Application Integration (EAI) Market Opportunities, Strategies, and Forecasts, 2002 to Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY

Transcription

1 Application Integration (EAI) Market Opportunities, Strategies, and Forecasts, 2002 to 2007 Application Integration Market Assessment Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts

2 Application Integration Markets, Enterprise Network Automation, Connecting Applications, Rules Engines, Business to Business Exchanges, Segment Analysis, Supply Chain Automation MARKET STRATEGIES FORECASTS TO 2007 CHECK OUT THESE KEY TOPICS INTEGRATION DRIVES INDUSTRY AUTOMATION AI Market Strategies AI Market Positioning AI Market Growth Opportunities End to End Solutions Rules Engines Positioned As Primary Systems AI MARKET FORECASTS WORLDWIDE MARKET SHARES MARKET TRENDS RULE ENGINES SWITCHES, ROUTERS, ADAPTERS, ROUTING ENGINES

3 TRANSFORMATION ENGINES, PUBLISH SUBSCRIBE Integration Broker Markets Shares EAI Market Shares BUSINESS PROCESS MANAGEMENT OPPORTUNITY ABOUNDS WinterGreen Research, Inc. Lexington, Massachusetts Application Integration Market Opportunities, Strategies, and Forecasts, 2002 to 2007 Competitive pressures, macroeconomic volatility, corporate mergers, acquisitions, the Internet, shortened product development times, shortened production cycles, shifting supplier relationships, and diverse customer demands are forcing companies to adapt to changing market conditions. Markets in every industry need application integration solutions that are reliable, secure, centrally managed, and scalable to a very large number of disparate users. The business and economic environment presents companies with challenges that con only be met by real time exchange of transaction information. Application Integration supports implementation of aggressive e-business initiatives. Business transactions and relationships are conducted electronically over networks. Networks need to support messages that hold transactions. The e-business initiatives need application integration to operate more efficiently and communicate better with suppliers, customers and partners. Companies have made significant investments in a range of custom and packaged software applications such as enterprise resource planning, or ERP, supply chain management, or SCM, customer relationship management, or CRM, decision support, and e- Commerce technologies. The application integration software license market grew 10% in 2001 to reach $1.265 billion, up from $1.1 billion in IBM is the market leader followed by Tibco. Markets are expected to grow 25% in 2001 reaching $1.6 billion. By 2007 application integration software license revenue is expected to be $5.9 billion reflecting the need to use integration to conduct commerce over networks.

4 Companies Profiled Market Leaders International Business Machines (IBM) Tibco Software / Talarian webmethods SeeBeyond Vitria Technology GE Global exchange Services (GXS) Sybase / New Era of Networks BEA Mercator Sun / iplanet Other Market Participants Microsoft Fujitsu Hewlett Packard IONA Bowstreet Borland Cape Clear Casablanca Celcorp Covast Cysive Envoy Technologies Esicon Fiorano Gresham Computing Hummingbird Information Builders / iway Software ItemField Level 8

5 M2 Systems Optio Oracle Peregrine / Extricity Progress Software / Sonic Software RosettaNet Sagent SAP SilverStream Sopra / Viewlocity Software AG SunGard / Mint TTM WebEx Communications Application Integration (EAI) Market Strategies and Forecasts, REPORT METHODOLOGY THIS IS THE HUNDRED AND THIRTIETH REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, AND TELEPHONE EQUIPMENT. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT.

6 YOU MUST HAVE THIS STUDY Application Integration (EAI) Market Opportunities, Strategies, and Forecasts, 2002 to 2007 Table of Contents APPLICATION INTEGRATION EXECUTIVE SUMMARY Summary Forecasts Application Integration APPLICATION INTEGRATION EXECUTIVE SUMMARY...ES-1 Application Integration Market Trends ES-1 Application Integration Broker Markets Shares ES-3 (AI) Integration Broker Market Forecasts ES-4 Homegrown Integration Systems ES-6 Application Integration Retrieval of Information From Disparate Places ES-6 Difference Between An Application Server and Application Integration ES-7 Difference Between Business Process Management (BPM) and Workflow ES-7 APPLICATION INTEGRATION MARKET DESCRIPTION 1. APPLICATION INTEGRATION SOLUTIONS Creating Advanced E-Business Infrastructure Application Integration Technical Advantages Application Integration Business-Oriented Advantages Reducing Costs Addressing A Complex Marketplace Better Customer Service Application Integration Market Drivers Internet As A Sales Channel Impact Of XML Internet Commerce Complexity Of Integrating Internal And External Systems Choice Of Systems - Site Visits Service-Oriented Architectures Automating Business Processes Change In Integration Markets Rapid, Reliable, Scalable Integration Solutions Linking Internal Operations Automated Solutions Requirements 1-23

