Ohio River Bridges Project: Communications & Public Outreach. Purdue Road School

Transcription

1 Ohio River Bridges Project: Communications & Public Outreach Angela Nichols - Program Manager, INDOT Paul Boone, PE - Project Manager, INDOT March 8, 2016 Purdue Road School P

2 Presentation Outline Project Overview Internal Communications Mitigating Internal Challenges External Communications Mitigating External Challenges Lessons Learned P

3 Project Overview Project Location P

4 Project Overview P

5 Internal Communications

6 Internal Communications Challenges A

7 Internal Communications Indiana Finance Authority Indiana Department of Transportation Central Office & Executive Staff Seymour District Project Staff Consultants A

8 Internal Communications Kentucky Transportation Cabinet WVB East End Partners, LLC Communications Consultant Contractor Governor s Office Federal Highway Administration A

9 Internal Communications Mitigating the Challenges Internal Communications Plan COMMUNICATIONS MANAGEMENT PLAN INDIANA DEPARTMENT OF TRANSPORTATION OHIO RIVER BRIDGES PROJECT P

10 Internal Communications The Communications Plan Major Components Project Team Directory Organizational Chart Communications Flowcharts P

11 Internal Communications Communications Flowcharts P

12 Internal Communications Communications Flowcharts Public Internal INDOT Customers Media Kentucky Transportation Cabinet Indiana Finance Authority P

13 Internal Communications The Communications Plan Major Components Project Team Directory Organizational Chart Communications Flowcharts Bi-State Communications Protocol Construction/Field Personnel Protocol Communications Log Media Protocol Proactive Communications P

14 Internal Communications Mitigating the Challenges Internal Communications Plan Scheduled Communications Calls Tracking Communications Log A

15 Internal Communications Communications Log Major Elements Customer s Name & Contact Information Message or Purpose of the Call / Call Type Category Who is Responsible for Follow Up / Closed Entry A

16 Internal Communications Mitigating the Challenges Internal Communications Plan Scheduled Communications Calls Tracking Communications Log Pie Charts A

17 Internal Communications Pie Charts A

18 Internal Communications Pie Charts A

19 Internal Communications Mitigating the Challenges Internal Communications Plan Scheduled Communications Calls Tracking Communications Log Pie Charts Website Analytics P

20 Internal Communications Website Analytics P

21 Internal Communications Website Analytics P

22 Internal Communications Mitigating the Challenges Internal Communications Plan Scheduled Communications Calls Tracking Communications Log Pie Charts Website Analytics Monthly Executive Staff Update P

23 External Communications A

24 External Communications External Communication Challenges Local Residents Public Sentiment Traveling Public Local Stakeholders A

25 External Communications Local Stakeholders A

26 External Communications External Communication Challenges Local Residents Public Sentiment Traveling Public Local Stakeholders Local Municipalities P

27 External Communications Local Municipalities The City of Green Springs Clark County P

28 External Communications Mitigating the Challenges Single Point of Public Contact & One on One Communication with Local Residents A

29 External Communications Mitigating the Challenges A

30 External Communications Project Website A One Stop Shop A

31 External Communications Project Website A One Stop Shop Weekly Traffic & Blasting Alerts Local Media Outlets Text Twitter Facebook Website Posting A

32 External Communications Frequent Website Updates Project & Construction Photos Live Camera Feed of Construction A

33 External Communications Frequent Website Updates Project & Construction Photos Live Camera Feed of Construction Google Earth Interactive Overlay Virtual Project Tours A

34 External Communications Proactive Public Outreach Presentations & Project Updates Local Government, Civic & Social Organizations Homeowners Associations Emergency Personnel P

35 External Communications Proactive Public Outreach Open Houses & Public Meetings Construction Kickoff Aesthetics Construction & Blasting Impacts Approximately 490 Residences Within 500 of Project Blasting Limits Roundabout Outreach P

36 External Communications Roundabout Outreach Interchange Specific Brochures and Presentation Boards Interactive Point to Point Animation P

37 External Outreach A

38 Return Port Road to SR 62 WB to Jeffersonville 10th Street A

39 External Communications Roundabout Outreach Interchange Specific Brochures and Presentation Boards Interactive Point to Point Animation Walkable Interchange Exhibit A

40 External Communications Roundabout Outreach P

41 Lessons Learned Proactive Communication Our Most Valuable Tool Tracking! Tracking! Tracking! Timing is Everything P

42 Questions Slide 45