Regional Public Safety Communications Technology Strategy Presented To I-Board Operations Sub-Committee January 4, 2013

Transcription

1 Regional Public Safety Communications Technology Strategy Presented To I-Board Operations Sub-Committee January 4, 2013 Presented By Broward County Office of Communications Technology

2 Office of Communications Technology Mission Statement To foster collaboration, information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications, E911, Radio and Mobile Broadband Systems that best meet the requirements of Broward County's emergency responders.

3 BC Office of Communications Technology (from 2006 Plan) Strategic Plan PAST THEME Internally Focused County Controlled Lacked User Input Lack of Collaboration Fragmented Public Safety Communication Initiatives Based upon Proprietary standards Lack of service level agreements PRESENT THEME Regional Focus/ Grassroots Approach Governance Boards Multi-Disciplinary Support (Police, Fire, EMS, Local Gov t) Cooperative Programs; Leverage Economies of Scale Open Standards Based systems Life cycle funding/migration strategies Total Cost of Ownership Standardize hardware/software platforms Minimize stranded investments Establish Regional Business COOP Plans / Disaster Recovery Develop Regional Standard Operating Procedures Customer Relationship Management Monthly/Quarterly Service Level Agreements Change Management Standard Regional Interlocal Agreements

4 Radio Interoperability Status as of 12/31/2012 County-Wide (Police and Fire Rescue) Non County-Wide County-Wide (Police Only)

5 COMMON CAD PARTNERS Historical View Circa Circa Collaboration Legend County-wide Participant Non County-Wide Participant

6 Business Drivers Broward County Public Safety Strategic Plan Public Safety Answering Points (PSAP s) Carry Out the Legislative Intent of Florida E911 Plan Provide citizens with rapid direct access to public safety agencies by accessing the number 911. Increase interoperability through standards based technology IP i3 Transition Strategy Next-Generation emergency services VoIP Enabled NG911 Contact Center ready (Text / Video) County-wide Shared System Business Continuity Scalable Platform Increased flexibility Reduced Total Cost of Ownership System life cycle migration Regional Site(s) Broward County Public Safety Intranet Remote PSAP Site Strategic Initiatives Deploy Network Based IP architecture (A1) Prepare for Location Based Call Routing Migration to Next Generation 911 (Voice, Text, Video) Establish Flee-to Facilities (A1) Speech and Data Analytics (A1) Implement ACD Feature set (A1) Customer Relationship Management (CRM) County Wide PSAP Performance Metric Scorecard reviewed quarterly with PSAP Manager Business Continuity Plans Alternative Call Routing, End Office Reroutes Quarterly Regional Public Safety Communications Committee (RPSCC) Quarterly Newsletter Hosted Model vs. Premise Based Model

7 Regional Public Safety Communications PSAP Timeline PSAP Hosted Architecture Complete 3QTR13 Voice recording System comp QTR13 Flee to Sites Comp. Updates RLI Milestone ACD Impl. Complete 4QTR13 Speech and Data Analytics Requirements EOL/EOS MIlestone Capital Milestones

8 Business Drivers Broward County Public Safety Strategic Plan Increase interoperability through open standards based technology System Life-Cycle Migration Establish County-wide Shared System Reduce total cost of ownership Position for future 700 spectrum use 800 MHZ Strategic Initiatives Deploy P25 county wide system (A1) Deploy Local Gov. (A1) Replace Microwave System (A1) Deploy IP based Fire Station Alerting (A1) Develop Business Continuity Plans Develop interoperable communications with neighboring agencies Independent Systems P25 System (open standard) Customer Relationship Management (CRM) County Wide Radio Performance Metrics Quarterly Regional Public safety Communications Committee (RPSCC) Regional Radio Standard Operating Procedures System Administrator User Group Quarterly Newsletter Cost Effective Seamless Interoperability

