Amy Rothman. Vice President, Americas Design. Strategy. Delivery.

Transcription

1 Amy Rothman Vice President, Americas Design. Strategy. Delivery. 1

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4 GUESTS ASSOCIATES OWNERS + FRANCHISEES INVESTORS 4

5 HOW IS THIS DIFFERENT? HOW WILL WE DO THINGS DIFFERENTLY? 5

6 OUR DEPLOYMENT APPROACH MOVING TO COMMON SYSTEMS AND PLATFORMS FILTERING FOR CRITICALITY AND USER- CENTRICITY FOCUSING ON ABSORPTION + CAPACITY ENHANCING OUR COMBINED VALUE 6

7 MGS/Bridge Migration Engagement Survey MarRFP Budgets LOCV Global Sales Organization Safety & Security Continent Restructuring TakeCare 7

8 GLOBAL QUALITY HR BUNDLE PROCUREMENT MOBILE-DIGITAL FINANCE BUNDLE OTAs/EXPEDIA 2017 ROADMAP 8

9 GLOBAL QUALITY THE WHY Increased accountability to guest feedback, hotel operations audits, and brand standards ensures the health of our brands and ultimately drives guest loyalty. 9

10 GLOBAL QUALITY THE WHAT guestvoice: Single, seamless guest feedback platform BRAND STANDARDS: Consistent, harmonized standards across our portfolio BRAND STANDARD AUDITS: Single, unannounced audit process ACCOUNTABILITY: Status according to GSS Intent to Recommend and BSA scores 10

11 GLOBAL QUALITY 2017 JAN JUL AUG 2018 Q1 All hotels live on guestvoice; 48-hour response and GSS accountability begins Q3 Brand Standards and audit published, globally Brand Standard practice audits begin BSA accountability begins for most brands 11

12 HR BUNDLE THE WHY Marriott s self-service HR model provides less manual work for leaders and more time for associate engagement and strategic activities, as well as a common platform for our associates to have a consistent HR experience. 12

13 HR BUNDLE THE WHAT HR Systems and Processes: Transitioning to Marriott s myhr, performance management, learning, talent acquisition and recruiting, engagement survey, and compensation and benefits systems HR Policies: Unifying policies and procedures for all associates EIDs: Enabling access to Marriott s enterprise systems 13

14 HR BUNDLE 2017 MAR APR MAY HR Systems and Processes and EIDs Live Launch Relocation Launch HR policies 14

15 PROCUREMENT THE WHY As the largest hotel company in the world, we are leveraging that purchasing power across our size and scale to drive savings and incentivize the right purchasing behavior. 15

16 PROCUREMENT THE WHAT CONTRACT MIGRATION: Renegotiating contract terms to drive costs savings across the enlarged portfolio FUNDING MODEL: Moving to rebate-based model, globally AVENDRA: Converting hotels to use Avendra programs of contracts and suppliers* *Americas only HOTSHOP (BIRCHSTREET): Migrating hotels to Marriott's HotShop (BirchStreet) purchasing platform* 16

17 PROCUREMENT 2016 DEC 2017 JAN APR Q Contract and supplier changes across all hotels, globally Former SW hotels live on Avendra and rebate-based funding model Former SW hotels using BirchStreet migrate to HotShop (US only) 17

18 MOBILE-DIGITAL THE WHY Marriott is on a multi-year journey to stay connected and relevant to the increasingly tech-savvy demands of our guests. The Mobile Guest Services and Guestroom Entertainment platforms elevate our guests experience from decision to travel all the way through their stay. 18

19 MOBILE-DIGITAL THE WHAT Guestroom Entertainment: Publishing the television and entertainment brand standard, including an interactive program guide, net connected video services, screen casting, and more Mobile Check-In/Out: Launching the Mobile Guest Services platform and associate control panel, beginning with Mobile Check-In, Check-out, and room ready alerts in the SPG App* *Excludes SPG Keyless + Design Hotels 19

20 MOBILE-DIGITAL 2017 APR MAY JUL GRE brand standard published and required for all new hotels and as hotel contracts expire* Mobile Check-In and Check-out US-only pilot ** Mobile Check-In and Check-out US-only launch** *Compliance dates to be announced with global standard; excludes Asia Pacific **Excludes SPG Keyless + Design Hotels 20

21 FINANCE BUNDLE THE WHY Being on the same financial systems drives efficiency and effectiveness, maintains financial compliance, provides a common experience for finance staff, and improves business decision-making. 21

22 FINANCE BUNDLE THE WHAT Finance Systems and Processes (Project Tetris): Migrating to Marriott s suite of PeopleSoft financials, Marrpay, ATLAS, Concur, and Purchasing Card Finance Policies (MIPs): Integrating financial policies, globally AHS Services (Project Tetris): Expanding delivery of financial shared services to former SW hotels 22

23 FINANCE BUNDLE 2017 MAR APR Project Tetris Phase 1: ATLAS and Marrpay (US) Project Tetris Phase 1: SAP to PeopleSoft & AHS Services (US) 23

24 OTAs/EXPEDIA THE WHY Direct channels are Marriott s lowest cost channel and can significantly reduce the cost of sale for bookings, as well as improve our inventory control. 24

25 OTAs/EXPEDIA THE WHAT Expedia Contract Migration: Migrating all former SW hotels to Marriott s OTA contracts, including activation of Expedia s Pay Later Program Booking.com Contract Migration: Does not have any activation work at the hotel level 25

26 OTAs/EXPEDIA 2017 MAR Expedia and Booking.com contract migration globally 26

27 OUR FOCUS IN

28 WHAT S IMPORTANT TO BECOMING ONE COMPANY? 28

29 STAY CONNECTED UNDERSTAND THE IMPACT SHARE FEEDBACK COMMUNICATE CONSISTENTLY PARTICIPATE+ SUPPORT 29

30 Q+A 1. What has worked well and what hasn t? 2. What most concerns you? 3. What additional questions will owners have? 30