Turn Your Business Vision into Reality with Our Light Weight Business Automation Suite Built on Microsoft Dynamics CRM Framework

Transcription

1 Packaging of Functionality and Product Capabilities of elite (Microsoft Dynamics CRM) ENHANCED CUSTOMER SERVICE EXPERIENCE Turn Your Business Vision into Reality with Our Light Weight Business Automation Suite Built on Microsoft Dynamics CRM Framework

2 You Have Worked Hard to Build a Vision for Your Business. With Microsoft Dynamics CRM You can Turn That Vision into Reality with a Solution that Gives You Control Over and Visibility into what s Going on In Your Business, and the Ability to Make Smart Decisions that Impact Your Margins and Cash Flow Ultimately Driving Your Business Growth. Today, More than 300,000 Customers are Using Microsoft Dynamics CRM in 42 Countries to Drive Business Success and Stay Ahead of the Competition.

3 The ultimate goal for any business is to attract & retain delighted customers. Transformation of customer lifestyles, the need of newly created middle classes, and shifts in consumer behaviour - like the rapid adoption of mobile phones and social media have created new opportunities to reach customers, improve their experience and grow revenues. These shifts have brought with them additional pressures for business to keep pace with steadily heightened customer demand. Delight Your Customers Today Traditional customer relationship management is quickly evolving to become more holistic and nurturing, A comprehensive solution that provides a unified, real time, and consistent view of the customer, across all channels of interaction, can helps organisations reach that ultimate goal of building profitable relationships with delighted, loyal customers. Business automation with an efficient, secure and robust tool is the key requirement of each and every organization in the competitive environment. Our product elite (which is a lightweight business automation suite) does not intend to go into explaining all of them. What we focus on is the key to an efficient CRM package that provides a tight integration between modules, so that all of the core business modules are related and executed in a synchronized manner to provide maximum benefits to all across the board. elite (Microsoft Dynamics CRM) We have built a light weight, ready to use product designed specifically for organizations engaged in various activities to enhance upon their processes. It is focussed on the organizations that have very limited access to benefits of IT and are coming close to join the bandwagon of jargons. It is majorly industry agnostic platform that is built on Microsoft Dynamics CRM providing easy to use, scalable, secure and flexible system for all types of users. The modules are designed and built in a manner that enables the maximum adoption of the application within the organization. The emphasis is on usability than complexity to which the organizations are wary of. It covers virtually all functional areas of a general industry.

4 Functional Architecture

5 Key Modules Deployment Models On Your Terms On Premise, Cloud, or Partner Hosted Switch anytime with Minimal Effort Trusted and Transparent 99.9% Financially backed SLA on Cloud Compliance and Certifications on Partner Hosted Integrates with Your Infrastructure Open Architecture Works with Office, Azure, O365, SAP, Oracle, Dynamics ERP & more Simplified Management Device Management (In tune) with BYOD Robust Environment Management (Systems Center Required )

6 Enterprise Customer Information When more is known about customers their demographics, physiographic, financials, preferences and the relationship they already have with the organisation, Organisations are in a position to offer them the right choices increasing chances for successful sales. In addition to supporting enterprise view of customers across multiple host systems, this module also supports a global view of customers across multiple legal entities and countries for a multinational organisation. This helps in managing the various lifecycle stages of maintaining the relationship with the customer, and access comprehensive segmentation information, all through a unified view. Contact Management Account Management Multiple Contacts Maintenance Link Contacts Together 360* View of Contacts Containing History Together Sales Management elite supports your sales staff throughout the sales cycle. Improve sales performance of sales team with automated and configurable application processing that help sales professionals find and retrieve vital information quickly and easily. elite supports sales cycle from first contact creation to final sale, allowing sales teams to effectively analyse, manage and target new as well as existing customers aggressively Identify Lead and Capture Information Opportunity Management Activity Management Task Assignment Routing & Assignment of Records Generation of Quote Territory Management Products & Pricing Processing Order Invoice Generation Territory Management Forecasting

7 Procurement and Inventory Management elite supports your inventory officials throughout the inventory maintenance cycle. Maintaining inventory is definitely a difficult and time consuming task. It is essential to manage inventory effectively for improved productivity. Manage your Inventory needs with inventory modules that helps in finding and retrieving vital information quickly and easily. Inventory module supports and maintains inventory, allowing inventory teams to effectively analyse, manage and target inventory system irrespective of your location. Inventory Management Product Management Item Classification Variant Management Location wise Inventory Transfer Order Price list Management Procurement Management Purchase Requisition Purchase Quote Purchase Order Invoice Generations Vendor Portal for purchase of inventory Bill of Material Physical Inventory Reconciliation Manage returns & refunds easily Reorder Stock Functionality to Automatically Generate Purchase Orders for Products Automatically Assemble Finished Products from Raw Materials, Updating the Inventory Accordingly Hassle Free Payments Management Integrated with Finance Management Partners Boost Success for Small and Midsize Businesses With more than 4.6 million small to midsize business worldwide driving today s market, partners support is a key component to staying ahead of the competition. Microsoft partners delivers the local knowledge, as well as industry specific and vertical expertise, to meet your specialized business needs

