Agile Working: A new way to serve citizens. A transformational programme that gets the most from property, people as well as technology.

Transcription

1 Agile Working: A new way to serve citizens A transformational programme that gets the most from property, people as well as technology.

2 Agile Working A new way to serve citizens Extreme budget cuts are forcing government agencies to consider total transformation of their physical, human, and technological infrastructures. Our Agile Working solution is a transformational remote working programme that consolidates your property estate and technology infrastructure, and enhances working practices and processes to serve citizens better. Read on to find out how. More than just remote working We took a bird s eye view of the economic situation facing government agencies when we developed Agile Working. That s why this solution goes way beyond addressing only the technology needs of remote working; it also solves important practical issues of having a distributed workforce, helping you consolidate property and address the cultural impact on your organisation.

3 Challenges facing the public sector Our current economic reality The global recession and 2008 economic crash created massive public debt and an unsustainable economic dilemma. In the public sector the implications for many government employees are gradually being fully understood. To reduce costs, be more efficient and improve service levels is nothing new. But what are the options when politicians, senior officers and management are faced with potential budget cuts of 40 per cent? Instead of incremental efficiency improvements, enforced cuts of this magnitude will require large-scale transformation. And as recently as 2007, a comprehensive spending review in the UK recommended significant moves to reduce the amount of commercial property it occupies. Government property in the UK is estimated to have a value of 280bn with associated annual running costs of 20.5bn per year. 1 Weighing the options people, property and technology With the potential to minimise redundancies and transform work processes, property consolidation would seem like an obvious, although somewhat daunting solution. But the question is: How can an opportunity to consolidate property and potentially reinvest the huge levels of capital be realised? And how can this be done in a way that minimises the cultural impact on the workforce? Technology alone cannot provide all the answers but it can play a part. Value of Public Sector Property Assets. Estimated Value 280bn Fig. 1 Property is the second largest area of cost for public bodies, after staff. It represents 8% of all government spending Healthcare 12% Local Government 18% Central & Regional Government 13% Justice 7% Defence 6% Education 44% People Property Technology 1. ICT in UK Local Government to 2013, Kable December Fig. 1: Source: Public Sector. Property Restructuring, Kable, June 2009

4 A holistic approach to efficient remote working Property consolidation Consolidating property assets is a key part of reducing government spending. Agile Working provides opportunities to use buildings more effectively by sharing common services and allowing more workers to work from home. This includes transforming IT estate with centralised data centres and support teams, and smaller, more energy efficient servers that produce less heat. Cultural impact and change management Because the office is no longer the same place every day, the team dynamic and social aspects of the workplace need to adapt to ensure cohesion and productivity. We work with a number of Agile Working and management consultancies to ensure that the managerial, process, health & safety, social and all other aspects of organisational change are managed to ensure operational best practice and a smooth transition for workers affected by the new programme.

5 Technology implications for a distributed workforce Taking a consultative approach, we determine together with you the best IT solution for your organisation. We then manage the many linkages and interdependencies that are required to deliver a seamless, secure and tightly integrated technology platform that can support a growing community of agile workers. Based on virtualization, most solutions start with addressing criticalapplication management, followed by your IT infrastructure, and flexible computing a suite of products and services that enables IT to centralise control of all end user data and images (their digital identity ) while still enabling end user flexibility to work from anywhere and on any device. Agile working is more than laptops alone. Virtualization and application consolidation benefit from the performance of the latest Intel Xeon processors, desktop solutions can take advantage of VPro technology which helps manageability and lower total cost of ownership and Intel s Core processors give remote and field based users the power to work on the move and seamlessly connect back to government infrastructure.

6 Getting started Careful, collaborative planning Agile Working is based on top down driven strategies to drive operational efficiencies and make better use of employee time to improve productivity and enhance citizen services. That s why it requires careful planning and the input of many departments within an organisation. This ensures that the process, technology, and social and cultural aspects all work together to deliver efficiencies and success, without jeopardising the day-to-day running of the organisation. Our consultative approach We take a consultative approach led by Dell Services that can be implemented through three phases for smooth and speedy delivery against strategic and tactical goals.

7 Phase 1: Discovery We start with a zero cost, no obligation workshop where we work together with key partners and organisation individuals to define the current status and identify specific hurdles. The output is a documented proposal and statement of work that determines the work streams of the project that would then be coordinated through the Governance Board. Phase 2: Validation In this phase the information gathered from the user base and key stakeholders is validated through interviews with the IT department. This team is in the unique position to help identify the points in the existing IT estate that will be impacted by the Agile Working programme. These findings are then reviewed against best practice to produce Impacts and Recommendations. Phase 3: Recommendations Detailed findings are documented and summarised across the three major work streams (property consolidation, cultural impact and change management and a distributed workforce). This roadmap of recommendations is then communicated through a report and executive presentation to project sponsors and senior stakeholders. Once approved, development can begin, with stakeholders confident that all requirements have been captured. On-site assessment methodology Discovery Phase Project Launch Data Collection Review & Catalog Data Validation Phase Findings Phase The on-site assessment is estimated as a four- to eightweek engagement depending on size, complexity, and diversity of geographic locations. Interview Process Compile Data & Document Analyse & Validation Build Out Deliverables Present Findings Workshop Week 1 Week 2 Week 3 Week 4 Week 5 Week 6

8 Embrace the future with Agile Working Call your Dell representative to get started today