology

6 10 11 INNOVATIVE ENERGY SAVING SOLUTIONS A PROVEN TRACK RECORD, WITH TAILORED SOLUTIONS, ACHIEVING SHARED TARGETS Wherever you are on your energy and carbon reduction journey NG Bailey will create an end-toend solution that ensures your targets become shared targets. Our partnership approach and commercial innovation ensures that typical barriers to improved efficiency are removed, leading to an optimised, reliable and upgraded estate. By working to understand your business drivers we will operate and maintain your assets in an appropriate way, to ensure that you have our energy experts focused on delivering the outcomes you desire. Over the course of two years, energy savings of 16% have been achieved across the Morrisons estate, supporting its ambition to become the greenest UK supermarket. This has been delivered through a unique blend of energy infrastructure deployment, data integration, asset upgrade and behavioural change. Our approach is not focused on selling the latest energy tools or providing ever more complex data; instead we take responsibility to optimise and operate your estate as efficiently as possible, by managing your assets from data through to action, not just for today but for years to come. End-to-end energy solution Data collection Direct Projects Six prestigious Land Securities buildings in London have seen a 9% reduction in energy consumption through the application of NG Bailey s energy solution, involving a combination of asset optimisation, asset investment and behavioural change. At NG Bailey we leverage the best energy products, approaches and technical expertise to deliver the greatest use of your existing data whilst aligning with your people, processes and systems. Optimise & sustain Benchmark & analyse ASSET OPTIMISATION ASSET REPLACEMENT Offsite manufacture Direct finance By taking responsibility for delivering a tangible energy reduction, our solution can be funded from the savings we make for you, so there will be little or no investment needed. With the increasing pressure of carbon emissions costs, changing energy legislation and demanding targets; our approach allows your organisation to focus on core activities with the confidence of meeting the environmental challenges of the future. Technical helpdesk Energy focused training FACILITIES MANAGEMENT ENERGY REDUCTION BEHAVIOURAL CHANGE Make the change Engagement Improved asset efficiency Meet your energy commitments and targets Deliver marketable innovation We have a proven track record in delivering energy solutions for clients across a wide range of industry sectors, realising energy reduction targets upwards of 16%. SMART maintenance Inform to sustain End-to-end energy solution Unique energy contract model Savings used to recover costs Investment in assets to accelerate savings

7 12 13 ENERGY FOCUSED SMART BUILDING SERVICES ENERGY FOCUSED SMART BUILDING SERVICES AT NG BAILEY WE USE DATA TO DRIVE BETTER PERFORMING BUILDINGS OUR APPROACH IS ALWAYS TAILORED TO YOUR NEEDS WE CAPTURE AND ANALYSE YOUR DATA IN REAL TIME AND TURN IT INTO EXCITING WAYS IN WHICH TO IMPROVE YOUR BUSINESS DELIVERING REAL TANGIBLE OUTCOMES FOR YOU AND YOUR END USERS CAPTURING ASSET DATA LEAN MIX OF NG BAILEY GROUP CAPABILITIES SUPPORTING YOUR OPERATIONS TAILORED APPROACH UNLOCKING POTENTIAL The building data and information that originates from designing, constructing and operating buildings comes in many forms. Choosing what to use, lose or park is essential in driving business critical value from your estate. Capturing, analysing and acting on building data in real time, we focus our people and services from across our group teams to deliver particular outcomes on each part of your estate; improve critical asset uptime, building user well-being, energy efficiency or cost reduction. We work with you to really understand how building performance can best support your operations; and then set to work on pulling the right technical, commercial and financial levers to maximise value for your business. Our approach is tailored and dynamic; delivering more resilient or productive environments, working spaces that attract the best employees or tenants, or releasing cash from existing property budgets for you to spend on your core production activities. As the UK s largest independent building services company we unlock technical potential with financial strength and market leading commercial innovation; focused on supporting economic sustainability and growth for you and your customers. BENEFITS INCREASED BUILDING PERFORMANCE INCREASED ASSET VALUE AND LIFECYCLE FUNDING FOR ENERGY FOCUSED INITIATIVES