7 1.13 Routing And Communication Message Brokers Transformation Solutions Broker Agent Architecture Multicasting Web-Based Applications Record-Keeping Inside Applications Uses Of Application Integration Comprehensive Storage Solutions 1-37 APPLICATION INTEGRATION MARKET FORECASTS 2. AI MARKET FORECASTS Application Integration Market Trends Enterprise Application Integration (AI) For Back End Systems Enterprise Application Integration (AI) For Front End Systems Customer Service Partner Business Drivers Business Process Integration Integration Of Business Processes Impact Of Mergers And Acquisitions Expand Strategic Partnerships Electronic Commerce Role Of Mission Critical AI Market Driving Forces Message Broker Market Description Application Integration Challenges Business Benefits Application Integration Market Shares (AI) Integration Broker Market Vendor Growth Vendors With A Broad Suite Of Products Total Segments By Vendor IBM Tibco (AI) Integration Broker Market Forecasts AI Integration Broker Segment Market Analysis Routing and Rules Brokers AI Rules Engine Message Broker Market Forecasts Adapter Brokers Adapter Broker Engine Market Forecasts Business Analyst Message Broker Market Business Process Management Market Forecasts Distributed Processing Publish Subscribe Integration Broker Market Shares Distributed Processing Publish Subscribe Integration Broker Market Forecasts Transformation Broker Markets Shares Transformation Broker Market Forecasts Process Workflow Market Shares Process Workflow Market Forecasts E-Business B to B 2-76

8 Global Exchange Services AI Regional Analysis Direction Of EAI Markets Major Participants Going Forward 2-85 APPLICATION INTEGRATION PRODUCTS 3. APPLICATION INTEGRATION PRODUCTS Rules Engines and Brokers IBM WebSphere MQ Integrator MQ Integrator IBM Infrastructure For Real-Time Network Business Need MQ Integrator Platforms Tibco Software Tibco Suite Of Message Brokers TIB Products Tibco Active Enterprise Tibco Active Exchange WebMethods B2Bi Solution Suite WebMethods Security Initiatives WebMethods Open Security Standards Initiative SeeBeyond SeeBeyond E-business Integration Suite Sybase / New Era Of Networks Sybase E-Business Enabling Software Sybase / New Era Of Networks Product Suite iplanet BEA BEA Web Services Architecture Adpaters IBM WebSphere Adapters IBM WebSphere MQ Adapter Builder IBM Adapter Packages Tibco Extensibility Tibco XML Support For Databases Tibco XML Canon/Developer Sybase / New Era Of Networks Adapters Sybase / New Era Of Networks E-Commerce Solutions Sybase / New Era Of Networks Healthcare Sybase / New Era Of Networks Adapters XML Web Methods WebMethods XML Standards Business Process Management (BPM) Business Process Management Layer Above Message Broker Business Process Management For Financial Services Business Process Management For The HealthCare Industry 3-60

9 3.4.4 Business Process Management For The Utility Industry IBM WebSphere MQ Integrator Business Process Management Vitria Business Process Management Vitria BusinessWare Collaborative Applications Vitria Collaborative Information Models Tibco Software BPM Tibco Real-Time Trade Management Solution iplanet Business Process Automation Sybase / New Era Of Networks Business Process Manager Sybase BPI Suite Supply Chain Transformation GE Global Exchange GE Global Exchange Intelligent Supply Chain GE GXS Sourcing GE GXS Services Mercator Publish/Subscribe Tibco Tibco / Talarian Multicast Technology IBM WebSphere MQ Integrator Publish/Subscribe IBM WebSphere MQ Mission Critical Messaging Workflow IBM WebSphere MQ Workflow Tibco InConcert Web Services IBM WebServices Sybase Web Services Vitria Rosettanet Web Services BEA WebLogic BEA's Web Services Architecture Mobile and Remote Integration Real Time Data Acquisition IBM WebSphere MQ Everyplace Evolving Systems Evolving Systems Wireless Services Integration Platforms Different Approaches To The AI Market APPLICATION INTEGRATION TECHNOLOGY 4. APPLICATION INTEGRATION TECHNOLOGY Enterprise Integration Analysis EAI Business Benefits Events Event Transmission Business Process Automation Advanced E-Business Infrastructure Application Integration Technical Advantages Integration System Architecture Open Systems Xml standards 4-14

