At Musanada ( Abu Dhabi General Services Company ) Government Company.

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1 Rania Abu Shaban Contact Information: Address: Mobile Phone: Day-time Phone: Address: Al Khabaisi Country: Al Ain, United Arab Emirates Personal Information: Birth Date: 5 April 1983 (Age: 33) Gender: Female Nationality: Palestine Visa Status: Residency Visa Marital Status: Single Driving License Issued From: United Arab Emirates Work Experience: Secretary / Administrative assistant At Musanada ( Abu Dhabi General Services Company ) Government Company. Location: Al Ain, United Arab Emirates, Musanada s Office Company Industry: Constrution Company Job Role: Management November 2014 September 2016 provide general administrative and clerical support including mailing, scanning, faxing and copying to management

2 open, sort and distribute incoming correspondence perform data entry and scan documents manage calendar for Managing Director assist in resolving any administrative problems answer calls from customers regarding their inquiries prepare and modify documents including correspondence, reports, drafts, memos and s. maintain office supplies for department receive and direct visitors and clients retrieve documents from filing system handle requests for information and data prepare written responses to routine enquiries schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors prepare agendas for meetings and prepare schedules record, compile, transcribe and distribute minutes of meetings coordinate maintenance of office equipment coordinate and maintain records for staff, telephones, parking and petty cash Secretary / Administrative assistant At Nael & Bin Harmel Investment Private Company Location: Al Ain, United Arab Emirates, Bawadi Mall management Company Industry: Merchandising Job Role: Management March 2012 October 2014 * provide general administrative and clerical support including mailing, scanning, faxing and copying to management open, sort and distribute incoming correspondence

3 perform data entry and scan documents manage calendar for Managing Director assist in resolving any administrative problems answer calls from customers regarding their inquiries prepare and modify documents including correspondence, reports, drafts, memos and s. maintain office supplies for department receive and direct visitors and clients retrieve documents from filing system handle requests for information and data prepare written responses to routine enquiries schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors prepare agendas for meetings and prepare schedules record, compile, transcribe and distribute minutes of meetings coordinate maintenance of office equipment coordinate and maintain records for staff, telephones, parking and petty cash Leasing Secretary At Nael & Bin Harmel Investment Private Company Location: Al Ain, United Arab Emirates, Bawadi Mall Management Company Industry: Merchandising Job Role: Management November February 2014 (Temporary job assigned to me while co-worker took maternity leave.) Receive invoices, receipt vouchers, and return cheques from the Accounting department and insert those into the system. Send reminders of payments and contract renewal notes to the tenants by fax. Stamp the Tawtheeq contracts and the lease agreement contracts, and send them to the tenants through Aramex.

4 Receive Grease Trap contracts from the Engineering department, make cover letters for these contracts, and then send them to the tenants through Aramex. Make a new legal case for returning cheques and annual rent. Receive headnotes from the control room about various issues (signage on, security alarm, smashed glass etc.) in different shops of the mall, and then re-write and paraphrase the headnotes into a formal cover letter, which gets signed by the mall manager and sent to shop owners. Receptionist Al Noor Hospital Location: Al Ain, United Arab Emirates Company Industry: Medical/Hospital Job Role: Customer Service November February 2012 Receiving calls from the patients and transferring them to the necessary department Recording data of every patient. Specialties CV Customer Service: - I am a great listener and confident. - I have great communication skills. - honest and patience. - Having a good body language and positive language smiling frequently and expressing happiness and laughter in my conversation helps to improve the customers experience. - Work under pressure - Doing more than a customer expects will definitely result in great solution and loyal customers - Friendly with my customers. - Adapt to different situations Computer Skills (Office Administration Secretarial Skills) & Introduction, Operation, Windows XP, Word, PowerPoint, Excel and Access.

5 Education: Bachelor's Degree In Business Administration Science and Technology University Location: Abu Dhabi, United Arab Emirates Completion Date: June 2009 Bachelor degree in Business Administration from Science and Technology University (Al Manar Institute) Skills: Administrative assistant Customer Service Filing Receptionist Secretarial Computer Skills Spoken Languages: Arabic: Mother tongue English : Very Good Training and Certifications: Eurolink Safety: Certificate in a programme of instruction on Basic Fire Fighting / Fire Warden. Duration: 2 Days (February 2015).

6 First Aid International: Certificate in Emergency First Aid at Work (DCAS). Duration: 2 Days (March 2015). Al Khwarizmi International College: Duration: 2 years 7 months - (June 2006-January 2009) Type of Training and Certification: Administration Officer- Secretarial skills