Network Management For Today s Network

Transcription

1 Network Management For Today s Network Presented by: Brian M. Jacobs Senior Product Manager, Ipswitch (Network Management Division) Robbie Honerkamp Director of Engineering Operations, LodgeNet

2 Agenda Introduction Challenges of IT Management Building a Layered Management Strategy LodgeNet Case Study Implementation Details Top Monitoring Initiatives Actualized Success Return on Investment Closing & Q&A

3 About Ipswitch Develop easy to use software for: Network Management Secure File Transfer Messaging & Collaboration 100 Million users in over 60 countries Private U.S. company Founded in 1991 by Roger Greene Profitable since employees worldwide One of a few, non-vc funded software companies Giving back through icare@ipswitch Over $2.5M donated to children s charities 3

4 About WhatsUp Gold Complete network monitoring & IT management solution Over 100,000 Networks Monitored 10 million + devices monitored worldwide Strategic development & technology partnerships: Cisco Solution Developer (Cisco Developer Network) Member of Cisco s Smart Business Architecture program

5 About LodgeNet Founded in 1980, Public Company (LNET) Acquired two Broadband companies in 2007 World s largest provider of media & connectivity services to the hospitality & healthcare sectors Serves 1.6 million+ hotel rooms Operates in USA, Canada, Mexico License arrangements in 15+ countries internationally Over 1,000 team members worldwide

6 About the Speakers Robbie Honerkamp Director of Engineering Operations Brian M. Jacobs Senior Product Manager

7 IT Management: Changing Complexity Just a Few Years Ago Network availability focus Individual tools identified outages Device whack-a-mole (component replacement) Low MTTR Stove-piped systems Today IT management includes apps & complex systems Responsibilities change (increase) frequently Monitoring includes performance, trending, & forecasting Users typically identify application degradation Causes are often obfuscated by multiple systems MTTR is high

8 IT Management: Changing Complexity Just a Few Years Ago Network availability focus Individual tools identified outages Device whack-a-mole (component replacement) Low MTTR Stove-piped systems Today IT management includes apps & complex systems Monitoring includes performance, trending, & forecasting Users typically identify application degradation Causes are often obfuscated by multiple systems MTTR is high Responsibilities change (increase) frequently The tools you use to manage IT must evolve with technology

9 The Network Management Silos Most organizations have IT management silos Vendor specific solutions (expensive!) Limited information sharing/correlation Vastly different user experiences Full of knobs, buttons, switches, options Challenge: Synergize data from multiple management applications to simplify IT administration

10 The Network Management Umbrella Device / Asset Discovery Device Monitoring Configuration Management IP Address Management Network Traffic Analysis Network Management Voice & Video Virtualization Management Log Management Application Monitoring User Experience Monitoring Challenge: Finding an affordable solution that can do all of these things AND is easy to configure and use

11 The OSI Model Application Presentation Session Transport Network Data Link Physical

12 The WhatsUp Gold Model Experience Applications Systems & Logs Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

13 The WhatsUp Gold Model Experience Applications Systems Device Monitoring (Physical) Basis of network monitoring Most common monitoring technique Active tests & performance samples Trend data points over time Traffic Analysis Network Addressing Network Topology Devices & Assets

14 The WhatsUp Gold Model Experience Applications Discovery & Topology (Data Link) Fully identify all network & system assets Discover network topology Analyze network / device dependencies Systems Traffic Analysis Network Addressing Network Discovery &Topology Devices & Assets

15 The WhatsUp Gold Model Experience Applications Systems & Logs IP Address Management (Network) Track IP allocations & dynamic systems across the network Identify impending IP address exhaustion Ensure logical subnetting schema & route summarization Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

16 The WhatsUp Gold Model Experience Applications Configuration Management Archive device configurations Inspect configurations for policy compliance Mass update of device configurations Systems & Logs Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

17 The WhatsUp Gold Model Experience Applications Systems & Logs Traffic Analytics (Transport) Track & detail network consumption Identify worms, virii, & hack attempts (heuristics) Reveal bandwidth abusers Find misconfigured / misbehaving systems Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