10 4.7.1 XML XML Meets The Integration Challenge Java AI Vendor Commitment To Java Advantages Of Java In Context Of Application Integration Web Services Soap Apache Soap Load Balancer With SSL Support Points Of Failure Soap Limitations WSDL WSDL Service Descriptions UDDI Registry UDDI Test Registries UDDI Distributed Web Service Discovery UDDI Consortium WS-Inspection Document Extensibility XSLT OASIS ebxml ebxml And Open Applications Group OAGIS Standards EBXML Standard IP Management wap Business Focus Of AI Software The Business Imperative Customer Needs Cry Out For Solutions AI Applications To The Rescue Application Integration Functionality Role Of Messaging Role Of Routing Role Of Transformation Engines Role Of Point Solutions Role Of Distributed Computing Brokers And Publish/Subscribe Competitive Advantage Role Of Objects Role Of AI For Storage Area Networks Change Drives AI Markets Business Process Management Services Business Process Management End-To-End Solutions Intelligent Infrastructures Role Of Switching Business Event Integration Role Of SANs Uses And Benefits Of AI Applications The Event Driven Enterprise The Business Payoff Enterprise Process Executive Automation Of Installation Mission Critical Messaging As A Base For

11 Application Integration IBM WebSphere MQ 4-68 APPLICATION INTEGRATION COMPANY PROFILES 5. APPLICATION INTEGRATION COMPANY PROFILES BEA 5-1 BEA WebLogic E-Business Platform BEA Web Services BEA Core Business BEA WebLogic Portal BEA Customer Base BEA Systems and Novell BEA Product Development BEA Revenue Borland Bowstreet Cape Clear CapeConnect Features Casablanca Celcorp Covast Cysive Envoy Technologies Envoy Installed Base Level 8 System Sold Geneva Messaging to Envoy Technologies Esicon Fiorano Fiorano Tifosi Message Content Routing Solution GE Global exchange Services (GXS) GXS Integration Solutions GE Interchange Solutions Gresham Computing Hewlett Packard Hummingbird International Business Machines (IBM) IBM Revenue IBM Fourth-Quarter and Total Year 2001 Revenue Websphere MQ Product Family IBM Middleware IBM Middleware Products IBM / Nortel Information Builders / iway Software iway Software iway Software OEM Agreement With Ascential Software iway Adapters Synchronize With Microsoft Web Services XML Transformation Server (XTS) Enterprise Integration Broker (EIB) iway Intelligent Adapter Suite iway's Suite Of Intelligent Adapters 5-46

12 5.18 IONA IONA Revenue IONA Partnership Agreements IONA Customers IONA Products IONA Acquires Integration from Software AG ItemField Level Level 8 to Focus on Cicero Geneva Business Process Automator France Telecom Deploys Level 8 Software Level 8 Customers Level 8 Systems Revenue Mercator Software Mercator Strategy Mercator Revenue Mercator Strategic Alliances Microsoft Microsoft.Net Microsoft BizTalk Server M2 Systems M2 Systems Approach Optio Optio / Muscato / Translink Optio Software Customer Base Optio / JP Mobile Alliance Oracle Peregrine Peregrine / Extricity Peregrine Systems Advanced Business Integration Suite Peregrine Systems Revenue Progress Software Sonic Software RosettaNet Sagent Sagent Customers SAP SeeBeyond Technology SeeBeyond Solution SeeBeyond Business Integration Suite SeeBeyond Customers SeeBeyond Alliances with Leading Systems Integrators SeeBeyond Revenue SilverStream Sopra / Viewlocity Sopra / Axway / Viewlocity Software AG XML-Based Integration Technology Software AG / Altio Software AG Revenue Software AG / Red Oak Software Software AG EntireX 5-90

