Government Performance Management

Transcription

1 Government Performance Management Set Goals, Drive Accountability and Improve Outcomes David Morton Innovation Center

2 The Challenge 95% of company s employees are unaware of, or do not understand, its strategy" Kaplan & Norton "Less than 10% of strategies effectively formulated are effectively executed." "In the majority of cases-we estimate 70% - the real problem isn't bad strategy... It's bad execution." FORTUNE

3 Agenda Trends in Government Performance Management The Cognos PM Solution Innovation Center

4 Governments and departments are focusing on IMPROVING their PERFORMANCE

5 Global Trends In Government Results-driven government Transparency Accountability Compliance Budgeting against shifting priorities Epidemic Warming Economic Competitive

6 Solution - Performance-based Decision Making Alignment Align to strategy Monitor Scorecarding and dashboarding Visibility Pervasive Information Access Responsiveness Proactive High-frequency

7 Agenda Government Performance Management The Cognos PM Solution Innovation Center

8 General Performance Management Detect Diagnose Treat Convalesce and prevention steps Assess Report card Behind on some subjects Extra coaching on bad subjects Review results Meeting Strategic Objectives? Measure and Detect Take corrective action Review and monitor

9 Performance Management Challenge for Pervasive information access Senior Management and External Stakeholders (Regulators, Group Management..) Call Centres Finance Policy Development IT Program Areas Procurement Human Resources Operations Call Centre HR Credit Risk Management Programs Census GL, AP, AR ERP CRM Commission Marketing Other Core Systems Supply Chain Management Spreadsheets OPERATIONAL & TRANSACTIONAL SYSTEMS Funding Payroll Systems Asset Liability Management

10 The Challenge 63% of the companies do not have access to timely and reliable information to make decisions 66% of senior executives believe they do not take good advantage of IT for performance management Source: CFO Research, February Senior Finance Executives across NA

11 Cognos Performance Management platform Single Platform for Decision Making

12 Higher Performance Starts with Informed Decision Making Performance Information Decision Making Empower Decision-makers with the right info in context Enable collaboration Integrate Info, making Strategies executable... operationally

13 Performance Management Framework

14 Performance Management Accountability Social Outcomes PERFORMANCE Expense Management Long Term Asset Management

15 Performance Management Capabilities Accountability How are we doing? Social Outcomes PERFORMANCE Expense Management Long Term Asset Management

16 Performance Management Capabilities Accountability How are we doing? Why? Social Outcomes PERFORMANCE Expense Management Long Term Asset Management

17 Performance Management Capabilities Accountability How are we doing? Why? What should we be doing? Social Outcomes PERFORMANCE Expense Management Long Term Asset Management

18 The Performance Management Journey Customer Phases Departmental BI Applications Enterprise BI Capabilities Independent Planning Coordinated Decision Making What Do Companies Need To Support their Performance Management Journey?

19 Cognos Key Focus Areas COGNOS Focus User Empowerment Coordinated Decision Making Strategy Execution

20 Samples of Cognos PM

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22 Search User Empowerment MS Office Integration

23 Cognos Government Customers Sample

24 Agenda Government Performance Management The Cognos PM Solution Innovation Center

25 Drive Best Practices RESEARCH, CASE STUDIES, ARTICLES David Axson President, The Sonax Group Jeremy Hope, BBRT ASSETS, RESOURCES, EVENTS Innovation Roundtables Member Communities Best Practices Performance Blueprints Bryan Hall The Hackett Group Steve Lukens Global Leader, Financial Management, IBM MEMBERS AND PEER NETWORK / COMMUNITY

26 Life Sciences Retail Store Operations (P&L) Planning Store Development Financial Services Functional Energy Upstream Planning for Oil and Gas Sample Optimization Strategic Promotion Branch Performance Clinical Trials and Marketing Planning Retail Banking Customer Manufacturing Sales Quota Allocation Integrated Financial Merchandise Statements Planning Capital Expenditure Planning Financial Mgmt & Control Segment Performance Clinical Trial Enrollment Workforce Resource Management Capital Projects Corporate Banking Customer Trade Promotion Management Risk Analysis Discretionary Capital Expenditures Segment Performance Management & Financial Sales Financial Reporting Planning and Scorecard 8.3 Forecasting Public Sector Sales and Operations Planning (S&OP) Initiative Planning Product Performance Medicaid Analytics Customer/Product Financial Workbench S&OP Executive Review International Financial Reporting Standards Strategic Long-Range Planning for Insurance (imany (IFRS) Partnership) Opportunity Program Led Objective Memorandum Strategic Finance Product Performance for Insurance Product Launch Dashboard Services (POM) Close, Consolidate and Report Led (Palladium partnership) Risk-Adjusted Profitability for Banking (Deloitte Partnership) Subscription Enrollment and Tuition Planning (IBM partnership) Pre-Contract Planning Sales & Analytics Compensation for Higher Planning Education (Accenture partnership) Expense Planning and Control Commercial Demand Planning Allocations Planning Relationship Pricing for Procurement Performance Management (Deloitte partnership) Workforce Planning Commercial Banking Sample Optimization Analytics Municipality Performance Management IT Cost Transparency (TM1 extension to current Blueprint) DoD POM (BearingPoint SAP Application Management (BearingPoint partnership) partnership) S&OP for Life Sciences Call Center Civilian Planning POM (Grant Thornton partnership) Marketing Campaign Planning Position Planning for Higher Education Research Grant Planning for Higher Education

27 Government Resource Center

28 Thank You!