IntelliRisk Advanced Timeline July July 1998

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1 January IntelliRisk 1.0 On-line, real-time Adjuster notes Electronic mail Integration of Microsoft Office IntelliRisk Dial-up Access Number User Notes feature Local Report save and print options IntelliRisk 2.0 Cost Containment Information (claim level) Litigation Information On-Screen Report Viewing RMIS Report Distribution Information IntelliRisk 2.1a & 2.2 Payment International Claims Data Policy Information Report Scheduler Toolbars Several minor system refinements IntelliRisk 2.3 Litigation Management Data Certificates of Insurance Computer Based Training On-line Help Facility User Security IntelliRisk 2.4 Advanced Claim Enhanced Payment Additional Data Elements Practice sessions added to CBT IntelliRisk 2.5 Loss Development and Forecasting Cost of Risk and Allocation Point-in-Time Data Print User/Adjuster Notes Increased online reports AIU: Adv. Claim IntelliRisk 3.0 Self Administered Claims OSHA 200 Reports On-line Risk Management Reference Manual Diary System Point-in-Time Reporting Additional online reports AIU: Premium & Loss Phase IntelliRisk 3.0 b Year 2000 Compliance Access to RMIS Accounts (Internal Users Only) Summary Reporting Risk Summary Report IntelliRisk 3.1 (32 Bit) Profiling Quick Status Report Printing Multiple Notes Additional Data Elements Enhanced Report Distribution Technology: VB 5.0 Conversion Shadow Direct Access AIU: Premium & Loss Phase 2

2 December 1998 January May December 1.0 Internet-based Claim Information System Cost effective solution for our Middle Market and smaller Commercial accounts IntelliRisk 3.2 (32 Bit) Litigation Reports Payment : Inclusion of Dates of Service, Calculations based on Payment Transactions in Lieu of Draft Date Re-open date added to Claim Additional download fields IntelliRisk 3.2a Client Server Integrated Disability Management Litigation Reports New Elements: - Dates of Service - Reopened Date - Major Class Desc. - Loss Type (OSHA) - No. of Locations 2.0 Level II Initial Deployment (Includes Disability Claims) IntelliRisk 3.2b Client Server Wackenhut: - Custom Feed - Custom Claim Search - Custom Field Downloads Various Enhancements 2.0 Level I Initial Deployment (Includes Disability Claims) IntelliRisk 3.2c Client Server Managed Care Elements Various Enhancements Y2k End-to-End Testing Y2K IntelliRisk - Recertification First Notice of Loss (FNL) Prior Month-End option added to Claim Summary OSHA Modifications Location Count Integrated Disability Mgt., including STD and LTD claims Payment Modification ( Using Transaction Date) OSHA Batch Processing Claim Summary - Previous Month End 4.0 Level III AIU Deployment of IntelliRisk Current NetSource (Citrix) Client Transition to NetSource Level II Premium Modules IntelliRisk 3.1a (32 Bit) Internal Only RAD*RR Functionality: Claim Search Medical Provider Network InterlliRisk NetData 1.0 Monthly Risk Detail IntelliRisk NetData 1.1 Monthly Cost Accounting Report Cover Location Count

3 May January a Managed Care Elements Prior Month end for Claim Summary Addition of NCCI Code Litigation Module Claim Search IntellliRisk NetData CD-Rom Service 4.1 Quick Status Report Export function launches to internet browser WC cause codes roll up to major categories in Claim Adjuster name viewable in Activity Notes Profiling 4.2 Suite of IntelliRisk e- services First Notice of Loss Medical Provider Listing NetSource NetData JCPenney/Eckerd Custom Data Elements IntelliRisk NetData 1.3a Additional report selections Upgraded data transfer services Integration of new report cover and guide 4.2a Enhancements to Claims in Suit by Total Incurred reports Maintenance button added to Report Request screen Improvements to the user interface Streamlined system navigation Custom NetSource basic product for Division 13 Claim lookup and access to FNL, MPL from one page 4.3 Alerts New Managed Care Reports (PPO/PBA Savings, PPO Penetration, Return to Work) IntelliRisk NetData 1.3b Additional report formats "CC" functionality Expanded data transfer services 4.4 Customer requested enhancements Month-end calculations for Incurred Summary and Detail reports changed from adjusted to actual totals Archive change in Report Request module Modified OSHA module

