Utility Issues Survey

Transcription

1 Utility Issues Survey Gerald R. Gray, PhD Sr. Project Manager Enterprise Architecture t & Integration ti CIO Workshop November 29, 2012 Agenda Study design, participation Consensus results to the research questions Takeaways Q&A 2 1

2 Study Design Structured Interview Open ended questions No right/wrong answers Pros Utility 1 Broader, more in-depth conversation Illuminates undiscovered issues Cons Not generalizable Utility 2 34% Utility n Time consuming; participation/scheduling, transcription Mixed methods develop consensus answers 15 CIOs/Senior Managers participated 3 Consensus Results: Big Data Impacts To what extent has big data been realized at your utility Impacts of big data Folks the least impact typically were still in pilot Typically utilities out in front of storage needs; but not analytics Analytics Issue 24% Not Significant (Pilot) 24% Materialized / Mitigated 24% Materialized 28% I don t know if I would say we have this concern We don t really have a data warehouse or a master data analytics store that we could use to do analysis 4 2

3 Consensus Results: Big Data Investments Where utilities are making investment re: Big Data Cloud? What cloud? Most utilities have investments, so the results were categorized Other 4% Outsourced 4% HaDoop / NoSQL 9% Big data investments In-memory processing 9% Planning 17% Appliance 22% SAN increase 35% Cloud 0% We currently use an appliance and prototypes for in-memory technologies. We ve also looked at analytical tools and techniques for reporting, modeling, and situational awareness. 5 Consensus Results: IT/OT Reorganization Skill sets of OT begin to align with traditional IT skill sets Heard three main themes: Significant re-org Partial re-org Re-engaging IT/OT Reorganization Status Quo Unknown 7% Reengage 40% Complete re-org Parital reorg 27% Where does a database administrator need to live? if only 20% of that job is database administration and 80% of that job is for operational analysis and purposes. 6 3

4 Consensus results: Use of Enterprise Architecture Use to align business and technology with strategy Reduces technology battles Decision-making based on guiding principles Complements road mapping activities Leading Practice Use of EA Mature Practice 27% Limited to None 20% Getting Started 20% The security area is probably where we re seeing the most use of enterprise architecture to ensure consistency in terms of the way we re treating IT and OT assets. 7 Consensus Results: Information Architecture Often used as a sub-domain of Enterprise Architecture All things data Stewardship Sources Analytics Governance Semantics Information Architecture Mature Practice Limited to None 20% Getting Started 47% That role fits very much into the concept of big data, how we plan for it, manage it, have good stewards, it falls into that entire context. 8 4

5 Consensus Results: Smart Grid Maturity Model Nominally referring to the SEI/CMU Some utilities use pre- SGMM, one used other Important part of road mapping; understanding where you are SGMM Assessment Yes No, planned No / Unknown 54% We haven t done an official maturity assessment but frankly we ve been too busy putting this stuff in to do that. We re in the process of that now. I think that will be the outcome [roadmaps] that help us decide what we need to do. 9 Consensus Results: Enterprise Architecture Maturity Assessment Measures EA practice maturity rather than smart grid/ami Does your team follow best practice? Who says? Hard enough to have EA success with a road map No, planned 6% EA Maturity Assessment Yes 27% No / Unknown 67% We didn t use a formal assessment tool but we did try to [ask], where are we at, what are existing capabilities, which do we want to do more of, which do we want to do less of? 10 5

6 Consensus Findings: Standards compliance Reflects if standards compliance is showing up in contract language; age e.g. SOW/RFP This question was a generic standards, i.e. are the requirements baked into procurement Standards compliance requirement Development participation 29% RFP / SOW 43% Not required 9% To some degree 19% what we re expecting our vendors to deliver to, even to the point where we have re-written SOWs and requirements as standards change. Where the products are available and the standards have matured 11 Consensus Findings: CIM/MultiSpeak These specific standards address back-office integration MultiSpeak tends to serve muni s co-ops CIM has more adoption in the IOU space Use of CIM-MultiSpeak Neither / Unknown 41% Planned 12% CIM 35% MSP 12% We have CIM adapters at the enterprise service bus. As interfaces are added they are transformed via the adapters so over time we become more CIM compliant. The principle (standards compliance) is important to us as a culture. 12 6

7 Consensus Findings: Cyber Security Impacts NERC CIP or other Fairly universal response on impacts; across of participants Coded for mentions of specific impacts Cyber Security impacts Tools 23% Training 14% Audits Consultants 23% Equipment 27% There have been some pretty significant investment both in terms of real dollars and architectural changes Millions and millions of dollars Huge investments. In staff, time dedicated, hardware, software, consulting it s been considerable. 13 Consensus Findings: Penetration Testing Specific to AMI Network Infrastructure Some waiting for pilots to complete before testing No / Unknown 7% Pentration testing of AMI network Planned 20% Yes 73% If you have a good penetration tester you will always have something to remediate. 14 7

8 Consensus Findings: Updating Security Keys To smart meters over AMI infrastructure Concerns over the ability to manage keys of networks with limited bandwidth Time required to update smart meter security keys A few days 6% A few weeks 7% Unknown / Not Saying 87% Kind of sensitive information but would say that we feel pretty good about our capability compared to others 15 Consensus Findings: Field Force Visualization Consumer or hardened devices, e.g. tablet computer, GPS, camera Augmented reality Field Force Visualization No plans In Use 20% Planned Pilot 34% We embarked on a program to ensure the phasing accuracy of distribution system and that is the first use of that technology. Piloting is a very strong word 16 8

9 Consensus Findings: IOU-PUC Relationship Key external stakeholder Identified as a risk in prior workshop Four categories from prior inter-organizational research Competitive 5% IOU-PUC Relationship categorization Adversarial 16% Cooperative 21% Collaborative 58% Collaborative. This is what this is all about. We certainly have our ups and downs that s always the goal. At the end of the day we really share a common goal. 17 Consensus Findings: PUC Content Management Providing timely information critical to the relationship; proactive AMI investments Other smart grid investments Cyber security investments Content Management for PUCs Unknown / No specific investment 67% Portal Automated reporting There is no automated reporting. It is manually generated reports Dashboards 7% In the midst of re-engineering our records management overall everything from the way we organize and the way we store it and access it would pay dividends for that portion of the records that we would share with the commission. 18 9

10 Consensus Findings: Other issues What keeps you up at night? Several issues identified; picked the top 5 mentions What are the "other" issues? Analytics 11% Attracting talent / Skill development 16% Cyber security 47% Consumer Relationship 16% Regulatory 10% Legislation and regulation continues to increase. Totally cyber security. If we don t pay real close attention to bringing the people along our security [failure] will be [a] people failure, or our [inability] to use the data is a people failure. 19 Takeaways Enterprise Architecture practice useful for aligning systems/technology, roadmaps to organizational strategy Technology has kept pace with data storage; analytics is the issue Strong cyber security practice for risk management Standards continue to mature, as they become deployment ready more utilities will take advantage 20 10

11 Together Shaping the Future of Electricity 21 11