8 14 15 PRINCIPAL CONTRACTING DIRECTLY FOR YOU Working closely with you means we will really understand your business and requirements. This working style enables us to provide the tailored solutions fit for you, taking the pain away from managing your replacement and upgrade projects. Even if we are unfamiliar with your business, we can undertake a full review of your assets to truly understand how your programme of investment will work for you - so that you get maximum efficiency and optimised output. Our approach When projects become larger and more complex, we have a dedicated team to support you on your journey. By applying our wealth of project experience we can tailor solutions to ensure that you benefit from: A dedicated project management team Agile and flexible solutions to your changing requirements Openness and transparency Ownership, cost certainty and value for money. Working directly with you as your trusted partner of choice we will develop bespoke solutions for you and your customers. Typical direct projects include: Plant replacements such as transformers, distribution boards, chillers, boilers, pumps, generators and switch gear Lighting upgrades switching from traditional lighting schemes to energy efficient LED solutions Adds, moves and changes conducting full and partial fit-outs to suit your growing and changing building requirements. We take full ownership of the project with a can do attitude leaving you to focus on your core business activity. TAKING FULL OWNERSHIP OF YOUR PROJECT 1. Dedicated single ownership project management 2. Solutions aligned to your business needs 3. Working in partnership for long term success 4. Greater clarity through collaborative working and clear lines of communication. DIRECT PROJECTS

9 16 17 PROTECTING YOUR CRITICAL ENVIRONMENT MITIGATING RISK TO TRULY DELIVER PEACE OF MIND OVERVIEW Working across a range of critical environments such as data centres, investment banking and manufacturing sectors we deliver: A 24/7/365 operation - providing technically skilled, highly trained and competent people who understand the criticality of your business 100% availability - ensuring no interruptions to supply by operating and maintaining prime and standby equipment Environmental service level agreements - through proactive monitoring and management of cooling (and heating) systems. Using our tried and tested oper8 & maintain process we will look at eight key areas of your business operation and will provide you with experts who have the skill and capability to protect and efficiently manage your critical environments mitigating risk to truly deliver peace of mind. GIVING YOU PEACE OF MIND THROUGH A ROBUST PROCESS PEOPLE Throughout the mobilisation phase we work collaboratively with your team to understand your business. We will produce and deliver a training plan that begins with a thorough understanding of your assets and infrastructure. Our three key areas of focus are your infrastructure, people and processes and we will work with you to develop the following: On the job training in the practical application of the emergency operating procedures Training by both our own people and our suppliers in the standard operating procedures Developing business continuity and contingency plans specifically for your site Our service is driven by proactive support. We will perform a series of scenarios that test the capability of our people and how the business continuity and contingency plans address the potential risks We also recognise that sometimes there is a reactive requirement and our service is geared up to respond Our continuous learning cycle allows for risks to be identified, mitigated and monitored to prevent occurrence so that you can get on with your business-as-usual activities. REPORTING STATUTORY COMPLIANCE oper8 & maintain INFRASTRUCTURE PROCESS INFRASTRUCTURE Identify potential failure modes Operate and maintain strategy Asset management PEOPLE Critical training Drills and scenarios Continuous learning PROCESSES Critical response procedures Operating protocols Business continuity planning RISK SUPPORTING INFORMATION CRITICAL MAINTENANCE REGIME So that your environment can continue to operate without interruption

10 18 EXCEPTIONAL PERFORMANCE FROM NG BAILEY WE ARE PASSIONATE ABOUT HEALTH AND SAFETY Our Safety First & Foremost philosophy has helped us achieve an Accident Frequency Rate (AFR) of just Safety is our first and foremost priority WE HAVE A HERITAGE THAT SPANS OVER 95 YEARS WE ARE A CREATIVE, CLASS LEADING, UK BASED BUSINESS WE STRIVE FOR INNOVATION, WE HAVE BUILT A REPUTATION BASED ON PUSHING THE BOUNDARIES TO BUILD A SUSTAINABLE AND RESPONSIBLE FUTURE AWARD WINNING We have people that make it happen. At the heart of our business are exceptional people with a passion for delivering the best WE INVEST AND FOCUS ON OUR LOCAL COMMUNITIES AND ENGAGE WITH ALL STAKEHOLDERS, GIVING SOMETHING BACK WE HAVE VALUES THAT ENSURE A TRULY CUSTOMER-FOCUSED PHILOSOPHY 19

11 Dan Childs Business development manager NG Bailey Facilities Services E: T: ngbailey.com PASSION INTEGRITY EXCELLENCE