4 May December a 5.2b 5.2c 6.0 ThinClient, HTML platform Re-engineered design Improved screen navigation, access info with less clicks Netscape Navigator compatible Expanded downloading and sorting options in Claim Search module Reports library, including descriptions and samples Hyperlinks to Policy Detail Screen Quick Status can include Claim Progress Report New Managed Care reports (Bill Types Processed, Lost Time Claims RTW) International Functionality Additional downloadable fields in Custom Layout (Client Number, Account Number, ASCO, Mod, In-Suit Indicator, Modified Work Days) Loss Date added as a filter on Payment Tab Various user interface enhancements New password reset capability for external users Revamped Profiling module (instructional text throughout, easier maintenance of profiles and criteria, dates added to Profile grid) Report Enhancements (new Point-In-Time Reports, add additional cc's to scheduled reports, change date or frequency on scheduled reports, address book, request and view 200+ reports on status and maintenance grids, various sort options for report status grid) Alerts link to Profiling New Custom Layout Template added Payment History Sort shows most recent payment on top State/Territory Filter added to the Payment module Various general enhancements Custom Data Elements added New standard Claims Layout created to include NCCI codes New Handling Offices added All Claim Progress reports now viewable in NetSource WC loss types synchronization with CSO New Report Module (Advanced Sorts and Filters, Various Report Formats, Drill Down Capability, Report "Bursting", Executive Summary) Employer Notification Date added to Custom Layouts Enhanced Loss Triangles IntelliRisk Wireless Version available

5 April a 6.1b 6.1c a AIU Reports Litigation Reports Standardized Labeling Alerts Custom Messaging Top 20 Medical Provider Report Payment Register Report Scheduled Valuation Date Reports User Sharing of Custom Layouts, Queries and User Notes Non-US Data (Standard Layouts Redesigned, Custom Layouts Refined) Supplemental Adjuster Information (Adjuster Card File) Reports Module (Standard Loss Run, Report Cover, Query, Headings, Non-US Reports) OSHA (Redesigned Screens, Information storage capability, OSHA 301 Logs for Individual Claims, Link to OSHA Website) Various Miscellaneous Enhancements (US or Non- US Client/Account Labels, Client Number Added to Payment Reports, Search Previous/Next on Pick Lists, State Codes to 2 digits) Modification of Social Security Fields Enhanced Search and Download Capabilities Alerts expiration period expanded to 180 days Reports Module (Loss Summary Report, Modification of Payment Register Report, Notification and Delivery Options Screens, Enhanced Excel Reports, Report Listings and Description Links, Sample Reports, Login Screen Password Rules) Additional location levels Increased location field sizes User defined location labels Attach physical address to location Alerts hyperlink to claim Enhanced pick list search abilities, WC cause code roll-ups Adjuster name added to custom layout Additional rows display on Policies and Locations results screens Additional fields in Payment ; all payment analysis detail fields included in Payment History Reports Module (Pharmacy Benefit Management Report, Pharmacy Payee Report, "Exclude" functionality for filters, search by location code, Standard Loss Run can include policies with no claims) Log-in screen update Non-US Claims: Claim data updated daily New fields added (Last Updated, Closed Date, Adjuster Name) Expanded system availability time Policy Year field renamed Policy Effective Year Policy-ASCO-Mod added Enhanced claim status logic Employee ID Number added Dashboard Special Account Instructions (SAI's) Alerts Modifications (Status spelled out, Reopen status added, Location codes on Alerts ) Adjuster Card File Printable Listing Suit Information Screen (Trial and Mediation Dates available)

6 April April b 6.5c IntelliRisk Advanced 6.5d IntelliRisk Advanced 6.6 IntelliRisk Advanced 6.6 Activity Notes (Categories, Enhanced search capability, Sort by column headers) Subrogation report Modifications (Subro closed date field added) Report Distribution Screen Modifications ( addresses, CC recipients) New Non-U.S. Occurrence Report Activity Notes (Updated Sort Functionality) Training Registration Catastrophe Indicators Added (Incident # and ISO Catastrophe #) New Alert (Med Only to Indemnity Claim) Dashboard Print Capability New Managed Care Reports (Pharmacy Benefit Management Savings Report, Pharmacy Home Delivery Report, Pharmacy Online Savings Report) Banner Change (IntelliRisk Advanced) Tutorial Videos Added (Navigation, Account Info, Find Claim, Export Claims, View Activity Notes, Advanced Claim Search, Save Claim Search Criteria, Create a Custom Layout, Adjuster, Generate & Save Reports, Display Reports Onscreen) Custom Layouts Increased to 50 Dashboard Print Enhancements (select quadrants to print, or print all) Claim Reports Pop-up Window (Quick Status, WC Claim Summary, Subro) Tutorial Videos Added: Dashboard Home Page; Customize Dashboard; Payment New Managed Care directdme Report Aviation coinsurance financials available for viewing and downloading New International Claim Detail Report Active Alerts increated to 6 Standard Loss Run (Added currency field, and breakouts of Comp/BI Paid, Med/PD Paid, and Alloc Exp Paid on summary page) Payment Register renamed Monthly Payment Report