Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: SharePoint 213 Training Project ID: DE4182ST Leadership Group: IT Steering Committee Department: Information Technology Division: Application Services Project Sponsor: Phil Bertolini Date Requested: 8/13/14 PM Customer No. 182 Request Type: New Development Enhancement Customer Support Planned System Maintenance or Upgrade IT Team Name: egovernment IT Team No: E Project Manager/Leader: Cassy Zakens Account Number: 34 Account Description: IT App Svcs -EGovernment Customer Name: IT-eGovernment Grant Funded? Yes No Mandate? Yes No Mandate Source: Project Goal To create initial SharePoint 213 training and begin to educate content editors on updating and maintaining the most common elements on their websites so that the content in the 213 SharePoint template adheres to Oakland County Standards. Business Objective Create a SharePoint 213 training so that content editors are educated on established Oakland County web content editing tools and standards Major Deliverables SharePoint 213 Training Manual covering most commonly used features of the template (Approximately 25 topics). Approach Define Requirements Manual Creation Publish Business Objective #2 Create Digital SharePoint 213 Training materials that are available online will make trainings more accessible for Content Editors. Major Deliverables Approximately 15 Video Training Modules Approach Form Rev. 5/8/212 Page 1 Project Rev. 8/15/214

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: SharePoint 213 Training Project ID: DE4182ST Research & Analysis Record screen activity using Camtasia Create voice over for each item Produce video for each of the main topics in the Training Manual SEMCOG County IT Collaboration Research Research Conducted Nothing found. Gartner Research Recommendation N/A NACo Application Store Research Conducted Nothing found. Benefits See Return on Investment (ROI) Analysis Document Impact Number of Users 245+ Content Editors Divisions N/A Leadership Groups N/A Risk Business Environment Medium Project will require some changes to existing business processes. Technical Environment Medium Project will require some changes to existing business processes. Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor: Phil Bertolini As Needed Form Rev. 5/8/212 Page 2 Project Rev. 8/15/214

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: SharePoint 213 Training Project ID: DE4182ST Technical Existing technology will be utilized Camtasia will be used to create the training video modules Funding IT funding Other Priority Constraints The start date of the SharePoint Training is directly depended upon the launching of Oakland County s collection of websites in the Website Migration Project. The Migration Project allows all sites to consume the new H2O SharePoint Template. SharePoint manual and training videos for the content editor must be provided prior to the launch date of each site. Exclusions Additional Advanced Training In-person training Live webinar training in lieu of physically attending Form Rev. 5/8/212 Page 3 Project Rev. 8/15/214

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: SharePoint 213 Training Project ID: DE4182ST PROJECT PHASE AUTHORIZATION Phase(s): All Total Estimated Application Services Hours: 58 Cost: $7,76 Total Estimated Technical Systems Hours: Cost: Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: Cost: IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: 58 Cost: $7,76 Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 58 Cost: $7,76 Form Rev. 5/8/212 Page 4 Project Rev. 8/15/214

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: SharePoint 213 Training Project ID: DE4182ST Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 5/8/212 Page 5 Project Rev. 8/15/214

6 - SharePoint 213 Training Information Technology Strategic Plan Alignment Provide an Enhanced Application Service Offering Increased application integration and standardization through web services X Increase the agility and responsiveness of business units by expanding customer analytics Integrate mobility and location based services in business applications Promote and utilize shared services through the use of cloud technologies to offset costs and expland product offerings to customers X Leverage the County's web presence as a branded consolidated point of access to all County information and services Centralize and standardize identity and access management for all applications and content X Improve the quality, reliability, and availability of all applications X Enhance ability to provide effective and timely customer service Advance the use of IT Library (ITIL) best practice framework for IT Service Management Implement Configuration Management Database to better identify IT Assets Utilize a formalized customer communication plan Build IT Staff expertise through professional development X X Provide a high-quality training program to empower employees through technology X Expand capacity through ongoing organization review and right sourcing Implement a Standardized Strategy Deliver services using a standardized shared technology infrastructure whereever possible Implement a consolidated security management strategy Develop and implement a policy for personally owned devices and services X Improve service availability through network design and management strategies Enhance capacity planning and recovery managment strategies Adopt an enterprise architecture approach to technology planning, design, and implementation Run Date 7/17/214 Page 1 of 1

7 Oakland County -- SharePoint 213 Training Project Summary Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: Costs: Development Services Subtotal: 7,76 7,76 Hardware Subtotal: Software Subtotal: Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings Annual Total Costs 7,76 7,76 Annual Return on Investment (7,76) (7,76) Annual Costs/Savings Ratio.%.%.%.%.%.% Project Cumulative Statistics: Cumulative Total Savings Cumulative Total Costs 7,76 7,76 7,76 7,76 7,76 7,76 7,76 Cumulative Return on Investment (7,76) (7,76) (7,76) (7,76) (7,76) (7,76) (7,76) Cumulative Cost/Savings Ratio.%.%.%.%.%.%.% Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager ROI_SharePoint_213_Training_Sizing[1].xlsx/Project Summary Date Printed: 8/15/214 Page 1 REV: February 24, 212

