nddprint MPS White Paper - Print Management Service

Transcription

1 White Paper - Print Management Service nddprint MPS nddprint MPS is the most complete cloud-based architecture solution, developed to meet the needs of print outsourcing operations. The service goal is to ensure the control and rationalization of costs, through the automation and systematization of the day-to-day processes of a printing services provider. Highlighted resources: Replacement of consumables. Stock control for clients. Monthly closing (validation of the meters). Monitoring of processes, printers and agents. Control of the available printer fleet. Integration with ERP systems to make the complete flow of each process viable.

2 COUNTERS AND MONITORING REPLACEMENT AND STOCK EVENT MONITORING CLOSING METRICS Reduction of up to 15% in the cost of supplies The reduction of up to 15% in the cost of supplies is due to the MPS's intelligence igence in using the printer's own behavior to define when a supply will run out and to avoid unnecessary replacement and storage. Up to 97% automation of supplies shipping Automation of the shipping of supplies to your customers using data such as coverage rate, equipment consumption profile and usage history. 100% Effective monitoring of print operations The solution has different types of data collection in the operations of the customers. Data is collected from servers, USB stations and embedded information from printers. It monitors 100% of the printing environment and collects precise data. Reduction of up to 32% of customer interaction Reduce customer interaction through proactive replacement of supplies. Provide the customer with greater autonomy and visibility of the flows and processes involved through a portal where the customer can perform actions and consult the main data of their printers. WE ARE GOLD We proudly present our international Gold Seal from Buyers Laboratory.

3

4 Monitoring MPS monitoring covers 100% of the available printer base operating in distributed environments. Through distributed monitoring in a macro graphical view, the solution manages to increase productivity through optimization metrics. The equipment can also be georeferenced through a dynamic map. The monitoring extends to the the entire operation, from counters and their respective closing to supplies and their respective internal supply chains, taking the stock held by customers into account. Through our solutions in these environments, we can point out any failure that may occur in the printing process. The solution will generate incident event and subsequent alerts so that they can be quickly and proactively solved to avoid hassling customers and their operations. General and specific counters EVENT MONITORING SUPPLY MONITORING PRODUCTION COUNTER MONITORING STOCK CONTROL MONITORING MPS monitoring effectively constitutes the status of each monitored print area, providing an overview of all the operations assets managed by the provider which require continuous monitoring and control. Weekly updates are released with support for monitoring new equipment on the market and more types of counters. nddprint specializes in monitoring USB printer counters and supplies.

5 Supplies and Schedule of Replacements The solution captures the status of supplies and counters in real-time to monitor and calculate the indexes and the requirements of the operation of the supplies that are in use. Scheduling, automation and agility when identifying and shipping new supplies according to the requirements of the customer's operation. All monitored supplies have their metrics based on the behavior of the printers. That is, the predictability of running out of supplies is based on the use of the printer, in addition to factors such as the printer's current consumption profile, coverage rate and history of supply readings. Automatic Identification of Requirements for Supply Replacement From the collected data, nddprint MPS is able to provide advice about replacement needs and information detailing the amount of days left before supplies run out. Real-time monitoring of supplies in use All supplies being used by the customer's printers have their statuses monitored and the data is displayed in a graphical interface. Requests, demands and customer follow-up through the Service Portal. Scheduling and planning of supply orders Shipping of supplies to customers by purchase schedule for a given period based on the data of items in stock and current supply load in use. Identification of premature supply changes MPS metrics identify whether the supply has been fully used or it has had part of the resources wasted by an unnecessary exchange.

