Billing as Service. Copyright 2013 Tech Mahindra. All rights reserved. 1

Transcription

1 Billing as Service 1

2 Oracle BaaS Overview An Oracle based hosted (cloud) and managed Accelerated Billing as a platform for verticals having relationship based pricing model Multi Vertical Relationship based Billing Platform 2

3 Targeted Markets Metered Utilities Capital Market Cable & Network Telecom & Media Transport Potential Targets Private utilities with small customer base Counties / Municipal run revenue agencies Trading / Broking firms Cloud SPs DTH, VoD providers etolls, Transport systems How we can Help Shorten Bill-2-Cash timeline Effective & Improved customer service Improved Operational Efficiency Improved receivables and structured cash flow 3

4 Market Key Challenges Vs Offerings Longer timeline for Revenue Realization (Non centralized Isolated system managing different process) Shorter Sales-2-Cash Lifecycle (Centralized system managing end-2-end process starting from bill data collection till Collection process) Complex Service Cycle Management (Existing systems lacking ability to optimize and manage service cycle impacting customer response) Increased Operational Efficiency (Effective and completely automated Field Service and Crew Management) Longer timeline for new product / service offerings (Lack of system ability to analyze and suggest new offerings, complex configurations) Quotation & Pricing Management (Create, calculate, and process the pricing structures almost in no time) Costly Customer Service (Frequent need for customer to reach CC increasing the load on CC staff, Lack of information on time for CC Centers, ) Effective & Enhanced Customer Service (With 360O view of customer info, customer s ability to access, request information makes the utility serve the customer more effectively 4

5 Accelerated Oracle Billing as Service a glance Customer Information System Customer Augmentation Service Agreement Management 360 o customer information desk Billing Robust pricing & rate engine Automated periodic billing Provisional and off-cycle billing CRM Effective SR management Single source of information for contact center staff Collection Management Single platform for collection management Multiple Payment options (advance, on A/c, against the bill, deferred payments) Comprehensive dunning management helping healthy payment pattern 5

6 Key Benefits Competitive Advantage Respond to shifting customer demand Operate more profitably - Design & Offer New innovative services swiftly to market Innovative Product / Pricing offerings Increased Revenue Increased Customer wallet share Improved Cross & UP selling Reduce / zero down revenue leakage Optimized billing cycles ; realize revenue faster with planned cash flow Customer Satisfaction Managed Customer relationship Customized billing cycle to suite customer payment pattern Improved customer services and offering 6

7 Why Billing as SaaS Value Proposition 1 2 Almost zero Capex for base Accelerated platform Untie Infra expenses and maintenance menace move to an hosted and managed environment 6 Single platform with 360 o information reduces load on CC staff Choice to choose between dedicated platform or lower Opex by getting on multi-tenancy 5 Multiple pre packaged Service Offerings to suit your need Move swiftly move to the hosted platform within weeks 4 3 7

8 Value Service Offerings Standard Limited Advanced Exclusive Cost 8

9 Service Offerings - Detail Plan Features (Sample) Environment Support Standard Limited Advanced Standard Billing < 4 Tariffs Less than 50K meters/accounts Bill determinants, Billing, Payments & defined dunning Single Invoice format Standard Billing < 7 Tariffs Less than 200K meters/accounts Bill determinants, Billing, Payments & defined dunning Less than 3 Invoice format Limited Workflow Interval Billing < 7 Tariffs Bill determinants, Billing, Payments Collection & dunning Extended workflow Multiple invoice format Exclusive Advanced + Customer specific extensions (xx $ / Hr) Public Cloud, Multi Tenant Public Cloud, Dedicated instance Options of Cloud / On Premise / Private Cloud Options of Cloud / On Premise / Private Cloud 12 x 5 12 x 7 16 x 7 16 x 7 9

10 Thank you Visit us at Disclaimer Tech Mahindra Limited, herein referred to as TechM provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and reports are for informational purposes and private circulation only and do not constitute an offer to buy or sell any securities mentioned therein. They do not purport to be a complete description of the markets conditions or developments referred to in the material. While utmost care has been taken in preparing the above, we claim no responsibility for their accuracy. We shall not be liable for any direct or indirect losses arising from the use thereof and the viewers are requested to use the information contained herein at their own risk. These presentations and reports should not be reproduced, recirculated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of TechM or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained herein is prohibited. Unless specifically noted, TechM is not responsible for the content of these presentations and/or the opinions of the presenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a presentation are free to adopt differing standards and approaches as they see fit. You may not repackage or sell the presentation. Products and names mentioned in materials or presentations are the property of their respective owners and the mention of them does not constitute an endorsement by TechM. Information contained in a presentation hosted or promoted by TechM is provided as is without warranty of any kind, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. TechM assumes no liability or responsibility for the contents of a presentation or the opinions expressed by the presenters. All expressions of opinionare subject to change without notice. 10