18 The WhatsUp Gold Model Experience Applications Systems & Logs Virtualization Management (Session) Discover, inventory, & visualize virtual infrastructure Monitor & analyze virtual-specific metrics (disk IO, memory balloon, etc.) Correlate virtual events with NMS data Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

19 The WhatsUp Gold Model Experience Applications Systems & Logs Log Management Collect device, system, & application logs Automatic & on-demand log analysis Event summarization, indexing, & searching Archive logs to ensure regulatory compliance Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

20 The WhatsUp Gold Model Experience Applications Systems & Logs Application Management (Application) Monitor internal application performance Correlate application performance information with NMS data Map & track application dependencies to systems & networks, and other apps Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

21 The WhatsUp Gold Model Experience Applications Systems & Logs User Experience (Presentation) Simulate user interaction to measure application performance Source tests using different locations & browser variants Identify underperforming applications & elements Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

22 The WhatsUp Gold Model Experience Applications Systems & Logs Traffic Analysis Addressing & Configuration Network Discovery & Topology Devices & Assets

23 Case Study

24 LodgeNet Implementation Purchased WhatsUp Gold in 2008 Production: 25,500 devices licensed Lab: 5,000 devices licensed World s largest WhatsUp Gold installation 2 database servers, 1 VM host 20,773 devices monitored 10% gateway servers 30% network switching & routing 60% wireless infrastructure devices 64,027 individual up/down failure points (5 minute resolution) 230,644 monitored network interfaces (5 minute samples) Plugins: WhatsConnected, FlowMonitor

25 LodgeNet: Top Monitoring Initiatives Better visibility into customer network performance Proactive detection of problems (fix it before they know) Identify equipment types with low / high MTTR Documentation of customer premise networks Network implementation verification (meets with spec) Detect & log unexpected network topology changes Provide customer insight into network status & performance

26 LodgeNet: Actualized Success Complete network & asset documentation Visual snapshot of as-installed network Comprehensive database of assets, serial numbers, etc. Scheduled & on-demand discoveries keep info accurate Immediate network design validation Ensure installations follow engineering schematics Validate before installers leave property Ongoing network topology scanning Detect topology changes Historical archive of previous (designed) topology Billing accountability (customer tried to help )

27 LodgeNet: Actualized Success Proactive response to device/network failures Reversed reactive trend (called customers to advise of failures) Network visualization for immediate failure scope assessment Historical views of systems & network performance Understand traffic patterns for better bandwidth allocation Alert on under-performing components Identify best & worst performing equipment (vendors & models) Wireless infrastructure visibility Complete record of wireless client associations Performance metrics identify AP congestion & oversubscription Wireless network visualization to understand network usage

28 LodgeNet: Actualized Success Enterprise systems integration Oracle/Clarify provisioning & customer Management systems NOC / internal ticketing systems Asset tracking system Engineering schematics archive Customer portal integration Customer network map Visual verification of device status Bandwidth graphs Identify spikes that could result in high bills (burstable circuits) Detect bandwidth exhaustion Reporting to ensure LodgeNet SLA compliance

29 LodgeNet: Real Return on Investment Reduced call center volume Lower manpower costs Informed selection of reliable equipment Increased systems uptime, lower service costs Proactive resolution of downtime events (lower MTTR) Higher customer & guest satisfaction Immediate design verification Fewer re-visits due to installation errors, lower contractor costs Better compliance Ability to comply with DoJ/LEO investigations Improved communication Central location for definitive system status Visibility for staff & customers

30 Award Winning Solutions WhatsUp Gold WhatsUp Log Management Network Management Product of the Year Global Excellence Award in Compliance Business Software Product of the Year Bench Tested Product of the Year Made in the U.S.A. Creative Excellence Award Worksta(on - or- Best Security Incident & Event Management Solution

31 WhatsUp Gold Customers

32 Is WhatsUp Gold For Your Organization? Yes! Give Us a Try With a FREE 30 Day Evalua(on IT Management Made Simple

33 Thank You! Robbie Honerkamp Director of Engineering Operations Brian M. Jacobs Senior Product Manager