13 5.35 Sun Microsystems / iplanet Sun Application Server Framework Sun Microsystems Java Sun Microsystems / iplanet SunGard / Mint SunGard Integrated IT Solutions SunGard Vision SunGard Strategy Mint FIXML Infinity/Network Trade Model Sybase Sybase Third Quarter Revenue Sybase Customers Sybase Products Tibco Software Tibco Software 2001 Revenue Tibco Strategic Partners Tibco Strategic Alliances Tibco Products Tibco Revenue Hewlett-Packard and Tibco Tibco Acquires Talarian Talarian Talarian SmartSockets Tibco Customers Talarian Software Customers TTM Vitria Technology Vitria RosettaNet Vitria Web Services Vitria Customers Vitria Customers and Partners Viitria Revenue Vitria BusinessWare Product webmethods webmethods Customers and Strategic Partners webmethods Workflow WebEx Communications List of Tables and Figures APPLICATION INTEGRATION EXECUTIVE SUMMARY Table ES-1 Networked Business Systems Integration Figure ES-2 Worldwide Application Integration Market Shares, 2001 Figure ES-3 Summary Worldwide Application Integration Broker ES-2 ES-4 ES-5

14 Market Forecasts, APPLICATION INTEGRATION MARKET DESCRIPTION Table Key Application Integration Market Drivers Table Benefits of Application Integration Table Enterprise Application Integration Benefits Table Integration Advantages Table Aspects of Automating Internal Business Processes Table Response To Change In Markets Table Application Integration Systems Support For Change in Markets Table Application Integration Software Functions Table Application Integration Software Industries Targeted Table Internal Enterprise Application Integration Tasks Table AI User Parameters Table AI Routing Alternatives Table AI Communication Modules Table Message Broker Engines Table Processing Extensions Table Exchange Systems Integration Tasks Table Enterprise Application Integration Functions Table Business Process Integration Functions Table Application Integration Uses Table Comprehensive SAN Solutions APPLICATION INTEGRATION MARKET FORECASTS Table Networked Business Systems Integration Table Business Benefits Of AI Table

15 Enterprise Back End System Advantages From AI Table Enterprise Market Advantages From AI Table Integration Targeted To B2B And Exchanges Table Business Process Integration Advantages Table Enterprise Application Integration (AI) Processes Table E-Business Objectives Table Electronic Commerce Infrastructure Requirements Table AI Functions Enable E-commerce Table AI Support For Internet Commerce And EDI Table AI Market Driving Forces Table Message Broker Market Description Table Key Challenges Of Application Integration Figure Worldwide Application Integration Market Shares, 2001 Table Worldwide Application Integration Market Shares, 2001 Figure Application Integration Vendor Market Growth, 2001 Figure Application Integration Segments, Dollars, 2001 Table Application Integration Segments, Dollars, 2001 Table IBM Application Integration Segments, 2001 Table Tibco Application Integration Segments, 2001 Figure Summary Worldwide Application Integration Broker Market Forecasts, Table Summary Application Integration Broker Market Forecasts, Figure Worldwide Application Integration Segments, Percent, 2001 Figure Worldwide Application Integration Segments, Percent, 2007 Figure Worldwide Routing / Rules Engines Market Shares, 2001 Table Worldwide Routing / Rules Engines Market Shares, 2001

16 Table Worldwide Routing And Rules Engines Market Forecasts, Table Worldwide Routing And Rules Engines Market Forecasts, Figure Worldwide Adapter / Connector / XML Market Shares, 2001 Table Worldwide Adapter / Connector / XML Market Shares, 2001 Figure Worldwide Adapter / Connector / XML Market Forecasts, Table Worldwide Adapter / Connector / XML Market Forecasts, Figure Worldwide Business Process Management Engine Market Shares, 2001 Table Worldwide Business Process Management Engine Market Shares, 2001 Table Worldwide Business Process Management Engine Market Forecasts, Table Worldwide Business Process Management Engine Market Forecasts, Figure Worldwide Integration Publish / Subscribe, Distributed Broker Market Shares, 2001 Table Worldwide Integration Publish / Subscribe, Distributed Broker Market Shares, 2001 Figure Worldwide Integration Publish / Subscribe, Distributed Broker Market Forecasts, Table Worldwide Integration Publish / Subscribe, Distributed Broker Market Forecasts, Figure Worldwide Transformation Engine Market Shares, 2001 Table Worldwide Transformation Engine Market Shares, 2001 Figure Worldwide Transformation Engine Market Forecasts, Table Worldwide Transformation Engine Market Forecasts, Figure Worldwide Process Workflow Engine Market Shares, 2001 Table Worldwide Process Workflow Engine Market Shares, 2001 Figure Worldwide Process Workflow Engine Market Forecasts, Table Worldwide Process Workflow Engine Market Forecasts,