9 Regional Public Safety Communications Timeline Migration to Hosted Master Complete RLI/ RFP for Local Gov. 1QTR14 Microwave Repl. Comp. 1QTR15 RLI/ RFP for Replacement 4QTR18 EOS for 800 MHz P.S QTR14 Station Alerting RFI/RFP 4QTR15 Station Alerting Complete 4QTR18 P25 Repl. Radio Sys. Complete. Updates RLI Milestone Microwave RFI/RFP 4QTR13 Local Gov. complete EOL/EOS MIlestone Capital Milestones

10 REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLAN Mobile Broadband Business Drivers County-wide shared Infrastructure Increase interoperability through standards based technology Scalable platform Situational Intelligence Leverage combination of Commercial/Private systems Secure and reliable access to Regional Applications In-vehicle Video capabilities Incident Deployable Communications Position for future 700 MHz use 700MHZ 400kb/s - WAN Commercial Broadband 3/4G WAN Migration Mobility Client Data Tac 19kb/s - WAN Public/Private WiFi/4.9GHZ/WiMax Strategic Initiatives Monitor National Public Safety Mobile Broadband Initiative Leverage commercial mobile data network Develop Business Continuity Plans Leverage Municipal WiFi Programs Develop strategic partnerships with WiMAX and LTE Providers Customer Relationship Management (CRM) Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC) Quarterly Newsletter Network Optimization for cost and efficiency

11 REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLAN Regional Law Records Management System Business Drivers County-wide data sharing Increase interoperability through common software platform Increase Officer Safety Distributed Control (Agency Administration) Scalable platform Seamless Integration Governance Model Improve usability Optimize workflows Strategic Initiatives Expand user base across Municipal LE Agencies Upgrade to One Solution (A1) Develop Standard Operating Procedures Increase participation from both Law Enforcement and Public (P2P/P2C) Customer Relationship Management (CRM) Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC) LAW Records Governance Board Meetings Quarterly Newsletter Centralized Public Safety Records with Secure and Reliable Access

12 REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLAN Regional Computer Aided Dispatch System Business Drivers County-wide data sharing Service Oriented Architecture Single level access to critical information Increase officer safety Distributed control High Availability Scalable and High Performing Application Common Administration Browser based for remote access Seamless integration with other apps (FRMS/LRMS) Closest Unit Response Governance Model Strategic Initiatives Implement Closest Unit Response (A1) Relocate CAD from Miramar to Flee to Site (A1) NextGen CAD Initiative (A1) Develop Business Contintuity Plans Customer Relationship Management (CRM) Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC) CAD Governance Board Meetings Quarterly Newsletter Flexible Design with Location Driven Intelligence

13 Regional Public Safety Communications Applications Timeline Upgrade FRMS to QTR13 Begin RLI process for nextgen CAD Upgrade PCAD to QTR14 Go Live with Next Generation CAD 4QTR17 EOS for PCAD Relocate CAD to Flee to Site Updates RLI Milestone EOL/EOS MIlestone Upgrade LRMS to OneSolution QTR13 Upgrade ProQA 5/13 NAEMD Req 4QTR13 EOS for HP S Series Non-Stops Capital Milestones

14 Core Workflow Apps Core Workflow Apps 911 (Call Taking) CAD (Dispatch) Console (Dispatch) Video Mobile NG9-1-1 Video NG9-1-1 Additional Data Multimedia Logging Application Ecosystem NG9-1-1 Aerial Photog Plume Model Sensors Call Taking Prot Telematics EOC Apps Alarms Emerg Mass Notif Fusion Ctr Fire Station Alerting Reverse 911 Nlets Data

15 Core Workflow Apps 911 (Call Taking) CAD (Dispatch) Person Console Becomes (Dispatch) the Video Mobile Integration Point NG9-1-1 Video NG911 Additional Data Multimedia Logging Application Ecosystem NG9-1-1 Aerial Photog Plume Model Sensors Call Taking Prot Rev 911 EOC Apps Alarms Emerg Mass Notif Fusion Ctr Fire Station Alerting CAD-CAD Nlets Data