As part of Körber AG a diversified, stable,

Transcription

1 Field Service techs near you for fast response and the lowest possible travel costs Iron Man Harold Tuttle is part of your big telephone support team in Virginia INFO Feb 2010 Support Our support commitment to you Fast and thorough, like you expect As part of Körber AG a diversified, stable, global company with over $2 Billion in sales annually we can confidently promise to provide you with: The highest quality, timely support on WALTER and EWAG machines An expert staff in all key disciplines (applications, electromechanical service, software, and parts) who get regular training on the latest equipment Advanced technology like remote diagnostics to solve problems in minutes Strategically located Field Service technicians for cost-effective on-scene service Complete history of your requests and our follow-up Organized handling of your concerns with a sophisticated tracking system Extensive inventory in North America so we can ship most commonly used parts quickly Bottom Line? We want to meet or exceed your expectations! Over for more

2 I want to help you do it right Paul Ehrlich I m not happy until you re happy Dan Liggett I m only tongue tied when it comes to photo captions Charles Michie Custom engineered solutions in a few weeks? Check! Simon Bramhall, Alex Boswell, Larry Wilson Have tool kit, will travel Robin Whitton There are no problems, only challenges Simon Manns We can next day parts all over North America Scott McPherson We just love helping people Gayle Scott Just a few more members of your support team, including applications engineers, software engineers, electromechanical engineers, field service technicians... I m not the ONLY guy that s been here 20+ years! Frank Templin I can solve your problem in minutes Chris Dawson

3 How to contact us Phone: (540) , Ext 1 customercare@grinding.com Web: Then the appropriate menu item on the left: Service, Parts, or Training Fax: (888) (540) from Canada & Mexico What happens then? We log in your issue and connect you with the appropriate technician (if available) Machine down situations get priority Our experts work with your staff, often supplemented by remote diagnostics, to meet your needs as quickly as possible If your problem can t be solved remotely, we dispatch the next available Field Service Technician (with your approval) Parts support Our knowledgeable Parts Technicians can help you get the right items to keep your machine in top condition. We stock most parts in the US for overnight shipment throughout North America if ordered by 4 PM Eastern Time. We track each request until complete We document every communication with you in detail Most parts can be shipped to you overnight from within the US Get connected! With remote diagnostics we can walk you through setup, check error codes and PLC parameters, diagnose software problems, and perform small software updates all from Virginia. All you need is a CAT 5 network connection or a phone line to your machine (depending on age).

4 Tool grinding & measuring applications support We have applications engineers on staff to help your personnel when they re in a jam. This free service is no substitute for training however. See the back page for information on our excellent training programs. We re also happy to provide process optimization and other consultation at your facility. That modest investment can pay off handsomely in improved productivity. Frank Lynch and Stefan Krannitz are part of a large team of applications engineers dedicated to helping you Preventive Maintenance programs to identify problems before they occur We check items like belt tension, lube fluids and filters, and machine geometry so we can tell you in detail what needs work and when you re likely to experience trouble. Budget for PM and watch the cost of your unexpected service calls drop while your productivity rises. Your machines will run continuously when needed and you can schedule your downtime for slow periods. We also provide maintenance training if you d like your in-house staff to be able to perform these tasks properly themselves. Field Service Technician Danny Santiago

5 Time to PEP up your old machines? Our Productivity Enhancement Program (PEP) includes a number of cost-effective approaches to reinvigorate your older machines, from control upgrades to run the latest software to complete machine rebuilds. World s most reliable controls and drives Fanuc One of the best ways we can support you is to give you the most reliable equipment to begin with. That s why we ve switched to Fanuc in almost every model. We haven t experienced a drive failure yet. Statistically, you d have to wait more than 10 years for a fault to occur. Customers are so happy with Fanuc that two out of every three CNC machines sold today feature Fanuc or GE Fanuc systems (1.9 MILLION installations worldwide). More service locations for even better coverage Parts supply guaranteed for 20 years or longer High speed back-up of all data gives you peace of mind Precision in the nanometer range Keeping you informed with timely maintenance news is a free service we re happy to provide

6 Personalized, uninterrupted training on the right equipment is the best way to learn It takes a well-trained operator to optimize machine performance. The best way to get that training is at a United Grinding facility: Save money: Training on your equipment costs you at least $100 in lost revenue per hour Your employees will learn twice as much here: We start with the basics and move at a pace that s right for the student. No distractions. Relaxed atmosphere. Small classes of 4-6 people. State-of-the-art training facilities. United Grinding Technologies Tool Division Fredericksburg, VA PH: FAX: Operator training at three locations At your service! Meet the Walter-EWAG team: We want to be a close partner in your success. Communication is always enhanced when people have formed relationships face to face. Convenient dates and three locations to choose from: Train at our Tool Division headquarters in Fredericksburg, VA, our Miamisburg (Dayton), OH location, or at Walter West (DMARK) in Cypress (LA), CA. Call (540) , Ext 1 for the latest training schedule for any of the locations. Phone: (540) , Ext 1 customercare@grinding.com Web: Fax: (888) (540) from Canada & Mexico Click for more info Most versatile tool grinders Best software Best support...worldwide