17 Figure Worldwide Internet Transactions Conducted, Table Worldwide Internet Transactions Conducted, Figure AI Regional Market Shares, 2001 Table AI Regional Market Shares, 2001 Table AI Regional Market Shares, 2007 Table AI Regional Market Shares, 2007 Table AI Application Development Market Segments Table Market Shares, Application Integration, EAI, Portal, and System Management, 2001 Table Market Shares, Application Integration, EAI, Portal, and System Management, 2001 APPLICATION INTEGRATION PRODUCT DESCRIPTION Table IBM WebSphere MQ Integrator Functions Table MQ Integrator Software Functions Table IBM Integration Systems Functions Table IBM Integration Systems Architecture Table IBM Strategy For Integrating The Diverse Aspects Of Business Table Selected MQ Integrator Platforms Table MQ Integrator Modules Table IBM Integration Features Table Tibco Product Lines Table Tibco Target Markets Table Tibco Product Positioning Table TIBCO ActiveEnterprise Functions Table TIBCO ActiveExchange Functions Table WebMethods Protocols

18 Table WebMethods Support For Security Standards Table SeeBeyond e*gate Integrator Functions Table SeeBeyond e*gate Integrator Messaging Formats Table Sybase / New Era of Networks Target Markets Table Sybase / New Era of Networks Integration Product suite Table Sybase / New Era of Networks Integration Engine Table IPlanet Tiers Of Functionality Table BEA's Web Services Architecture Table Selected WebSphere Adapters Table Variety of IBM WebSphere Adapters Table Key Features of Tibco XCD Table XML Vocabularies, Grammars, and Component-level Reuse Table Tibco XML Distributed Collaboration Aims Table Sybase / New Era of Networks Adapters Table Health Care Transaction Types Table IBM BPM Product Positioning Table Vitria Business Process Management Functions Table Vitria Family Of Products Table TIBCO Real-Time Customer Service for Utilities Positioning Table Sybase / New Era Of Networks Process Server Table GE GXS Transformation Engine Positioning Table GE Global exchange Services (GXS) Transaction Services Benefits Table Tibco Distributed Message Architecture Table Ibm WebSphere MQ Integrator Publish/Subscribe Service Table Advantages of IBM WebSphere MQ Mission Critical Messaging Table Features of IBM WebSphere MQ Mission Critical Messaging

19 Table IBM WebSphere MQ Mission Critical Messaging Metrics Table IBM WebSphere MQ Workflow Features Table BEA's Web Services Architecture Table IBM WebSphere MQ Everyplace Features Table IBM WebSphere MQ Everyplace Functions Table Benefits of Evolving Systems Solutions Table Evolving Systems Specific Areas Of Expertise Table Integration Platform Functions Table Selected Different Approaches To The AI Market APPLICATION INTEGRATION TECHNOLOGY Table Type Of Event Information Table Event Management Definition Table Integration Services Table Design Concerns For Integration System Architecture Table Soap-Based Web Service Production Environment Testing Table XSLT Transformation Of XML Table Functions Of An IP Addressing Device Table Benefits Of an IP Addressing Device Table Business Focus Of AI Software Table Strategic Goals Of Enterprise Integration Table Advantages Of AI Applications Integration Solutions Table Problems Confronting IT Managers Table Application Integration Engines Table AI Assistance With Optimizing Management Plans Table Mission Critical Messaging As A Base For Integration

20 Software Provides A Base For Application Connectivity Table Mission Critical Messaging Integration Functions APPLICATION INTEGRATION COMPANY PROFILES Table BEA Core Business Table Base Mission Critical Messaging Functions Table IBM Middleware Solutions Table Selected Tibco Customers Table Selected Vitria Customers Table Vitria E-business Infrastructure Software Elements

21 ABOUT THE COMPANY WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT WILL EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS. ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE.

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