DISCOVER FUTURE SOLUTIONS TODAY

Transcription

1 DISCOVER FUTURE SOLUTIONS TODAY

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3 WHO IS PIVOTAL DATA? Pivotal Data is an integrated managed services provider that holds key technical competencies and skills, and offers a comprehensive solutions set comprised of best-of-breed information and communication technology delivered over IPenabled infrastructure. Pivotal Data also offers a complete turn-key solution to provision business-critical physical facilities and IT infrastructure. A member of the Pivotal Group, Pivotal Data was founded and is managed by an entrepreneurial team of passionate, experienced and technologically proficient individuals who believe in the transformative power of ICT, because the right solution, implemented by an empowered and skilled team has the potential to enhance business strategy and drive growth. Pivotal Data s strategic approach and understanding of technology is what small-to-medium-sized enterprises need to achieve their goals and thrive in the globalised digital economy.

4 WHAT DOES PIVOTAL DATA DO? Pivotal Data s comprehensive and innovative offerings can be delivered from a fully redundant data centre as a seamless, integrated and interoperable end-to-end solution, or as siloed components to build out existing IT capabilities, or enable omni-channel communication and collaboration capabilities. 4

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6 OUR OFFERINGS Customer Experience Solutions Using best-of-breed managed solutions, Pivotal Data improves customer experiences by offering a fully outsourced end-to-end contact centre solution the only to offer embedded voice authentication capabilities to enhance security and stop fraud. Enterprise Telephony Offering a range of hosted or on-site IP PBX solutions, Pivotal Data provides companies with a wide range of communications capabilities, from powerful IP-PBX and IP phones, to enterprise-grade applications that help your business enhance operational efficiency and productivity. Collaboration Pivotal Data s Unified Communication solutions go beyond voice, delivering messaging, meetings, video conferencing, content sharing and calling capabilities from a single platform, deployed on premise, from the cloud, or as a hybrid model, to suit any business need.

7 Infrastructure Solutions Pivotal Data s world-class data centre network offers the foundation needed to deliver optimised, highly available and secure end-to-end virtualised IT infrastructure, from servers, databases and co-location space, to applications and Remote Desktops. Facilities Management Services Pivotal Facilities, a subsidiary of Pivotal Data, boasts the physical build expertise and technical capabilities to build, from the ground up, a complete end-to-end office facility, with specialist capabilities in the deployment of IT infrastructure for contact centre or on-premise data centre installations. IT Managed Services Pivotal Data s Managed Services allow businesses to outsource the day-to-day management of their ICT requirements to highly skilled, technically proficient teams of experts, who manage multi-faceted hosted environments that boast best-in-class ICT infrastructure and responsive systems. Hosting Services As a leading provider of cloud hosting services to local organisations with an international footprint, or global customers with local operations, Pivotal Data designs, implements and manages customised, fail-safe hosting services and infrastructures that provides the highest levels of availability, reliability, performance and security. Networking Solutions Pivotal Data is a market leader in the provisioning of secure and consistent networking and connectivity infrastructure and services, offering a wide range of solutions to meet the business needs and budgets of small-to-medium-sized enterprises.

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9 SUPPORT Pivotal Data s National Operations Centre (NOC) is a dynamic state-of-the-art monitoring facility that functions as the central hub for support services, ready to meet any client need or resolve any fault or issue, 24/7/365. The NOC boasts the technical capabilities and expertise required to deliver a complete proactive monitoring solution that covers Pivotal Data s national footprint, including virtualised ICT systems hosted on-premise or in Pivotal Data s world-class data centre, cas well as client contact centres. Complete communication and emergency response capabilities are delivered across all Pivotal Data s offerings, including Communications and Collaboration, ICT, and infrastructure and Facilities Management services. Using the latest technology, the dedicated on-site team is able to collect, analyse, action and store data for clients to support and enable all business processes and transactions. 9

10 HOW PIVOTAL DATA HELPS YOUR BUSINESS? 1 IMPROVE BUSINESS FOCUS: Pivotal Data s expert implementation and management of ICT resources, aggregated and delivered by one service provider, ensures complete accountability and reduced complexity. Outsourcing the administrative and operational requirements associated with technology implementation and management frees up internal resources to focus on core competencies that drive the business forward and help build successful and prosperous companies. End-to-end managed services ensure all regulatory compliance requirements are met.

11 2 BUILD A DIGITALLY COMPETENT BUSINESS: The ability to provision communication infrastructures such as hosted call centres, IP PBX, collaboration and unified communication on an integrated network hosted in the cloud creates an omni-channel engagement model that improves customer experience via digital interactions. The convergence capabilities offered through hosting in a fully redundant, technology agnostic data centre means Pivotal Data is perfectly positioned to deliver unified communications and collaboration architectures that enable better business by leveraging integrated, feature-rich communication technologies, supported by the expertise and experience of Pivotal Data staff. Hosted services enable better integration with other mission-critical business applications. Improved interaction and collaboration between all stakeholders drives increased efficiencies and productivity by removing communication latency. Empowers knowledge workers through rich functionality and powerful analytics that deliver indispensable insights which confer a competitive advantage. Improves business processes to help companies respond to and engage with customers more effectively to build brand loyalty.

12 3 DRIVE COST EFFICIENCIES: Hosted solutions give businesses access to the latest technologies without the need for significant upfront capital expenditure. Converts capital expenditure on communications and technology capabilities to operational expenses to free up financial resources that can be utilised to exploit market opportunities for business expansion. Flexible procurement options and a consumption-based cloud model delivers meaningful and measurable return on investment. Fixed overheads, scalable per-user pricing, and service level agreements reduce the total cost of ownership of technology. Hosted IP-based solutions optimise the use of power and space. 4 FUTURE-PROOF YOUR BUSINESS: By bridging the divide between technology evolution and ever-changing business needs, Pivotal Data future-proofs a business s communication and ICT capabilities. Achieve economies of scale in the hosted environment that can expand or retract on demand in response to changing business requirements. Managed services offer the flexibility to expand business operations to disparate locations, locally or internationally, or to relocate offices without disruption. Future-proof your technology roadmap by making your infrastructure and systems highly interoperable.

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14 Pivotal Data helped us achieve a 45% increase in productivity. They play a key role in improving our operating model. Jacques Jonker Head of Contact Center Harambee CONTACT US Silverpoint Office Park Building No Ealing Crescent Bryanston pivotaldata.co.za