1. Investments Level 2 Applications Support Analyst

Transcription

1 MANULIFE BUSINESS PROCESSING SERVICES IS DIVISION JOB VACANCIES UP North Science & Technology Park, Commonwealth Avenue, Quezon City, Metro Manila 1101 DENMAR ONG, IS DIRECTOR MANUEL GO, IS OPERATIONS MANAGER MARLON CASTRO, IS OPERATIONS MANAGER ALVIN SALENGA, REPORTING SUPERVISOR REX DE SUR, TEHCNICAL SERVICES SUPERVISOR Investments Level 2 Applications Support Analyst - 10 x Full Time Equivalent. Minimum of 2 years experience needed. - 3 Tier Career Structure (Junior, Intermediate and Senior Staff) - Combination of technical applications support and investments knowledge requirement

2 2. Project Portfolio Administrator - 1 x Full Time Equivalent. At least 1 year of working experience in any technical services or business analysis role. Job Summary The Project Portfolio Administrator is responsible for supporting the project portfolio management (PPM) activities across Retail Markets teams including information collection, consolidation and reporting. The Project Portfolio Administrator supports core PPM processes including demand management, resource & capacity analysis, portfolio execution & monitoring. The Project Portfolio Administrator is also responsible for identifying opportunities for portfolio management automation, efficiency, lower-cost service delivery and tool deployment/enhancements to promote further consistency, accuracy and integrity of processes and information in the various Project Information Management Systems (Project Centre (Sharepoint), Notes Databases, Changepoint, PPM-related Lotus Connections Communities, TM1, Planview, etc.) Education Undergraduate degree in business, administration, computer science, information systems or equivalent experience Experience / Knowledge / Skills / Competencies Broad knowledge of business and information technology management including capacity planning/resource management, policy determination, business process modeling and project cost reporting Excellent Business Intelligence background and reporting skills to ensure stakeholder information needs are met Exceptional MS Office skills including Excel, PowerPoint, Word, Visio Excellent attention to detail and follow-up skills Analytical ability to identify issues and develop solutions Excellent verbal and written communication skills Ability to establish and maintain positive and effective work relationships with all project stakeholders including co-workers, internal clients, business resources, service providers, delivery partners and vendors Good understanding of project management methodology and system development lifecycle Achievement oriented and highly proactive; must be able to stay productive and organized while juggle multiple tasks, tight deadlines and changing priorities

3 3. Incident, Problem and Change Management Support Analyst - 1 x Full Time Equivalent. At least 1 year of working experience in IT Service Management roles (incident/problem/change/technical services). Job Description: Group Functions, IPC Service Support, MBPS Focal Establishing this role within Group Functions Systems (GFS) will ensure our ability to develop and and maintain 7/24 control over Incident, Problem and Change service disciplines (IPC) in the Service Support Operational tower. Consistent with the strategic vision for Group Functions Systems (GFS), a disciplined, repeatable, measurable and reportable process suite needs to implemented and maintained by our teams. The individual tasked with the role of IPC (Incident Problem and Change) role will ensure the developed process and operational approach is maintained. GFS will require an MBPS seasoned individual with proven ability to analyze, understand and present operational data clearly, and manage the complexities of running and integrating new clients into the operating environment. The MBPS IPC Focal will work closely with the onshore team and contribute with developed skillset and knowledge of the practices, procedures and principles necessary to Deliver Services, Operational Data and help maintain SLA s / OLA s necessary to manage the operating environment. Qualifications Education/ Experience/ Skills: Knowledge of IT Service Management processes. Understanding of the IT to Business relationships including roles and functions involved in service delivery work flow. Excellent communication skills Capable of operating in a highly visible service operations environment Knowledge of GFS Operational Processes

4 4. AMS Institutional Support Security Analyst Service Desk and Risk Management - 2 Full Time Equivalent. With at least year of work experience. Qualifications: Bachelor's degree in Computer Science, Information Technology or equivalent. Very strong verbal, written communication skills to clearly communicate complex ideas. Strong PC skills, with experience in using Microsoft Office, especially Excel (Intermediate knowledge preferred). Ability to learn quickly. Strong attention to details. Good organizational skills. Strong Customer Service skills and Team Player Ability to work independently and/or as a team. Strong problem solving and analytical skills. Ability to retain focus during times of high work volumes. Excellent documentation skills. Self-directed and able to work independently with minimal supervision. Knowledge and Experience on the following is an advantage: - Understanding of ITIL Practices - Security and Risk Management concepts - Active Directory - Knowledge of Application Systems Recovery and Business Continuity planning would be beneficial - Familiarity with Mainframe concepts - ACF2. Responsibilities: Risk Management Logical Access Review Process (Extract Preparation, Quarterly logical access review, Semi Annual logical access reviews, Annual Access Profile content reviews) Logical Access Review and Validation of various application accesses Assistance with Business Continuity and Application Systems (ASRP and BUCP) - Review and Update of ASRP Plans, Testing support Monthly Movement Report Review Assistance with Sarbanes-Oxley Audit Activities - Evidence Request List support, Coordination of Annual SOX Template reviews Assistance with CSAE3416 Report Activities - Client Assistance Package evidence collection support Service Desk - Security Security Access Administration for MPS Review requests submitted on the Service Desk Lotus Notes database, clarify requirements and create Shop Online and other requests as required to provide access for MPS application, as well as ordering new PC hardware and software. Ensure requests are handled in a timely manner and meet SLA requirements. Follow up regularly to ensure SLAs are met by Information Security and other service providers. Monitor, maintain and create new security access profiles and provide business access security support in accordance with Manulife policies and practices. Consult on security access levels required for new business functions and changes to existing functions.

5 Respond to project-related inquiries from Project Managers and Business Analysts. Liaise with Institutional I.S. and other Business Unit staff and managers when required for security access. Assist in resolution of business access security problems, involving Institutional and other access support areas as required. Service Desk - Dispatching Receive IS or business requests and ensure they are properly logged Direct request to appropriate support team based on defined criteria Receive notification of potential problems Ensure problems and/or incidents are properly logged, the appropriate teams are notified and escalations occur where necessary Respond and confirm requestor information Report and identify trends through monitoring requests Identify opportunities for automation and integration of basic administration processes Follow established control procedures to meet regulatory requirements Assist IPC Analyst with communication distribution during incident resolution Ensure adherence to quality standards. OTHER OPEN POSITIONS A. Visual Basic Developers B. Web Developers C. Database Developers D.Systems Administrators E. Technical Services, Security and Helpdesk Support