energy and utilities Incms customer More than 140 Utility companies worldwide make use of Indra Solutions indracompany.com

Transcription

1 energy utilities Incms customer system More than 140 Utility companies worldwide make use of Indra Solutions indracompany.com

2 EGOVERNMENT Y SOLUCIONES SECTORIALES Incms customer system With more than 25 years of proven expertise, InCMS is the Indra s solution that caters for the needs of utilities in regulated competitive markets regarding the customer relationship commercial activities Mobility InCMS INDRA FOR ENERGY Dashboard A system specially designed for Utilities from the own Utilities experience InCMS is an integrated, modular, Web system designed to support customer for utilities. Its functional structure, rich, flexible highly configurable, was designed to respond to the requirements of a constantly evolving dynamic market. InCMS design aims at optimizing the most important concepts of the commercial cycle in utilities: customer loyalty, sales growth, cost reduction prompt decision making. ENERGY AND UTILITIES InCMS provides all necessary information for daily operations notifes the activities, to the different levels in order to facilitate processes decision making. InCMS is the result of the evolution of consecutive implementations in utilities throughout the world. It offers a multi-service solution to companies that manage several services. Indra s InCMS solution keeps as an acknowledged player, according to Gartner s Magic Quadrant, for several years sts in the IDC MarketScape customer care.

3 crm Feature channel Integration Account Communications Customer Care Activities Customers enquiries complaints Self-Service Web. Self-Service kiosk. Multiple Channels The system is enabled for interaction with several channels. (SMS, ,WeB) The system can be integrated with different cti technologies through available In cms connectors Possibility to interact with IVR platforms through available Web Services New connection/disconnection contracting Use of Workflows to define Processes Possibility of defining different action points (premises, supply, device, address) Manages Technical Centers subcontractors Automatic work group assignment of utility services (Electricity, Gas, Water) Value Added Products (VAP s) of all steps within the contracting business processes (movein, move-out, contract modifications, reconnections) by means of parameterized workflows of Prepaid Postpaid contracts Field Orders Distribution services Field Orders: generation, scheduling, assignment, appointments, resolution, charges application Ability to manage field order through mobile devices Web Services are available to send/ receive field orders Facilities : Premises, supplies Devices : Procurement (Batch Individual registration of meters) Individual tracking of meter status, laboratories tests Routes Readings: Scheduling, reading quality controls, uploading, downloading MDM systems collection And Debt Rates Taxes configuration. Complex rates Totally flexible structure Adjustments: Individual massive Simulation quality controls Electronic Invoicing Prepaid Bills Grouping of several invoices on a single payment notice Manages Direct Debit, wire transfers, credit cards gateways, cash drawers control Payment Arrangements, Installment plants, Budget plans Debt Recovery Bad Debt energy utilities

4 Dashboard Dashboard InCMS IncMS offers Business analytics Analytics solution InCMS with pre-build offers Business process to Analytics get solution follows with the Business pre-build KPI. process to get follows the Business KPI. Ready for use ETLs Ready Powerfull for Metadata use ETLs Powerfull Dashboards Metadata advance analisis Dashboards capability advance analisis capability KPI s pre-build by by commecial area KPI s Web Web Access pre-build by commecial area Web Access Reporting Reporting InCMS IncMS provides stard reports for monitoring InCMS provides the commercial stard reports operative for of all monitoring areas of the the company commercial including: operative of all areas of the company including: Export of of data in in HTML CSV format compatible Export of data with in Microsoft HTML excel Excel CSV format Drill-down compatible capabilities with Microsoft based Excel on on hyperlinks Drill-down (according capabilities to to based report on definition) hyperlinks (according to report Complete definition) personalization of of report layout, layout, Complete including personalization column column sorting, of report hiding, hiding, column column layout, including reorganization column sorting, hiding, Generate column reorganization graphs on on the the fly fly Save Generate executions graphs on the particular fly views of of Save files executions particular views of files Mobility mobility Mobility Mobile Reading Application reading activities Mobile Reading carried out Application by synchronizing reading data activities Mobile Reading between carried central out Application by server synchronizing reading reader s data activities between carried through central out by web services server synchronizing On reader s data between Site through central to web support services server reading billing On reader s Site through on-site functionality to web support services reading Mobile billing On Site on-site Field Orders: functionality to support reading real time field services Mobile billing on-site Field generation Orders: functionality real execution time field Mobile orders Mobile generation Field Orders: Self-Service real APP execution time field for customers Mobile orders generation Self-Service to perform APP execution most for common operations customers Mobile Self-Service to perform APP most for common operations customers to perform most common operations InCMS Incms customer ManageMent SySteM MOre MORE than THAN 90 implementations IMPLEMENTATIONS WOrldWide WORLDWIDE MOre MORE than THAN IMPLEMENTATIONS MilliOn CustOMers WORLDWIDE MORE THAN 100 MILLION CUSTOMERS Managed MORE THAN By 100 Our MILLION COMMerCial CUSTOMERS solutions MANAGED BY OUR COMMERCIAL SOLUTIONS MANAGED BY OUR COMMERCIAL SOLUTIONS

5 solution map Self-Service (web, APPs, kiosk) MULTICHANNEL TOOLS Integration IVR, CTI, , SMS e-payment, Credit Card, ATM Integration Mobile Payments COMPLEMENTARY MODULES - MOBILITY COMMERCIAL SERVICES Collection- CRM Debt TECHNICAL SERVICES Reading Campaigns Mobile Reading APP New Connection- Contracting Accounting Device Frauds on Site APP Field Orders Work Force (WFM) Conversion Tool SERVICES Architecture Framework INFORMATION SERVICES Transaction al Reports Operational Data Store Commercial Module Distribution Module Third Party Product Integrations HCM System Content Financial System Pre- Payment Documental WFM IGEA MDC/ MDM NDM ECL DMS PLANNING Features Benefits Stard Technologies MultiService Mobility Applications Increased quality of the customer service satisfaction Increased staff productivity Quickly meet new regulatory requirements Reduced overdue debt losses for fraud Scalable Multi Company Corporate image Improvement InCMS INDRA FOR ENERGY Total control of the trade cycle Multi Platform Reduce operating cost Easy access to key data Reduce meter-to-cash cycle speeding up the revenue flow Agile & Flexible time to market Optimization of the commercial activity Multiple integration mechanism Highly Configurable SOA energy utilities

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