RECOGNIZING THE NEED FOR A NEW DATA ENTRY PARTNER

Transcription

1 BUSINESS PROCESS SOLUTIONS: RECOGNIZING THE NEED FOR A NEW DATA ENTRY PARTNER Telamon s customer wanted to find a new business process outsourcing partner that would deliver better results than their current provider.

2 TABLE OF CONTENTS Executive Summary... 4 Fast & Furious Implementation... 6 Flexible Solutions = Added Value... 8 Becoming an Extension to the Enterprise...10

3 OUTSOURCE EXPANSION PROJECT CHALLENGE When Telamon s customer, one of North America s leading providers of custom logistics solutions, didn t receive adequate communication and support from their current data entry provider, they needed to find a partner willing to put in the extra effort to build a solution that addressed their requirements. SOLUTION Telamon was selected to take over responsibilities of data entry for the customer s largest processing client. Shortly after onboarding this client, Telamon was awarded the opportunity to support clients previously handled only by the customer s internal processing staff at their headquarters. Telamon s customer knew they could rely on Telamon to replicate complex requirements for their highest priority clients. BENEFITS & RESULTS Telamon s customer gained a partner in Telamon s willingness to grow with their business and provide critical communication during US working hours. Telamon provides a more valuable service by reducing the customer s cost per transaction.

4 * EXECUTIVE SUMMARY Telamon s customer is a billion dollar global enterprise logistics provider specializing in strategic carrier sourcing, transportation management systems, and billing accuracy. Prior to engaging Telamon, the customer recognized the benefits of outsourcing non-core functions of their business, such as data entry. Through acquisitions and organic growth, the company established a plan with the expectation to grow 25% year over year for the next five years. In doing so, Telamon s customer knew they needed to establish relationships with partners that shared their same values and goals. 4 Recognizing the Need For A New Data Entry Partner telamon.com

5 TELAMON S CUSTOMER COULD RELY ON TELAMON TO REPLICATE COMPLEX REQUIREMENTS FOR THEIR HIGHEST PRIORITY CUSTOMERS.

6 1 FAST & FURIOUS IMPLEMENTATION Within only three weeks of receiving verbal commitment, Telamon entered data into its customer s applications. In order to meet this aggressive timeline, Telamon spent a week at the customer s corporate campus understanding the intricacies of their systems and clients and built out customized, detailed work instructions. The customer s willingness to provide access to critical personnel and IT resources allowed for a successful first test pilot and quick implementation. 6 Recognizing the Need For A New Data Entry Partner telamon.com

7 WITHIN ONLY THREE WEEKS OF RECEIVING VERBAL COMMITMENT, TELAMON ENTERED DATA INTO ITS CUSTOMER S APPLICATIONS.

8 2 FLEXIBLE SOLUTIONS = ADDED VALUE Telamon s customer was challenged with their previous provider s inability to accept more work. Because of the customer s business plan for growth, the company needed a flexible partner willing to expand resources when needed. Within the first month of implementation, Telamon took over the volume of the previous provider and within two months, doubled that volume. The customer realized value quickly by adding Telamon as a preferred vendor. Telamon provides additional services above standard keying that includes: Entering data directly into proprietary systems with overnight processing Developing step-by-step work instructions for every client on-boarded Exception management and location creation Customized reporting by individual account Process improvement and enhancement 8 Recognizing the Need For A New Data Entry Partner telamon.com

9 WITHIN THE FIRST MONTH OF IMPLEMENTATION, TELAMON TOOK OVER THE VOLUME OF THE PREVIOUS PROVIDER AND WITHIN TWO MONTHS, DOUBLED THAT VOLUME.

10 3 BECOMING AN EXTENSION TO THE ENTERPRISE Only months after the start of the project, Telamon grew to supporting 100% of the data entry for its customer s processing division. This included becoming the primary keying entity of the customer s largest client. This alignment and integration will allow both parties to grow efficiently as business expands. Telamon s approach to solutions design and execution allows for its customer to have a trusted and flexible business process outsourcing partner. 10 Recognizing the Need For A New Data Entry Partner telamon.com

11 TELAMON DELIVERS DAY IN AND DAY OUT ON A CONSISTENT BASIS. WE CAN COUNT ON TELAMON TO DELIVER ON THEIR INITIAL PROMISE. TELAMON HAS ALSO BEEN VERY FLEXIBLE WITH STAFFING AND SERVED EXTREMELY VALUABLE WITH SOME OF OUR HIGH VOLUME, SEASONAL CLIENTS. Vice President - Processing Services

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