6 Printing operations stock Without effective control, money spent by providers can remain in unnecessary supply stock, which also causes an increase in costs. The amount previously spent on unnecessary purchases of materials can now be properly invested. Ship only what is required and manage your stock with the customer. Take control of the entire supply chain LOGISTICS AND PROCESSES The MPS acts with great agility in the processes, and can be integrated with other previously available systems or with new control structures. It lets us reduce processes, stop using spreadsheets and perform physical management intelligently and efficiently. Schedule the delivery of consumables and automate stock control according to the needs of the printing area. CUSTOMER STOCK Logical representation of small inventories strategically distributed within the customer structure. DISTRIBUTION CENTER Logical representation of a physical distribution center used to supply customers' inventories. REPLACEMENT INVENTORY Replacement of supplies based on the consumption profile of each printer, monitoring of supply changes and replacements in progress at any point in the internal supply chain. SAFETY STOCK The safety stock is a grouping of items that are not assigned to any printer. In the case of extreme demand, they can be used without needing to follow a standard replenishment flow and can be used at any time. Did you know that... nddprint MPS is the only tool in the global market that is able to control customer stock automatically, and is fully integrated with printers and processes of the internal replacement

7 Automation of the closing process Set parameters such as cut-off date and controlled services so that, at the end of the month, you can have the closing of your printing area ready faster. Closing Metrics Management of closing metrics nddprint MPS is an assistive tool to perform the closing of the customers' contracts in one place with features to streamline processes during the customer's monthly closing. Several screens, applications and manual jobs can be discarded with the closing metrics module, because the solution allows users to follow all the usual control flows, maintenance and contract closing management in one place with all you need. Closing Alerts The alerts generated during the account closing process are specialized in pointing out the exceptions that have a potential risk of generating delays or losses in billing. Control of assets and equity Control the inventory of your customer's printing environments including the entry of new equipment. Alert for printers with no production. Alert for printers which have a lower meter reading than the one registered at the end of the previous closing. Alert for printers with critical deviations from their production average. Customized or default rules Closing freeze Settings import

8 Integrations All integrations are supported via Web Services available on a private cloud. All the features and processes executed in the portal can easily be integrated with other platforms or ERP systems in the market to complement the overall management of the contracts. nddprint MPS offers a complete SDK for the development of integrations in a practical and efficient way. PLUS! All integrations were developed based on WebServices. However, nddprint also provides tools to simulate calls and generate several types of reports, in which you can customize the type of data you want to search for. Possibilities in integration Some of our possibilities for integration: Databit; Softilux; Sankhya; Senior; Totvs; GATI; SAP; FORZA; E-Automate SAP; Remedy; Navision; Corrreos Express FEATURES INTEGRATION IMAGINE THAT... By integrating an ERP with nddprint MPS, multiple processes will be automated, reducing the time and cost of dedicated printer control and maintenance operations for all customers. This is possible through the integration of counters, events and creation of purchase orders which nddprint MPS provides. Features integrations allow events, supply status, alerts, counters (general and specific), contract information, general data such as supply models, printers, and other highly relevant data including equity/asset number and sites to be integrated with platforms. PROCESSES INTEGRATION To ensure that the entire operational process is covered, there are several process controls such as ordering and purchasing supplies, contract management, supply stock and control of the logistics flow of the internal operation.

9 Reports Supplies Report Management support report and newsletters Taking the most diverse scenarios into account, nddprint MPS offers a range of reports, tools and charts. Provides a detailed and analytical report of all the supplies data, including supplies in use, supplies which are running out and supplies that were changed prematurely. Analytical Reports Graphical Reports Customized Reports Closing Metrics Reports Report containing the overall volumes of the provider's customers, assigning rules and metrics to assist in the monthly closing. Stock Reports Customize reports Customize reports by filtering only data that is compatible with the current requirements at the time of their generation. With "click and drag" technology move and set several filters to meet your needs. Filter by department. Filter by operating sites. Filter by printer. Filter by counter type. Filter by serial number. Filter by groups of information and much more. Complete reports of customer and distribution stock that show data in a simple way like: Amount of items in stock. Stock inventory. Stock adjustments. Transactions made in stock. Check incidences even after the closing of the event Through nddprint MPS reports, all printer-generated events can be viewed at any time, even after the events have been closed. Find out how many events have been opened in a certain period, which ones have been closed, which alerts have been triggered by certain events and which system or printer has been affected.

