Automated Ticket Validation for the Capitol Corridor Trains

Transcription

1 APTA 2010 Fare Collection Workshop San Diego, California March 30, 2010 Automated Ticket Validation for the Capitol Corridor Trains Presented by: John Wright Project Services Manager, CCJPA

2 What is Capitol Corridor? 170-mile passenger rail service connecting Sierra Foothills, Sacramento, the San Francisco Bay Area and Silicon Valley/San Jose Service Plan Operate 32 trains Mon. Fri. Operate 22 trains Sat., Sun. and Holidays Connecting buses to Reno, South Lake Tahoe, Monterey, Santa Cruz, Santa Barbara Partnership among CCJPA, Caltrans, Amtrak, and Union Pacific

3 What is the CCJPA? Management team overseeing the service Service Levels/Performance Standards Funding Agreements Fare policy Station/Equipment cleanliness Customer Service Partnership among six local transit agencies in the 8- county service area BART provides administrative staff Coordination with other member agency staff 16 Board of Directors: 2 from each of the 8 member counties

4 PLACER (PCTPA) 2 SACRA- MENTO (SAC RT) 2 YOLO (YCTD) 2 SOLANO (STA) 2 CONTRA COSTA (BART) 2 CCJPA BOARD 16 MEMBERS (NO EMPLOYEES) SAN FRANCISCO (BART) 2 ALAMEDA (BART) 2 SANTA CLARA (VTA) 2 SCG MEMBER AGENCY STAFF LOCAL COMMUNITIES STATIONS & PARKING FUNDING TRAIN OPERATIONS BT&H W/CALTRANS RAIL $23MM ANNUAL FUND CONTRACT BART CAPITOL CORRIDOR EXECUTIVE OFFICE ANNUAL OPERATIONS CONTRACT AMTRAK A) CREWS & STATIONS B) MAINT. OF ROLLING STOCK ($35MM) FINANCE OPERATIONS ENGINEERING MECHANICAL MARKETING PLANNING ACCOUNTING RAILROAD OWNER UNION PACIFIC RAILROAD NUMBER OF TRAINS CAPACITY, SPEED, RELIABILITY CONTRACTS FOR ACCESS & TRACK IMPROVEMENTS LIAISON WITH RIDERS BUSINESS GROUPS LEGISLATIVE MONITORING FEDERAL LEGISLATURES AMTRAK FRA

5 Capitol Corridor: Quick Facts Capitol Corridor is: 3 rd busiest Amtrak route Consistently #1 in the nation in Amtrak customer satisfaction Capitol Corridor removes 112,000,000 annual VMTs from the State s Northern California highway system Reduce greenhouse gasses Reduce highway capacity/reduces road maintenance costs Provide joint program with freight rail to facilitate goods movement Success is shared with service partners: CCJPA member agencies, Caltrans, Union Pacific, & Amtrak

6 A Track Record of Performance TEN YEARS OF CCJPA MANAGEMENT CAPITOL CORRIDOR PERFORMANCE SUMMARY Service Level Ridership Revenue Revenue To Cost Ratio FY daily trains 1,694,000 $23.4 million 53% (PRE-CCJPA) FY daily trains 462,000 $6.25 million 30% FY Ten Year Improvement 300% 270% 274% 77% On-time service delivery to riders: varies 86%-90%

7 Use of Technology to Improve Service Performance Maximize operating efficiencies Retain/attract riders and improve revenue Improve safety/security measures Satisfy environmental objectives/goals (AB 32, reduce greenhouse gas emissions) Minimize paperwork (Green Focus)

8 History ATV Project Introduction Upgrade antiquated railroad seat check process Improve credit card processing Meet today s business requirements (speed, automation, efficiencies) Benefits Efficient revenue management Real time manifest/targeted marketing Real time credit card authorization Electronic/digital remittance

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10 ATV Project Schedule Budget: $1.75M/Funding Sources: CalEMA/CalTrans Award and NTP date: March 2008 Start Date: March 2008 Design: March 2008 November 2008 Development: January 2009 July 2009 Testing Start Date: August 2009 Pilot Program: January 2010 Training: April 2010 May 2010 Rollout: June 2010 (est.)

11 Onboard ATV Equipment The MC75 Motorola Handheld Device and the Zebra MZ220 Mobile Printer (Bluetooth enabled) System Integrator/Developer

12 Demo ATV Functions Tariff Book Ticket Validation Known Tickets Unknown Tickets Ticket Sales Cash Transaction Credit Card Transaction Ridership Matrix Passenger Count Information End-of-Trip Reporting

13 Tariff Book Device retrieves Tariff Book from the Remote Server. Conductor views the Tariff Book by selecting Tariff Book from the Home screen or from the dropdown menu. Tariff Book screen shows the off-board and on-board tariff for a given city-pair, as shown in the next figure.

14 Tariff Book

15 Ticket Validation The ATV validates Amtrak issued tickets via the barcode reader Conductors can access the ticket validation screen by tapping the validation menu button on the home screen

16 Ticket Validation

17 Ticket Validation Unknown Tickets Not Recognized by the system

18 Sales Support System supports one-way ticket sales only. Accommodates multiple payment options (cash, credit, and money orders). To begin a ticket sale, the conductor selects the Sales option on the Home screen The multi-step ticket sale process is quick and user friendly: I. Select origin and destination II. Verify passenger ID III. Determine fare IV. Process payment V. Print documents

19 Cash Sales Cash Transaction ATV accepts three methods of payment: cash, credit card and other. Transaction can be voided anytime during the ticket purchase process.

20 Cash Sales The following documents are printed after completion of the transaction: Sales Receipts Ticket Seat Check

21 Credit Card Transaction Credit Card Sales When a credit card is chosen for payment the ATV will display the following screen.

22 Credit Card Sales (con t) The following documents are printed after completion of the transaction: Sales Receipt Ticket Seat Check

23 End-of-Trip Report Transaction reconciliation is performed through the End-of-Trip Report feature

24 Challenges So Far Partner Agency Requirements Each partner has different needs Synchronizing timelines Learning Curve Leading/Bleeding edge First of its kind in the US railroad industry Paradigm shift in passenger rail management

25 Eye to the Future Possible Expansion to other CA Intercity Rail Services San Joaquins Pacific Surfliners Potential Future Applications Real Time Delay Notifications Instant Messaging Real Time Safety and Security Monitoring Multiple Uses - Radio and Phone

26 Conclusion Technology can improve service performance Maintain focus on a quality product Don t let schedule overtake project objectives Implement Green Technology Take successful service into 21 st Century THANK YOU!!