A Fresh Look at the Mainframe

Transcription

1 A Fresh Look at the Mainframe The New Face of Mainframe Operations ODI s CIO Needs to Satisfy Service Level Agreements IBM can help you do this without adding staff We need to do a better job of monitoring and diagnosing problems in our data center but the CEO won t increase my staff IBM On Demand Insurance CIO 05 - Service Management v3.0.ppt 2 1

2 Monitoring the System z Layers IBM Tivoli Composite Application Manager Application OMEGAMON XE Products and IBM Tivoli Monitoring Middleware (CICS, IMS, WebSphere) Database (DB2, IMS) OMEGAMON XE for z/os Operating System System z Hardware Facilities Architecture Technology 05 - Service Management v3.0.ppt 3 Single View to Monitor the Entire Enterprise One view through one portal to monitor the overall health of the infrastructure ITM Distributed Monitoring ITCAM OMEGAMON XE for System z Tivoli Enterprise Portal (TEP) Everything at your Fingertips 05 - Service Management v3.0.ppt 4 2

3 DEMO: Tivoli Enterprise Portal 05 - Service Management v3.0.ppt 5 IBM Tivoli Monitoring Architecture is Complete and Easy to Deploy Retrieval, manipulation and analysis of data Tivoli Enterprise Portal Server Single interface for managing IT Infrastructure Collect and correlate monitoring data Tivoli Enterprise Monitoring Server Intelligent Monitoring Agents on managed systems send alerts and data Agent Agent Agent Event Event Event Tivoli Data Warehouse Single, integrated central repository to store long term historical data for analysis 05 - Service Management v3.0.ppt 6 3

4 Monitor All of Your Resources with IBM Tivoli Monitoring Platforms Linux UNIX Windows z/os OS/400 NetWare Active Directory Web Infrastructure WebSphere IIS iplanet Apache WebLogic Tivoli Enterprise Portal Server Tivoli Enterprise Monitoring Server Agent Agent Agent Tivoli Data Warehouse Collaboration Lotus Domino Exchange Database DB2 Oracle MS SQL Sybase Informix Applications.NET SAP mysap.com Siebel Business Integration CICS IMS WebSphere MQ Event Event Event 05 - Service Management v3.0.ppt 7 Tivoli Enterprise Portal (TEP) A common user interface makes operations management across all platforms easier TEP receives monitoring events from OMEGAMON, IBM Tivoli Monitoring (ITM), IBM Tivoli Composite Application Manager (ITCAM), and the z/os operations console Integrated cross platform information allows for fast resolution of complex problems quickly and easily Using TEP, it is easy to create customized role-based views of the enterprise Operators, Systems Programmers, Application Programmers, Network Administrators, and I/T Management 05 - Service Management v3.0.ppt 8 4

5 Define Situations that Indicate Abnormal Operations Agents send metrics to the Monitoring Server Examples: CPU usage, Disk usage, memory usage Operators define threshold values for metrics by specifying conditions Operators define situations that contain one or more conditions to test When all conditions are met, the situation causes and alert Management agents come with pre-defined situations that can be modified or extended Tivoli Monitoring correlates situations across multiple domains and systems Memory Utilization Threshold Managed System N Memory threshold exceeded 3 times in interval N 05 - Service Management v3.0.ppt 9 Automate Responses Using Policies A policy comprises a series of automated steps called activities that are connected to create a workflow Policies perform actions, schedule work, and automate manual tasks Policies can be fully-automated or require user intervention Allows operator intervention and decision-making Use the Workflow Editor to create and manage automated response policies A process is using too much memory! If system memory is paging at a high rate send message to the administrator if message fails give operator a choice to have TEP page the administrator OR kill the offending process 05 - Service Management v3.0.ppt 10 5

6 Grow the Enterprise Without Adding Staff Integrated set of management products allow a single user to expand monitor operations of many platforms z/os, z/vm, Windows, Linux, AIX, etc. Common monitoring architecture allows for a common look and feel Monitor end-to-end availability regardless of the I/T hardware and software platforms the enterprise deploys Growing workloads are easily monitored without adding staff 05 - Service Management v3.0.ppt 11 Ease of Use Simplifying z/os Operations z/os console and other operational information is integrated into the Tivoli Enterprise Portal Single user interface used by operators to monitor system health and end user availability Makes an operator s job easier Reduces learning curve for operations personnel Operations staff will identify and correct small problems before they impact availability Reactive availability management Increases availability 05 - Service Management v3.0.ppt 12 6

7 Ease of Use Simplifying z/os Operations Traditional view of mainframe operations is the green screen Technology has advanced and so has the interface to the mainframe Operators now have a choice 05 - Service Management v3.0.ppt 13 Ease of Use Simplifying z/os Operations Graphical interface using TEP is the New Face of the Mainframe Sysplex Resources for LPAR400J System Resources for SYS Health Checker Info for SYS 05 - Service Management v3.0.ppt 14 7

8 DEMO: Ease of Use Single Interface for Problem Resolution 05 - Service Management v3.0.ppt 15 Ease of Use Network Problem Resolution ODI must manage a heterogeneous, complex network Network availability is key to business availability TEP allows ODI to consolidate all aspects of their network monitoring into a single user interface TEP enables quick problem determination and resolution 05 - Service Management v3.0.ppt 16 8

9 DEMO: Ease of Use Network Problem Resolution 05 - Service Management v3.0.ppt 17 Ease of Use WebSphere Messaging Monitoring ODI wants to improve the performance of their WebSphere message queues ODI is concerned that deployment of new SOA-based applications will stress their system resources OMEGAMON XE for Messaging is the industry-leading solution for monitoring performance of WebSphere messaging OMEGAMON XE for Messaging provides a comprehensive monitoring and problem resolution capability Increases availability of applications to end-users 05 - Service Management v3.0.ppt 18 9

10 DEMO: Ease of Use Messaging Monitoring 05 - Service Management v3.0.ppt 19 Ease of Use Monitoring CICS and DB2 Performance Middleware is the basis for ODI s applications ODI uses CICS and DB2 These are the core of all of ODI s customer-facing applications High rates of transaction processing require optimal performing and highly available systems End-to-end monitoring and ease of use assure high availability Middleware requires unique monitoring for its unique capabilities OMEGAMON XE products provide the unique monitoring capabilities needed 05 - Service Management v3.0.ppt 20 10

11 DEMO: Ease of Use Monitoring CICS and DB2 Performance 05 - Service Management v3.0.ppt 21 The Value to A Real Customer A Case Study Large European Financial Services Company Migrated from BMC system management tools to IBM s products: Tivoli OMEGAMON DE on z/os Tivoli OMEGAMON XE for CICS on z/os Tivoli OMEGAMON XE for DB2 on z/os Tivoli OMEGAMON XE for Mainframe Networks Tivoli OMEGAMON XE for USS Tivoli OMEGAMON XE for WebSphere MQ on z/os Benefits The Tivoli applications offer a richer set of features that have led to several benefits, including the following: - 10 percent increase in availability - 30 percent reduction in I/T costs - 20 percent improvement in I/T staff productivity I/T staff can typically detect mainframe problems before they even occur and take the needed steps to prevent them. This proactive management approach, in turn, has resulted in increased system availability for the entire company and has led to improved customer service Service Management v3.0.ppt 22 11

12 Summary Using the IBM Tivoli management products we were able to simplify operations without adding staff On Demand Insurance CIO 05 - Service Management v3.0.ppt 23 tbc_dna_fluttercut_cc.mpg 05 - Service Management v3.0.ppt 24 12