Optron Enterprise Solutions

Transcription

1 E-Governance, crowdsourcing and Asset management: Effectively inspecting and maintaining electricity network infrastructure, a case study of Stellenbosch Municipality Wilhelm Herbst

2 Background Page 2

3 The Greater Stellenbosch The 900 square kilometers municipal area is internationally renowned for its beautiful environment, many places of interest, wine farms, street cafes, restaurants, quality wines, historical buildings and excellent educational institutions. The major portion of the area is utilised for agriculture (mainly wine production) and it includes the towns of Stellenbosch, Franschhoek and settlements such as Klapmuts, Koelenhof, Kylemore, Johannesdal, Pniel, Jamestown and Raithby. Stellenbosch town is 50 km to the east of Cape Town and is - after Cape Town - the oldest town in South Africa. Page 3

4 The Problem Page 4

5 The Problem Optron Enterprise The previous system produced a lot of paper. This was not only wasteful, but also resulted in loss of data because data wasn t always captured electronically. The previous system was also only accessible to certain parties. This meant that only certain parties could process public complaints and that not all complaints were seen too. Our previous system was not supported very well. Page 5

6 The Solution Page 6

7 The Solution Stellenbosch acquired the Trimble Field Inspector and Trimble Feedback solution from Optron. Page 7

8 The Process Page 8

9 The Process 1. User Requirement Study 2. System, workflow and Database design 3. System Setup and Installation 4. Testing 5. Training 6. Continued Support Page 9

10 User Requirement Study During this process all role players get together and every action get workshopped Each action get documented The URA is presented to the role-players and adopted where needed Final URA is accepted Page 10

11 Design The database and workflow get designed Design get documented Designed is confirmed by all parties Page 11

12 Installation The agreed upon design is installed on the Server and desktop computers The handheld devices are configured for the solution Page 12

13 Testing Solution is tested in the Office Solution is tested in operational circumstances, (Field) Page 13

14 Training Before field testing, Supervisors get trained on the solution, Office and field Field Workers get trained on Hand held devices Page 14

15 Support Support is provided by means of a Service level Agreement as and when needed Page 15

16 Usage at Stellenbosch Page 16

17 Usage Stellenbosch Municipality have implemented Trimble solutions Field Inspector and Feedback, for the purpose of: Field Asset Capture Scheduled Maintenance Reactive Maintenance (crowd sourcing)

18 Field Asset Capture Stellenbosch Electricity makes use of Trimble Field Inspector for field asset capture The solution is used to optimise data capture in the field and to reduce paper waste Field Inspector allows jobs to be sent to fieldworkers remotely Field Inspector allows inspection data to be returned to office and stored in a central database

19 Page 19

20 Scheduled Maintenance Stellenbosch Electricity makes use of Trimble Field Inspector for scheduled maintenance and inspection: Jobs are sent from the office for specific features These jobs are sent to field workers everyday Several jobs can be sent simultaneously Job progress can be tracked

21 Page 21

22 Reactive Maintenance Reactive maintenance/inspection refers to action taken by Stellenbosch Electricity whenever a complaint is received from residents of Stellenbosch The management of these complaints is done in Trimble Feedback software; A web/mobile based interface where residents can log complaints on one side; And the office can send jobs directly to the field as complaints come in

23 Trimble Feedback Optron Enterprise Page 23

24 Page 24

25 Page 25

26 System Design Optron Enterprise

27 System Design Jobs Asset Data Field Inspector Desktop Asset Data Field Worker Field Worker Field Worker Field Worker Field Asset Field Asset data stored to database Reports GIS Data GIS / Map Reports & Analysis Network/Server Page 27

28 Stellenbosch Residents Web/Mobile Crowdsourcing System Design Complaints Optron Enterprise Jobs Call Centre Field Inspector Desktop Asset Data Field Worker Asset Data Field Worker Field Worker Field Asset Field Worker Field Asset data stored to database Reports GIS Data GIS / Map Network/Server Reports & Analysis Page 28

29 Reactive Maintenance and Optron Enterprise Inspection Workflow Jobs are processed and feedback is sent back to resident via phone, SMS or Call Centre Resident contacts call centre to report fault Call centre creates an inspection/ maintenance job in Field Inspector Jobs recorded in Trimble Field Inspector and stored in server Completed Jobs updated to Server Residents report faults using web/ mobile app Web/Mobile Crowdsourcing Stellenbosch Residents Fault in Electricity Network occurs Stellenbosch Electricity Network/Server Maintenance/Inspection Data from inspection is job sent is sent back to to field office Field Workers Electricity Network Faults Field workers inspect network fault Reports & Analysis All jobs data used for analysis and report generation

30 Benefits Optron Enterprise

31 Benefits Complaints and data are captured with more detail and we no longer experience losses in data The solution has increased productivity The public are better informed regarding progress of their complaints Page 31

32 Lessons Learned Page 32

33 Lessons Learned Keep it simple Make fieldworkers part of the process from the start Manage the Resistance to change Do a phased install Have a dedicated person running the solution in-house Page 33

34 Why the Optron Solution

35 Why Use Trimble Field Inspector and Feedback The Trimble Field Inspector/Feedback solution keeps a detailed record of all complaints received from residents, as well as all new field data that is capture. This includes coordinates of meter installations and locations of complaints; and photos of meters and meter seals. (Floris Koegelenberg) We wanted to improve relationships with the public by improving our communication with them (Floris Koegelenberg) Optron Enterprise Page 35

36 Thank You Page 36