8 The finance management module provides the core accounting functions of general ledger, general journal, chart of accounts, bank reconciliation etc. to help organizations address all of your accounting and reporting needs. Finance Management Significantly streamline your chart of accounts and eliminate the need to work around clock Get full insights into transaction history Generate journals, recurring journals, multi-line vouchers for transactions based on accounting policies and rules defined by accounting standards Commercial transactions, intercompany transactions, allocations, depreciation, accruals, and reversals can all be captured and entered immediately Define all the bank accounts of the company in the system for reference Bank reconciliation process TDS calculations Routing and Assignment Matrix Activity Management Service Management Service management module helps and supports in retaining your customer by providing best in class customer service experience. It empowers your organization with information to build and support long-term customer satisfaction and loyalty. With fast access to service requests, call and history, interactions, knowledge base articles, , you'll have complete data at your fingertips while will help in quickly resolving issues. Case Management Track customer complaints in real time in order to address problems immediately and enable customer satisfaction Provide customer information access to support teams for quick action Monitor and manage case resolution times effectively Track response accuracy and reduce response time with knowledge base articles Create service activities, schedules and appointments for resolution of customer service Monitor employee s performance with dashboards and reports. Create contracts and contract lines

9 HR Management With Human Resource Management module organize and streamline your day to day activities while reducing manual processes, and reduce the risk of errors with payroll. The HR module product provides an end-to-end solution that offers incentive compensation, expense reporting and payroll tools, all built into a self-service portal. Employee Management Recruitment & Selection Job Posting and Application Handling Interview & Selection Reallocations Training & Development Performance Appraisal Payroll Leave Management Facilities Management Query, Complaints Management Reimbursement Management Payroll Management Marketing & Event Management Marketing management module ensures tracking of various marketing strategies effectively. It helps in planning and making informed decisions at the right time. Take control of your marketing activities by automating and tracking marketing activities really closely. With this module track right customer at the right time, eliminate paper work, reduce costs and time, improve campaign management, schedule marketing activities and optimally utilize your marketing resources, faster and easier response tracking. Campaign Management Advertisements Event Management Planning & Budgeting Venue Management Response Management Send , create templates and send attachments to bulk messages Vendor management Integration with social networking site twitter Route, assign or share with appropriate marketing team or person. Activity Management

10 Project Management Project Management modules allows project managers and team members to maintain and manage project related information, project schedules and plans, project status and thus, allowing managers to identify and resolve potential discrepancies if any. Project management module gives access to project information anytime which in turn helps you to improve timely delivery of the project and monitor budgets while reducing tedious paperwork and ensuring customer satisfaction. Comprehensive view of the project performance by monitoring project status every now and then Project Information System Estimate project budgets and track costs of the project Assign resources to the project, as well as the tasks to be complete by each member Issues handling Change request management Time sheet management Resources availability can be viewed on the basis of departments or the roles performed by them Resource Expenses Handling Calendar Maintenance Project Discussion A Proven Solution for Your Business Gain Greater Control Identify and target your top Customers To drive new sales Opportunities Deliver Superior customer service with effective CRM Solution and Build Customer Loyalty Increase Your Margins Reduces Cost by over and around 50% Real - Time Visibility Track and Crash your GROWTH TARGETS With real-time dashboards Gain Simplicity, Agility and Value Adapt quickly and grow your business Delivers agility in the face of rapid change Drives value for your business

11 About Us Apar Technologies is a global information technology consulting company headquartered in Singapore. We partner with the IT industry to provide comprehensive cutting edge technology and business solutions. Apar aims to be a premier international software services and solutions company by providing the best value to clients, employees and associates in an honest, open and ethical environment. India: Contact Us Apar Technologies Pvt Ltd A 13/2, Unit-502, 5th Floor, Highway Tower-1, Sector -62, Noida , Uttar Pradesh Tel: Singapore: Apar Technologies Pte. Ltd. #08-03 SGX Centre 2, 4 Shenton Way, Singapore Tel: Singapore: Total ebiz Solutions Pte. Ltd. 70 Bendemeer Road, #02-08, Luzerne Building, Singapore PH: ; Ext 213 HP: Gain Simplicity, Agility and Value