ista Metering and Billing Services Metering, billing & revenue management Danish Embassy 5th October 2017 Martin Thomas

Transcription

1 ista Metering and Billing Services Metering, billing & revenue management Danish Embassy 5th October 2017 Martin Thomas

2 Contents 1. ista: The Company 2. Products 3. Data Collection 4. ista Services 5. Summary

3 Ista - The Company

4 ista: The Company i Founded in 1902 Active in 24 countries worldwide 5,000 employees worldwide, in Germany Leader in energy and water management Individual solutions for optimised consumption Servicing 12 million dwellings and 44M devices

5 Mission & Vision Statements: Our Mission Statement shows our long-term commitment We manage and save valuable resources sustainably We manage and save..." We offer transparency, control and management tools for energy consumption and costs With our services people can save energy, water and therefore costs We have an active, shaping role in this business "... valuable resources..." Non-renewable energies and water Resources beyond energies of our BTBcustomers can be conserved "... sustainably." People and the environment benefit from our services We do that with a permanent and not only occasional impact

6 Products

7 Metering is not just about billing. It s the foundation of services and benefit. Energy management in buildings Protection of people and property Heat and water billing Energy data management Smoke alarm device Leakage detection Energy certificate Drinking water analysis Energy supply Humidity sensor Metering Temperature Logger Radio System M-Bus System Heat and cold meters Heat cost allocator Water meter Our infrastructure & technology

8 Types of heat meters - Ultrasonic Ultego III Smart Ultego III Perfect

9 Hardware Cost Models Client Owned One off meter purchase: per dwelling Maintenance & Data Collection: per meter p/m Lease Option From as little as 2.00 per meter p/m Deposit options payments Maintenance & Data Collection: per meter p/m Renting From as little as 2.6 per meter p/m Maintenance & Data Collection Included Slide 9

10 HCA (Heat Cost Allocator) what is it? what does it do?

11 HCA Working Distance

12 HCA Working Example

13 Data Collection options Mbus Wireless Mbus Pulse Radio Net

14 Smart Tenant metering Solutions -State of the Art Technology integrated intelligent infrastructure Two-way radio technology and secure closed data communication chain GSM GPRS Mobile Carrier Computer Center Heat/Humidity/Temp Water Billing Services Smoke Alarm Services: Billing Web Portal Energy Data Management and Billing Information Electricity Gas Supply Property Survey Hardwaremanagement Reading, Data Processing, Billing & other Services Controlling and further Optimisations for additional Savings Slide 14

15 Types of modems: GSM/GPRS Modem DIN mounted Roaming SIM network Mains power required Master and extender Upto 256 units connected Simple to install. Remote commission 2 core no polarity cabling Antenna extenders Compatible with ABB Electricity meters

16 Types of modems TCP/IP modem DIN mounted Fixed IP network modem Wireless meter Compatible Up to 256 devices Connected No data costs Can pack more data

17 M-Bus network

18 M-bus: wired and wireless system What is M-bus? European standard (EN13757) for remote reading of meters Manufacturer-independent Based on master/slave hierarchy Wired and wireless M-bus advantages Open standard Robust All types of meter Bidirectional communication The possibility to change supplier Future proof

19 Billing Services:

20 Billing Team & Processes Highly Experienced Customer Service and Account Management based in Cambridge 10 FTE (5 Key Account Managers & 5 Customer Service Advisors) Full and transparent query and incident management integrated CRM, phone system compliance monitoring Fully integrated payment systems integrated SAGE ERP payment system Scalable systems 4m dwellings billed using Mirus (first released in early 80s, 20+ developers) Scalable resources 1000 strong shared service center Strong reporting services financial and operational Bespoke SLA clear and measurable SLA/KPI developed with 20 years of experience in commercial sector Tariff settings and monitoring based on CIBSE Guidance - MEI Chartered Energy Manager with 20+ years of experience

21 Services around the Property -Owner and Tenant Credit Billing Level 0 Level 1 Data Collection Hardware: Residential Meters & Communications Legal requirement to measure heat delivered Consolidated Bill to Landlord Customers: Prepayment Billing Customers: Installers (2 nd Sales Process after HW) M&E Level 4: SmartPay Property Owners Additional dwelling ista SmartPay hardware installed Developers ESCOs Tenant pays money first via credit or payment cards usage is deducted from the account HIU Manufacturers No landlord debt risk ista cash management Reporting: Heat used Level 2 Consolidated Bill to Landlord Individual bills to tenants Meter readings Landlord cash management kwh profiles Flow & return temperatures Increasing fees & Complexity Typical 5 to 10 year contracts Level 3 Consolidated Bill to Landlord Billing: Individual bills to tenants Monthly billing ista cash management Customers: (2 nd Sales Process after HW) Property Owners ESCOs

22 Heat Billing and Cash Collection Service Levels Data Collection 1. Bill Production to Landlord 2. Bill Production to Tenant 3. Cash Collection and reconciliation 4. Prepayment Daily/Monthly data collection Daily/Monthly data collection Daily/Monthly data collection Daily/Monthly data collection Meter, control valves and apartment level billing logic Reads to Landlord Reads to Landlord Reads to Landlord Reads to Landlord Prepayment or automatic payment Consolidated and individual bills to landlord Consolidated and individual bills to landlord Consolidated and individual bills to landlord Remote closure /management Landlord delivers individual tenant bill to each tenant ista delivers individual tenant bill to each tenant ista delivers individual tenant bill to each tenant Credit, debit and Paypoint payment options Landlord undertakes cash collection Landlord undertakes cash collection ista undertakes cash collection Building Energy Balancing ista provides landlord with debt notification process No scheme debt ista provides reconciliation of collections to landlord pm p/m 3.00 pd p/m 4.00 pd p/m 6.00 pd p/m 7.50 pd p/m A base building level data collection fee per month will be charged direct to the landlord. (a) ista billing service fees will be charged to the landlord directly. These billing service fees per tenant can be included within the tenant bill. (b) A one-off individual Property set-up fee will be agreed and charged according to the billing service level chosen and the number of overall tenants.

23 Smart Pay Tenant Pays First Prepayment Mode Balance Updates to Dwelling Tenant Top-Up SAP Controls Bank & Cash Management SmartPay installed per dwelling - Screen shows the remaining balance 1. ista portal; credit and debit cards Balance decreases against usage 2. Cash at retail outlets Low Balance Messages to Tenant - - SMS Customer Reconciliation Zero Balance Option to close heat valves Valve Policy Set by Customer

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25 Ista: MinuteView

26 Summary: New unique products Prepayment or Credit Questions? Thank you. Contact: Tel /