8 Oakland County -- SharePoint 213 Training Savings Detail Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Web Content will be updated in an accurate and timely manner. Intangible Benefit Educated Content Editors will become self-sufficeint, resulting in less calls to the service desk. Intangible Benefit Camtasia videos of the modules will enable the content editors to self teach and/or solve their problems on their own and will reduce calls to the service desk. Oakland County already own licenses for this product. Intangible Benefit Annual Multiplier ROI_SharePoint_213_Training_Sizing[1].xlsx/Savings Detail Date Printed: 8/15/214 Page 2 REV: February 24, 212

9 Oakland County -- SharePoint 213 Training Savings Detail Project Savings Benefit/Savings Description Category Web Content will be updated in an accurate and timely manner. Intangible Benefit Educated Content Editors will become self-sufficeint, resulting in less calls to the service desk. Intangible Benefit Camtasia videos of the modules will enable the content editors to self teach and/or solve their problems on their own and will reduce calls to the service desk. Oakland County already own licenses for this product. Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 ROI_SharePoint_213_Training_Sizing[1].xlsx/Savings Detail Date Printed: 8/15/214 Page 3 REV: February 24, 212

10 Oakland County -- SharePoint 213 Training Savings Summary Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Tangible Benefits Subtotal: Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: Web Content will be updated in an accurate and timely manner. Educated Content Editors will become selfsufficeint, resulting in less calls to the service desk. Camtasia videos of the modules will enable the content editors to self teach and/or solve their problems on their own and will reduce calls to the service desk. Savings Total: ROI_SharePoint_213_Training_Sizing[1].xlsx/Savings Summary Date Printed: 8/15/214 Page 4 REV: February 24, 212

11 Oakland County -- SharePoint 213 Training Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Affects Project ROI? Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6 Y1 IT Hours - New Development Development Svcs ,76 X 7,76. IT Hours - System Maintenance Development Svcs 122 IT Hours - Customer Support Development Svcs 122 IT Hours - Planned Maintenance Development Svcs 122 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition Hardware 814 PC System - Maintenance Hardware 2,34 Notebook - Acquisition Hardware 1,223 Notebook - Maintenance Hardware 2,372 Tablet Notebook - Acquisition Hardware 2,12 Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware 1,432 Laserprinter - Maintenance Hardware 1,14 Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware 3,496 PC Maintenance User Owned Hardware 2,34 Printer Maintenance User Owned Hardware 1,72 Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade 8, Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance Server Rack Mount 4 Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 ROI_SharePoint_213_Training_Sizing[1].xlsx/Cost Detail Date Printed: 8/15/214 Page 5 REV: February 24, 212

12 Oakland County -- SharePoint 213 Training Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Affects Project ROI? Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6 Y1 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 Internet Access 18 Project Staff Training Training User Training Training TBD ANN TBD ANN TBD ANN ROI_SharePoint_213_Training_Sizing[1].xlsx/Cost Detail Date Printed: 8/15/214 Page 6 REV: February 24, 212

13 Oakland County -- SharePoint 213 Training Cost Detail Project Cost Cost Description Category IT Hours - New Development Development Svcs IT Hours - System Maintenance Development Svcs IT Hours - Customer Support Development Svcs IT Hours - Planned Maintenance Development Svcs User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition Hardware PC System - Maintenance Hardware Notebook - Acquisition Hardware Notebook - Maintenance Hardware Tablet Notebook - Acquisition Hardware Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware Laserprinter - Maintenance Hardware Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware PC Maintenance User Owned Hardware Printer Maintenance User Owned Hardware Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Oracle Enterprise Per Processor - Year 2 and Beyond MS SQL Server Standard Per Processor - Includes Year 1 Maintenance Potential Cost Extensions Y2 Y3 Y4 Y5 Y6 ROI_SharePoint_213_Training_Sizing[1].xlsx/Cost Detail Date Printed: 8/15/214 Page 7 REV: February 24, 212

14 Oakland County -- SharePoint 213 Training Cost Detail Cost Description MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate Internet Access Project Staff Training User Training TBD TBD TBD Project Cost Category Training Training Potential Cost Extensions Y2 Y3 Y4 Y5 Y6 ROI_SharePoint_213_Training_Sizing[1].xlsx/Cost Detail Date Printed: 8/15/214 Page 8 REV: February 24, 212

15 Oakland County -- SharePoint 213 Training Cost Summary Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 7,76 7,76 IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: 7,76 7,76 Hardware: Hardware Subtotal: Software: Software Subtotal: : Subtotal Training: Training Subtotal: Other: Other Subtotal: Costs Total: 7,76 7,76 ROI_SharePoint_213_Training_Sizing[1].xlsx/Cost Summary Date Printed: 8/15/214 Page 9 REV: February 24, 212

16 Oakland County -- SharePoint 213 Training Assumptions Date Assumption Description 18-Jun-14 Assume SharePoint 213 Migration is complete 18-Jun-14 Assume access to Camtasia- Oakland County already own licenses for this product/service ROI_SharePoint_213_Training_Sizing[1].xlsx/Assumptions Date Printed: 8/15/214 Page 1 REV: February 24, 212