SAP Infotag Service 4.0

Transcription

1 Internal SAP Infotag Service 4.0 Michael Schwarz, Industry Business Development Manager SAP March 14th, 2017

2 Service 4.0 Agenda Startzeit Thema Sprecher 09:00 Begrüssung zum Event Michael Schwarz, Business Development Manager 09:15 Chancen im Service durch Digitalisierung Dietmar Bohn, Vice President Industry Solution 10:00 Das SAP Lösungsportfolio für den digitalen Service Ulf Guttmann, Solution Manager Industrial Machinery & Components 10:45 Kaffeepause 11:00 Customer- und Field-Service Werner Schmidt, Solution Management SAP Hybris 11:45 Flexible Einsatzplanung Miguel von Rotz, Product Manager 12:15 Mittagspause und Möglichkeit zum Austausch 13:30 Moderne Asset Verwaltung Daniel Huber, Product Manager Asset Intelligence Network 14:00 IoT powered Services Marcel Trümpy, Business Development Manager 14:45 Kaffeepause 15:15 Ersatzteilmanagement Jeffrey Berridge, Pre-Sales SAP Hybris 16:00 Starten Sie heute in den digitalen Service Michael Schwarz, Business Development Manager 16:30 Apéro 2016 SAP SE or an SAP affiliate company. All rights reserved. Internal 2

3 SAP s Framework for Digital Business Workforce Management INDUSTRIES Business Networks SAP SuccessFactors SAP Ariba SAP Fieldglass MACHINE LEARNING Digital Core APIs SAP Fieldglass CONCUR Business Transactions Intelligent Insights BLOCKCHAIN SECURITY SAP Leonardo IoT & Assets SAP HANA SAP Cloud Platform SAP Hybris Customer Experience 2017 SAP SE or an SAP affiliate company. All rights reserved. Customer 3

4 Digitalization for Industrial Machinery & Components Value creation through deep process and data integration Smart Products New Business Scenarios R&D Procurement Usage based Billing Configure, Price, Quote Sales & Marketing Track & Trace Connected Logistics Supply Chain Finance Digital Core Predictive Quality Energy Management Connected Manufacturing Manufacturing Augmented Reality Apps Remote Service Management Predictive Maintenance Aftermarket Service Human Resources Strategic Priorities: 1. Customer centricity Rethinking the whole business from the end customer s perspective. 2. Serving the Segment of One Configurability Adaptability Personalization 3. Digital smart products Intelligent Self-aware 4. Digital supply chain & smart factory Flexible reaction to changes in demand, supply and resources 5. Servitization & new business models Aftersales Service Value add services Usage based charging 2017 SAP SE or an SAP affiliate company. All rights reserved. 4

5 SAP S/4HANA Suite for Industrial Machinery & Components Introducing the next generation core and lines of business solutions for the digital economy S/4 HANA R&D S/4 HANA Sales & Mktg S/4 HANA Supply Chain S/4 HANA Manufacturing S/4 HANA Service Suite Products Engineering Control Center Visual Enterprise Product Lifecycle Costing Constraint Management Innovation Management Cloud for Product Stewardship Enterprise Portfolio and Project Mgmt. Commercial Project Mgmt. Compliant Product Lifecycle Mgmt. Price&Margin Mgmt (Vendavo) SAP Heavy Equipment Mgmt. SAP Jam Cloud for Sales Marketing Commerce CPQ Billing Sales Planning and Performance Mgmt. (ICM) Billing and Revenue Innovation Mgmt. (BRIM) Integrated Business Planning Supplier Network Collaboration Collaborative Supply Chain Service Parts Planning Transportation Management Extended Warehouse Mgmt. Response and Supply Orchestration Advanced Order Promising/ATP Constraint Based Prod. Planning Production Scheduling Manufacturing Execution Manufacturing Integration and Intelligence Plant Connectivity Visual Manufacturing Planner Product Structure Synchronization Asset Intelligence Network Predictive Maintenance and Service HANA Cloud Platform Knowledge Central (MindTouch) Cloud for Service Commerce Billing Product Development and Project Control Production Engineering Variant Configuration Embedded SW Mangement Order and Contract Management Sales Order Fulfillment Cockpit SAP Fiori apps / UIs Settlement Management Integration with SAP Hybris Inventory and Basic Warehouse Mgmt. Production Planning (Enh. MRP) Real-time inventory management Multi-level goods receipt Production Orchestration and Execution Enhanced Material Requirements Planning Quality Management Service Mgmt. Service Master Data Mgmt. Service Parts Mgmt. Service Agreement Mgmt. Digital Core Enterprise Management Operational Purchasing Collab. Sourcing & Contract Mgmt. Invoice & Payables Mgmt. Supplier Management Procurement Analytics Accounting & Closing Operations Accounting Cost Mgmt. & Profitability Analysis Time Recording Products Financial Planning & Analysis Accounting & Financial Close Treasury Mgmt. Receivables Mgmt. Invoice Mgmt and Accts Payable Suite Spend Visibility Collaborative Sourcing Collaborative Supply Chain Procure-to-Pay Collaborative Commerce Collaborative Finance BPC for S/4HANA Finance Digital Boardroom Shared Service Framework Collaborative Finance Core human resources and payroll Talent management Time and attendance management Human capital analytics S/4 HANA Procurement S/4 HANA Finance S/4 HANA HR 2017 SAP SE or an SAP affiliate company. All rights reserved. Customer 5

