ENGAGE YOUR CUSTOMERS TO PREVENT FRAUD! ACH & Wire Fraud Prevention

Transcription

1 ENGAGE YOUR CUSTOMERS TO PREVENT FRAUD! ACH & Wire Fraud Prevention

2 Generate Revenue Through Fraud Prevention Our products transfer fraud monitoring to the customer Your customers are alerted to ACH & Wire transactions Positive experience for customers

3 A Single Interface With Multiple Modules To Choose From PRO-TECH Incoming ACH transactions C.O.P.S. Credit Origination Positive Pay BIO-WIRE Eliminate wire call-back verification More in the works

4 Customers have a Comfortable and Intuitive Interface Customers have an easy to view Dashboard Customers can view transactions and make pay/no-pay decisions with the click of a button Complex ACH return rules are applied behind the scenes

5 Financial Institution Experience Manage clients Manage rate cards Manage transactions as a backup

6 Financial Institutions - Manage Clients Setup clients Assign billing Assign services Add a primary contact We offer SSO (Single Sign On) for the majority of online banking systems

7 Financial Institutions - Manage Rate Cards Each module (PRO-TECH, C.O.P.S. & BIO-WIRE) offers multiple customizable fees to charge the customer Automated billing may either be based on service codes or hard charged to customers through an ACH file sent each month Rate cards can be assigned on a client level

8 Customer Experience Dashboard When the customer receives an alert they log into the system where they are presented with an easy to view and use dashboard Financial institutions can have customized messages in the banner section

9 Customer Experience Dashboard Total amounts Pending amounts Approved list exception Cut off times

10 Customer Experience PRO-TECH Customers are alerted Debit transaction ( or text) received for Log into the portal General Fund Change status of transactions xxxx9156 for $1, from The Customers can add Cable to Company. the approve list on the fly WSUD presented based Login to PRO- on SEC codes TECH to review. The financial institution portal allows the FI to decision transactions on behalf of the customer

11 Customer Experience C.O.P.S. An alert is sent EXCEPTION ACH Batch ID # Clients can view status of originated batches Description: Clients then decision Payroll batches with exceptions Deadline: 2:00 pm Customers can add EST items to their white list on the fly Authorization Code: XXXXXXX

12 Customer Experience BIO-WIRE Customers are enrolled into a hosted IVR system After an alert is received Wire to First the client dials the hosted National Bank for IVR $45,968, to The system verifies account their xxxx9156 voice print based on ~120 data points (a finger print requires has ~70) Once the system confirmation. is unlocked Use the customer can decision Auth Code: the transaction on the recorded line XXXXXXX From the dashboard: View status of originated wires Better customer experience because it eliminates the back and forth of the call back process Enrollment Authorize

13 BIO-Wire Math 500 wires a month = how many days a year?

14 Conclusion Create new revenues Decrease costs for financial institutions Move backroom activities into your customers hands Shift liabilities to customers Our products are flexible and intuitive Comments?