Trends in Center Design What s Hot & What s Not. ABPM Spring Conference April 13, 2016

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1 Trends in Center Design What s Hot & What s Not ABPM Spring Conference April 13, 2016

2 What s Hot & What s Not What? Why? How? Is it right for us? What if?

3 Customer Experience Collaboration aka Design Thinking, Ideation Informal, dynamic, messy Participatory Requires different space, different tools Replacement or alternative to sit-at-a-table meetings

4 Collaboration

5 Collaboration

6 Collaboration

7 Collaboration

8 Collaboration

9 Collaboration

10 Collaboration Benefits Drawbacks How to implement Space Meeting Structure Tools Technology Is it right for us? What if?

11 Customer Experience Hospitality Gathering places Dining Coffee, snacks Different Ambience Conversation and collaboration No overt advertising Communal dining tables Replaces working lunches in meeting room

12 Hospitality

13 Hospitality

14 Hospitality

15 Hospitality

16 Hospitality Benefits Drawbacks How to implement Space Service Technology What if? Is it right for us?

17 Customer Experience Biophilia elements of nature Using outdoor space Bringing nature indoors Growing things Vistas Materials wood, water, stone Natural light Instead of stark, cold, windowless spaces

18 Biophilia Element of Nature

19 Biophilia Elements of Nature

20 Biophilia Elements of Nature

21 Biophilia Elements of Nature

22 Biophilia Elements of Nature

23 Biophilia Elements of Nature

24 Biophilia Elements of Nature

25 Biophilia Elements of Nature

26 Biophilia Elements of Nature

27 Biophilia Elements of Nature

28 Biophilia Elements of Nature

29 Biophilia Elements of Nature Benefits Drawbacks How to implement Space indoor and outdoor Environment color, light, sound, images Technology What if? Is it right for us?

30 Customer Experience Industrial Cool Casual, young vibe Popular with Millennials Can be achieved in high-rise buildings Open ceiling Exposed ductwork Raw materials brick, concrete, wood Flexible

31 Industrial Cool

32 Industrial Cool

33 Industrial Cool

34 Industrial Cool Benefits Drawbacks How to implement Space Meeting Structure Tools Technology Is it right for us? What if?

35 Top Ten Technology Trends Courtesy of Downstream 10: Video over IP: With the realization that great compression has no visible impact, and running specialized fixed-length cables that change every few years no longer makes sense, many new video over IP products will be coming to market and AV companies without video-over-ip offerings and strategies will see their customers migrate elsewhere.

36 Top Ten Technology Trends Courtesy of Downstream 9: IT and AV worlds will converge: AV will become more IT centric. Expect to see a lot of the best practices and decision making process from the IT world. Expect to see terms like TCO (Total Cost of Ownership), middleware, failover, and appliances being added to the AV lexicon.

37 Top Ten Technology Trends Courtesy of Downstream 8: Video walls: It is already the fastest growing sub-segment of AV, new solutions are coming on the market that dramatically lower the costs so expect this trend to continue in 2016 as more and more new uses and applications are found for video walls

38 Top Ten Technology Trends Courtesy of Downstream 7: Rise of the converged computer-driven appliance: PC-driven devices will bundle AV complexity into a multifunctional all in one appliance capable of self-updating over the network. For example, Software appliances for video walls- -a single PC able to deliver 6k and larger content over the network in real time to video walls of up to 60 screens, but that same single PC can also support other digital signage displays, touch screens, and desktops. Many functions converge in one appliance.

39 Top Ten Technology Trends Courtesy of Downstream 6: AV Systems In Huddle Rooms In the past, companies often focused on establishing a single large conference room where many people came together at once to collaborate. Because of changes to collaboration methods in the enterprise and reluctance to spend money on the equipment needed for elaborate conference areas, huddle rooms have become one of the top AV and video technology trends. These huddle rooms are usually equipped with a central table, a few chairs, and a display that allows for video and audio conferencing. They make the perfect environment for small teams to get together and collaborate, even if some team members are not physically present.

40 Top Ten Technology Trends

41 Top Ten Technology Trends

42 Top Ten Technology Trends Courtesy of Downstream 5: Middleware: Software that exists primarily to glue things together, and create simple, powerful, and stable cost-saving solutions. The world of AV is now starting to mirror the rapid pace of IT, and middleware is becoming increasingly necessary. In 2016, expect to see solutions that sit between, for example, your content sources and your displays facilitating integration and management of the solution.

43 Top Ten Technology Trends Courtesy of Downstream 4: Power-Over-Ethernet (PoE): Expect PoE switches to continue rapidly dropping in cost and become an option for virtually all network connected AV devices. Cost savings of PoE are relevant for cameras, wireless access points, or a kiosks that need to be in very specific locations and more often than not would a new power outlet costing hundreds of dollars. In 2016, PoE touch screens and other displays are emerging in the market as alternatives to traditionally powered devices.

44 Top Ten Technology Trends Courtesy of Downstream 3: Interactive Screens: People s first instinct when they see a digital screen is to interact with it. With PoE touch screens, some of the obstacles to deploying screens everywhere have now been removed. While digital signage you can t interact with will always have its place, interactive touch screens are on the rise.

45 Top Ten Technology Trends

46 Top Ten Technology Trends

47 Top Ten Technology Trends Courtesy of Downstream 2: Browser management: A browser interface with responsive design gives consistency across all platforms and access from any device without the security and distribution headaches of an app. While apps may still have a place in home use of AV, in the corporate environment expect to see solutions opting instead to deliver their control interfaces via a standard browser.

48 Top Ten Technology Trends Courtesy of Downstream 1: Some things we ll likely be saying our goodbye to in 2016: End of Unscalable black boxes We ve all seen this, the 4- port box you need to throw out if you want to grow to 5. Scalability and flexibility will be requirement to get into an AV integrators toolbox. End of front Projection: This is now on its final lap around the block, outpaced in almost every regard by low-cost large format displays and video walls.

49 Roseanne Bell Thank you!