Michele A. Pierzga PPL Services

Transcription

1 Michele A. Pierzga PPL Services

2 Using MDM Beyond Customer Billing

3 PPL Electric Utilities Central and eastern PA 10,000 square miles 1.4 million customers 7,700 MW peak load 36.7 billion kwh delivered 2,200 employees

4 PPL AMI System Utilization 70,000 Billing reads 100 Meter Searches 2,000 Site Scan 780 Connects/ Disconnects 33,600,000 Hourly Consumption 70,000 Demand Resets 1.4 million Daily Reads 185,000 PROasys/Blinks PROasys Pings

5 PPL AMI Read Rate

6 Data Repository & Applications Distribution Planning & Ops Forecasting & Settlement Retail & Wholesale Complex Billing Revenue Protection Customer Inquiry with Intelligent Bill Presentment Personalized Energy Strategies Program Promotion & Delivery Multi-channel Customer Solutions Load Vision Wire Vision Bill Vision Revenue Vision Bill Prism Energy Centers Program Promotion ENERGY VISION ENERGYprism Data stored in 2 scenarios Working Approved Meter Vision Data Validation & Cleansing VEE CSS Data collected Integration Layer Weather Data Customer & Billing Data AMI Meter Data System (SCADA) Data GIS Mapping Data Real Time Pricing

7 Data Applications Load Research & Rates Segmentation, Load Profiling & Capacity Obligations to PJM Settlement Aggregation & Allocation Forecasting POLR forecasting & Unbilled Revenue Reporting Revenue Protection Theft Detection Distribution Ops & Planning Planning & Operations Large Power Billing Customer Service Complex Billing Resolve high bill complaints; Allow all customers access to Billing, Payment and Usage data

8 Customer Benefits Customer Care

9 Customer Benefits Customer Care

10 Customer Benefits Customer Self Service

11 Customer Benefits Customer Self Service

12 Customer Benefits Customer Self Service

13 Customer Benefits Ability to view data on line and become more educated in energy efficiency Ability to view mid-month usage and approximate cost Time of Use Rate (TOU) will be available for all customers in 2010 Real Time Price Rate (RTP) will be available for Large Commercial and Industrial Customers 1/1/2010 Ability to assist customers in making decisions to shop C&I customers using energy data to manage business decisions

14 Customer Benefits 2/28/ ,736 web profiles have been created since June of ,127 Daily Energy Use and Weather graphs were viewed in February. 27,075 Hourly Energy graphs were viewed in February. 285 customers used the Carbon Footprint Module in February.

15 Customer Comments 2/28/2010 "I was pleasantly surprised how easy it was to build my profile. It helped me to understand where my dollars are being spent. I was shocked on how much money is spent on certain household luxuries. I want to save energy and money and the PPL website gives me the tools to do this. Thank you." "I like the Bill to Date Highlights. I am trying to reduce my usage, so I view the graphs frequently through the month to determine how weather, activity changes my usage. I've made some of the major energy changes suggested. This helps me monitor the effectiveness of the improvements as I increase my comfort level. I also like the detailed data in the Bill history, both spreadsheets. I'm using them to help me compare year to year energy use. Thank you."

16 Shopping Customers as of March 1 st (activity since 1/1/2010) There are presently 363,946 active and pending shopping customers served by 27 suppliers. 287,409 are currently shopping. Revenue Class Group Active Pending Total Shopping Customers % of Revenue Class Residential 238,686 68, , % Commercial 46,608 7,870 54, % Industrial 1, , % Other % TOTAL SHOPPING 287,409 76, , %

17 Operational Benefits Theft Detection

18 Operational Benefits Theft Detection

19 Operational Benefits Settlement Load Aggregation Workflow: Review Results Graph View

20 Operational Benefits Load Forecasting

21 Operational Benefits Profiles Profiles are generated for each rate class The rate classes that have over 50,000 customers in the class have their profile generated using a sample group The rate classes under 50,000 customers use the enter group as the sample size The average profile generated for the group is used in the VEE process. A usage factor is generated for each account / meter pair and is used to adjust the usage up or down to fill gaps in the interval usage.

22 Operational Benefits Unbilled Revenue Forecasts

23 Operational Benefits Unbilled Revenue Aggregation Interval data is aggregated by rate class to calculate the unbilled revenue for the month

24 Operational Benefits Distribution Planning/Ops. DCAP Feeder Data TMS Feeder Data DASRA non-scada data. SCADA CYME EFD Sub. Hierarchy File Sub./Breaker/Circuit/ Transformers/Ratings/ Circuit level voltage 2x s per year Daily SCADA File Interval data from meters on feeders at all Subs. CYME File Feeder to line transformer data Flat Hierarchy File LTN connectivity Data Results Results Wire Vision Tables within the Meter Vision Repository Wire Vision Aggregation Tables (2) TLM Temp. Tables (5) Contribution to PK. Temp. Tables (1) Aggregated Data Wire Vision Generates 3D graphs Device Overload Reports Etc. etc Results Aggregated Data Results Aggregated Data TLM (Processing) Cont. to PK (Processing)

25 Operational Benefits Distribution Planning/Operations

26 Operational Benefits Distribution Planning/Operations

27 Summary PPL is leveraging their meter data to Provide internal and external customers with tools to analyze their bill, view payment history and energy saving tips Provide time-variant rates (TOU/RTP) Improve theft and equipment malfunction detection Increase accuracy of unbilled revenue forecasts Enhance load profiling Enhance settlement processes Expand distribution operations and planning functions Increase operational efficiency

28 Questions? Michele A. Pierzga