10 Data Center NDD works in line with the most diverse data security standards. The servers are located at NDD headquarters in a high-security processing center. All of the Data Center security is based on the latest technologies, such as firewalls and other logical and physical access controls. NDD uses Microsoft Azure data centers, which are a world leader in terms of certifications, audits, data security, storage quality and reliability. The Azure environment is fully compliant with the Data Protection rules from the European Union. Hardware usage and network safety All interactions with the nddprint MPS software can be performed over secure HTTP with Transport Layer Security (TLS, formerly SSL) to protect all communications if they are intercepted. The primary domain is authenticated with a validation certificate from Verisign, one of the most established and trusted names in Internet security. Shared servers are never used - not even private virtual machines. Network traffic The system works with encryption and data compression in the AES standard. In addition, to reducing network consumption, data is protected with a 128-bit encryption key, and only volumes are trafficked rather than user data. For every 200 monitored printers the system transfers 14kb of data. Data encryption The hard disks and backups used to store the data are encrypted and therefore can only be restored with encryption keys which are stored offsite. This makes it possible to completely recover damages without any security loss.

11 Event monitoring Event monitoring is designed so that only the important things are monitored, in order to avoid working with irrelevant information for your business and make it easier to graphically view the occurrences of the entire print environment. Event monitoring encompasses both hardware events and system events. This makes resolving incidents practical and proactive, as failures can be resolved before the customer even notices that there is a problem. System Events Includes system events such as divergence of collected data and divergence of data for contracts among others. Hardware Events Includes hardware events monitored by nddprint MPS, dealing with printer failures such as paper jams, out of stock, paperless printer, etc. Events monitored by nddprint MPS Event monitoring is performed full time directly in the customer environment, through network protocols that do not increase costs upon performance, since they are small queries by SNMP. MPS Service Portal Classification of events by color and criticality level. Customization by event type. In scenarios where the customer takes control of parts of the monitoring and control process, the Service Portal will be the center of their actions. The end user is able to: Register counters manually with or without evidence. Monitor their operation at management level. Monitor status of supplies. Monitor status of devices. Monitor events. Open events manually. Inform and confirm exchanges of supplies. Check the productivity history and the forecast of the end of supplies. Register tutorials and information guides on how the customer should proceed in daily situations, such as: - How to obtain counter details from the equipment. - How to change a printer supplies. - How to solve problems with paper jams. Get results such as: More autonomy for customers Better use of supplies Reduced customer service Higher visibility of operations

12 Companies Feature Brief description Benefits Analytical monitoring of operations. Systematic monitoring of production. Through production indicators, the central panel displays the operational and production scenario of the company / contract. Operational status and production indicators are displayed. Historical charts of production recorded in the last 31 days as well as period metering charts. The system compares between the production goal and the achievement goal. Speed in making decisions and taking actions. Events Feature Brief description Benefits Active and proactive monitoring of printer and environment failures. Printers issue alerts on their operating condition. Based on these alerts, events are opened so actions can be taken when necessary. Events are also opened for production monitoring conditions. Print features are always available. Orderly workflow of detection and troubleshooting. Workflow that allows real-time monitoring, including integration with Service Desk systems. Operational profile adherent to every requirement. You can create rules that define what is a relevant event, and which actions these events should trigger. Adherence to the actual flow of operations. Objectivity and accuracy in pointing out possible failures. Printers can interact with the system to open and close events. Effectiveness.

13 Printers Feature Brief description Benefits Centralized control of distributed printing area. The location and operational status of each piece of monitored equipment can be displayed in a central panel which takes filters and classifications into account. Compatible with a wide range of printers. Control panel of the printer. In a single view you have a complete view of the functionality, inventory and production of the printer. Control, history and knowledge. Supplies Feature Brief description Benefits Safety stock traceability and supply exchanges. Track the functionality of items. Transparency in operations. Effective control of the productive efficiency of the supplies. Productive yield analyses compared to the autonomy of the production cycle detailed. Higher economic return. Lower investment in supply stock. Production management model based on the Just in Time supply system. Invested capital decommissioning. *Control system and replacement of safety stock. Production management model based on DBR (drum, buffer, rope) supply system. Balance between capital immobility and operational safety. Simulated replacement scenarios. Replacement simulation tool in which the scenario may vary according to risk perception. High risk = less economic efficiency and less risk of shortages. Basis for decisions. If you have any questions, please contact us. Europe United States +1 (614) Access other materials on