trust Message Direct When you re away from your desk

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1 When you re away from your desk trust Message Direct Telephone Answering Message Taking Emergency Response Overflow Call Handling Holiday & Temporary Cover

2 Professional Telephone Answering for All Businesses Our friendly and highly trained staff are based in the UK and have been entrusted to answer in excess of 20 million telephone calls since Message Direct have many years experience in professional message taking. We support both large and small businesses and all our customers know that their business is in safe hands. The service adds to the success of our business and allows us to call back valuable enquiries when we are free to do so. Independent Driving School Ensure your calls are always answered Professional response every time Friendly and highly trained staff Customer calls answered in the UK Avoid unnecessary staff costs Live 24/7 cover

3 24/7 Always Available We can answer your calls quickly and efficiently always using your company name. Our professional service is available 24/7 or it can be set up just when you need us, perhaps when staff are unwell or on holiday. You will never have an unanswered call or have customers irritated by an engaged tone. Message Direct can handle all your calls even in unsocial hours. I can use their 24 hour live facility to make sure that whenever I am unable to take my calls directly, my clients calls are attended to. City of London Law Practice Fast response No missed calls or engaged tone Cover just for busy times or unsocial hours Flexible support just when you need it Temporary cover available

4 Message Taking We will handle all your telephone calls quickly and accurately as if we are your own receptionist or PA. Messages taken can be forwarded to you using the delivery method of your choice , fax and/or SMS to your office or your mobile. You are in total control of when we take messages on your behalf whenever you are away from your desk or in a meeting. Since 1999 we have worked in close partnership with Message Direct and they provide us with an infallible facility that exceeds our own telephony capabilities. UK Electricians Franchise Accurate messages every time Delivery method of your choice Catch up whenever it suits you Attend a meeting whilst we hold the fort A professional front when time out is needed

5 Overflow Call Handling At busy times, our flexible call handling support provides more staff just when you need them, avoiding the costs associated with employing additional staff at busy times. Our professional team can be set up for flexible services whenever needed such as lunchtimes, evenings, weekends or to cover sickness or holidays. Prior to using Message Direct two years ago, we thought we were missing a few hundred calls. To our astonishment it transpired we were missing 1000 s! National Security Recruitment Company Flexible support Available lunchtimes, evenings and weekends Cover available for sickness or holidays No need to employ additional staff Professional response to all calls

6 Emergency Response Our professional emergency response team offer excellent support to your clients and we will ensure that all calls requiring escalation are called out to your on-call personnel without delay. Rotas can be updated at any time by simply ing or calling us. We have many years experience of dealing with these essential services and log all calls to ensure a full audit trail to support the action taken as agreed. This service is invaluable to our business, with Message Direct we can be confident that our calls will be attended to efficiently and with a sense of urgency Large National Lift Services Company Our specialist team offer excellent support Call escalation without delay Rotas can be updated any time Experienced with essential services All calls logged for full audit trail

7 Your Virtual Receptionist Whatever support you require with your telephones we will have the professional team to help. We have fully trained and friendly telephone operators and your telephone calls are answered within an average 6 seconds. Our pricing is flexible to suit different needs. Tariff prepared for Marmalade Network Member Connection Fee Number Rental Connection Fee Standard Office Tariff Arrange your NO OBLIGATION trial today We will answer your telephone calls quickly and efficiently, and pass your messages through in your preferred format. 99% of new customers stay with Message Direct at the end of the trial. Monthly Subscription per month First 20 minutes FREE All additional calls 1.6p per second Monthly Number Rental 0.00 per month Optional Services Fax to This service enables you to receive faxes as pdf files directly to your inbox. This means no more wasted paper or expensive toner. You will no longer need to pay for a fax line. Rent an 0844, 0800 or local presence fax number for just 5.00 per month. Credit Check Service We can now help you check your prospective clients by sending you a detailed report. Reports are charged at just 3.95 each and are available Monday-Friday and are usually sent to you within two hours. Geographic and Non-Geographic Number Rental We offer a range of numbers for as little as 3.00 per month. You can create a local, city or national presence for your business within minutes. Please speak to a member of our team for more details. *All prices exclusive of VAT