Case Study FARMACIA LUIS CORBÍ. The implementation of AuraPortal BPM has enabled Farmacia Luis Corbí to reduce delivery time from the

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1 The implementation of AuraPortal BPM has enabled Farmacia Luis Corbí to reduce delivery time from the unproductive time (acquiring reports, indicators, calls, consultations, etc.). Case Study FARMACIA LUIS CORBÍ

2 About Farmacia Luis Corbí Company Farmacia Luis Corbí Location Website Products and Services Pharmaceutical activities and sales of pharmaceutical products Target Market National Applications Used AuraPortal BPM Extract Farmacia Luis Corbí carries out its own pharmaceutical activities which include dispensing and delivering medication, the sale of pharmaceutical products, pharmaceutical attention, the determination of biological indicators and the provision of other services such as dietician advice, homeopathy, orthopedics, chiropody, etc. It also has a laboratory where pharmaceutical compounds and medicinal preparations are made, for the pharmacy s own provisions as well as other pharmacies, etc.). The implementation of AuraPortal BPM has enabled Farmacia Luis Corbí to organize both pharmacy and laboratory data and information (customers, products, raw material, documents, employees, plans, etc.), to create a platform for collaboration and organizational training (open tasks, process tasks, pharmacy announcements, direct access to relevant processes (such as the management of deliveries to the laboratory, of marketing campaigns, of customer complaints, of non-compliance, etc.). THE CHALLENGE The pharmacy is open to the public like any other and carries out the corresponding pharmaceutical activities, but on the other hand, it customizes certain medication in the pharmaceutical laboratory; a procedure which was once commonly known as medication compounding. This involves a commercial activity and an industrial activity which, when united, are characterized by numerous references that demand the highest quality and the greatest possible speed, as well as coordination of the various pharmaceutical workers and a close relationship with patients and prescribers. The application of semi-industrial processes, the need for complete traceability and compliance with strict legislation, are conditions that need to be met daily. The pharmacy s goal is the development of dose adaption, of pharmaceutical forms treatment. The pharmaceutical laboratory functions as a small pharmaceutical industry where sterile, oral and topical products, and others such as dispatch and billing) interact to achieve one sole aim: patient wellbeing, health and healing in close collaboration with doctors, hospital pharmaceutical services and other healthcare professionals. and coordination between the pharmacy and the laboratory, which would help to automate and optimize critical processes according to priority, to record activities

3 Monthly Summary of Pharmaceutical Compounds. Informs the management of the laboratory s workload in real time. Control Panel. The system calculates and provides real time information and reports on the following: The manufacture time of Pharmaceutical Compounds How orders have been placed (fax, over the counter, , etc., calculating the percentages) The number of monthly and daily orders Environment surveillance. After defining the functions and responsibilities for technological and environmental surveillance, the system allows all information deemed as valuable to the pharmacy or laboratory to be automatically recorded, evaluated and archived. Innovation Suggestions. This allows any pharmacy or laboratory worker to register an innovative idea. This in turn initiates an automatic process of information and evaluation which registers the idea The type of formulation per type of customer Non-compliance, complaints and improvement strategies with results and times The cost of non-compliance and complaints

4 THE SOLUTION The solution was to implement AuraPortal BPMS. The Project was carried out with the assistance of EQMED Engineering Consulting Group, a partner of AURA, which had successfully helped 15 other pharmacies with management systems and organization projects. THE METHOD The Project was carried out with the active participation of the manageproposed by EQMED. The following phases were performed: Project analysis and planning AuraPortal processes Project monitoring and control Project completion PROJECT ANALYSIS AND PLANNING. During this phase, an analysis was carried out of the aim and focus of posterior work to be done. An initial workforce was formed which was primarily made up of the management team and assigned one person to be responsible for the project who would coordinate and carry out posterior work. The corresponding objectives, strategies and goals to achieve were also established. This phase concluded with a work plan which was approved by the management.

5 INSTALLATION AND CONFIGURATION OF AURAPORTAL. DEFINITION OF PARAMETERS AND IMPLEMENTATION OF THE INTRANET. Once installed and a) Announcements and bulletin board b) Internal communication by means of tasks c) Resource management by means of agendas d) Documents, tree and classes AuraPortal. From then on EQMED carried out the monitoring and control of the implementation in view of subsequent attendance. MODELING, CONFIGURATION AND IMPLEMENTATION OF PRIORITY PROCESSES. As soon as the pharmacy had begun using the application and the users were familiarized with it, the development of For the greatest impact on Farmacia Luis Corbí s strategic objectives of growth and immediacy, the initial processes were: Management of Orders/Deliveries Management of Marketing Campaigns PROJECT MONITORING AND CONTROL. Throughout the duration of the project, meetings focused on time frames, and to avoid compromising resources by developing components deemed as unnecessary for the success of the projects objectives. PROJECT COMPLETION. including an evaluation of the satisfaction of interested parties, and with a considerable portfolio of improvement proposals, ideas and new processes to implement with AuraPortal.

6 SUMMARY OF THE FUNCTIONALITY AND PROCESSES IMPLEMENTED: Annual leave and Vacation Calendar. Log of Calls and Messages for Management. A log to record all calls and messages received for Management. All users can record information. Once saved, the system automatically sends an informing management of the call or message. Representative/Visitor Calendar. Appointment reservation for representatives and visitors. All users can record information. Once saved, the system automatically sends an informing the Calendar for Chiropodists, Dietitians, etc. Customer reservations for chiropodists, dietitians, etc. Professionals can consult their respective calendars before each visit. Laboratory Planning Calendar. A calendar for planning laboratory tasks. There is only one administrator. Storefront Display Calendar. promoting the proposed marketing campaigns. Quality Committee Calendar. Control of quality management tasks, probe temperature readings, Bulletin Boards on Main Page. An AuraPortal entry page allows the publication of information related to the pharmacy s monthly promotions. training, reports, commerce, laboratory, procedures and instructions with access control and alerts. Project Management. mail, etc.) relative to any project, be it investment, commercial, innovation, etc.

7 Process (BPM) Order Management. This allows pharmacy employees to register customer prescription requests. Once registered by any user at the counter or in the laboratory, the employee responsible receives details of the order in their Control Panel. The system calculates and provides real time information and reports on the following: The manufacture time of Pharmaceutical Compounds Case Study: Farmacia Luis Corbí that their order is ready for collection. Marketing Campaigns. pharmacy s promotions for the current month. The system calculates the sales of each user for each action. This process allows users to consult the results in real time. Customer Complaints. This allows any pharmacy worker to register an incident. The details are automatically passed on to the person responsible in order for them to deal with the incident. In turn, they can initiate processes for the Management of Customer SMS Alert. A system which allows automatically. All communication is automatically logged in the system. Management of Orders for Medication Administered by Injection. This allows monitor the status of orders for drugs administered by injection. Management of Non-Compliance. This automatically registers monitors and controls non-compliance. Execution of Improvement Strategies. A process allowing the creation of a set of actions aimed at correcting an incident or an act of non-compliance, or setting in motion an improvement strategy or attaining a particular objective. The system allows the automated control and monitoring of planned actions. Monthly Summary of Pharmaceutical Compounds. Informs the management of the laboratory s workload in real time. , etc., calculating the percentages) The number of monthly and daily orders The type of formulation per type of customer Non-compliance, complaints and improvement strategies with results and times The cost of non-compliance and complaints Environment surveillance. responsibilities for technological and environmental surveillance, the system allows all information deemed as valuable to the pharmacy or laboratory to be automatically recorded, evaluated and archived. Innovation Suggestions. This allows any pharmacy or laboratory worker to register an innovative idea. This in turn initiates an automatic process of information and evaluation which registers the idea.

8 THE RESULTS Thanks to the professionalism of EQMED s consultants and their knowledge of both the pharmaceutical industry and the AuraPortal BPM tool, it has been possible to offer Farmacia Luis Corbí personalized solutions to specific problems, in a time frame and cost that would be impossible for any other BPM tool in the market. To summarize, the AuraPortal BPM project has been a great success in both aspects: Implementation success: Visible results within two weeks of the start of the project Prioritized and tiered implementation Rapid implementation of management policies and guidelines Delivery time from the laboratory has been reduced by 30% Reduction in human errors Reduction of unproductive time (acquiring reports, indicators, calls, consultations, etc.) Rapid return on investment Workforce assimilation of the next generation technology (based on Web envirinment, BPM, Intranet, Document Management, etc.), which is a source of competitive advantage and allows the implementation of any change in strategy, the automation of any process and the resolution of any future communication or internal management problem. Business Process Automation (BPMS) Intelligent Analytics Mobility Cloud Social USA Florida info-us@auraportal.com Middle East Dubai info@auraportalgulf.com Eastern Europe Bucharest, Romania info-cee@auraportal.com Costa Rica San Jose info-cr@auraportal.com United Kingdom London +44 (0) info@auraportal.co.uk Mexico DF. Mexico City info-mx@auraportal.com Brazil Belo Horizonte info-br@auraportal.com Ecuador Quito info-ec@auraportal.com Spain Valencia info-es@auraportal.com Andean Region Bogota, Colombia info-ra@auraportal.com Chile Santiago de Chile info-cl@auraportal.com Peru Lima info-pe@auraportal.com