6 How SAP S/4HANA supports the digitalization of companies R&D Sales & Marketing Supply Chain Manufacturing Aftermarket Service Procurement Finance Human Resources Customer Centricity Customer Co-Innovation Product innovations resulting from actual equipment usage and incident reports Structured requirements collection based on customer and design partner interactions Contextual customer engagement Omni-channel solution selling Mobilized and empowered sales teams Demand driven collaborative supply networks On-time delivery and advanced availability to promise Production order flexibilization based on customer priorities Agile and responsive manufacturing network Track & trace of individual products Mobilized and empowered teams Customer information flow cross channels Personalized e2e service parts process Access to service knowledge database Find and contract talent with specific non core skills to drive new strategies outside the current business scope. Use simulation and analysis to evaluate financial implications of strategic business choices. Strategic customer portfolio management. Maintain top talent pipeline Attract and secure top talent Flexible contracting to work with customers Enable social collaboration among teams Serving the Segment of One Modularized product concepts and well structured product families Platform models cross product families Selected ETO capabilities during sales configuration process Personalized marketing and sales Sophisticated customer segmentation Product configuration and variant management incl. costing Flexible sales & operations planning Responsive material requirement planning Efficient and flexible internal and external logistics and supplier collaboration Lotsize One production with highest asset utilization with optimal set up times Seamless integration of sales order specific parameters to shop floor Electronic work instructions Tailor-made service offerings Equipment-specific service portfolio Full transparency of equipment lifecycle information Strategic and agile global supplier network management enabling economies of scale and flexible call orders. Flexible on-boarding of alternative suppliers. Instant profitability analysis into multidimensions like product group, customers, projects, profit centers, plants Identify, forecast and address skill gaps Onboard and train employees quickly and seamlessly Digital smart products Systems engineering approach (incl. mechanical, software, electronic, etc.) Embedded technologies foundation for equipment networks Collaborative solution & value selling Lead generation through predictive product replacement and precise segmentation Digital components tracking Efficient replenishment strategies 3D Printing for spare parts In-product software installation and management Advanced testing and connectivity management Services for digital smart products Enable the feedback loop into internal business processes Provide equipment network to connect digital products in the field Procurement strategies for 3D printed service parts Procurement strategies for 3rd party services to be bundled with products Ability to include payment models for digital services into product calculation and financial reporting Digital rights management and compliance Train and certify workforce on new digital technologies Work with universities and external entities in a flexible way Knowledge sharing and community building Digital supply chain & smart factory Integrated manufacturing engineering with ebom and mbom management Digitally visualized manufacturing processes based on harmonized product data Precise and reliable sales forecasting Align supply chain and sales planning Route customer orders directly into the factory as production orders Real-time end-2-end SCM visibility from customers to suppliers Flexible demand and supply planning Integrated material management from shop floor to warehouse Vertical integration up to the customer Machine to machine integration Plug & Produce Digital twin of manufacturing facility Network for collaboration on equipment data Seamless as-built equipment information handover to aftermarket services 3D-printing for service parts Contractual enablement of global supply chains with multi-tier suppliers management Automated and simplified integration of material suppliers Optimize working capital Manage increased financial risks associated with highly flexible supply chains and manufacturing operations Empower employees to make decisions in real-time Manage external contractors in a flexible way Enable flexible work teams Servitization & new business models Software solutions calculating actual equipment usage Data platforms offering digital services Equipment information sharing along the value chain Omni-channel solution selling Selling digital services Value contract management Performance-based charging Customer & supplier collaboration Improved demand sensing pattern and automated replenishment Optimized service parts planning & logistics performance incl. 3D Printing Highest quality requirements Availability of manufacturing parameters to service processes Product usage information for production planning Deliver performance based service and Products as a Service Remote condition and performance monitoring Predictive services Digital value-add services Efficient integration of contingent workforce to augment own workforce. Service parts collaboration with external suppliers to deliver highest quality in shortest time. Ability to finance and manage the risk of assets that are operated for customers through a product as a service contract. Financial controlling of performance based service contracts. Procure and manage contingent labor and services for an optimized service delivery across regions Typical Benefits from S/4 HANA * New products revenue: % R&D cost: % Prod. meet. rev. targets: % On-time delivery: % Inventory levels: % Customer satisfaction: % Cost due to stock-out: % Day in inventory: % Total logistics cost: % Total manufacturing cost: - 10% Manufacturing cycle time: - 10% Scrap value: - 25% Revenue leakage: - 7-9% Service delivery cost: - 4-5% Cost of non compliance: - 4-5% Proc. function cost: % Worker acquisition time: % DPO on targeted spend: days Days to close ann. books: Budg. & forecasting cost: % Audit cost: % Time & Attendance Function Cost down HR FTEs: -44% S/4 HANA R&D S/4 HANA Sales & Mktg S/4 HANA Supply Chain S/4 HANA Manufacturing S/4 HANA Service S/4 HANA Procurement S/4 HANA Finance S/4 HANA HR Suite Products Engineering Control Center Visual Enterprise Product Lifecycle Costing Constraint Management Innovation Management Cloud for Product Stewardship Enterprise Portfolio and Project Mgmt. Commercial Project Mgmt. Compliant Product Lifecycle Mgmt. Price&Margin Mgmt (Vendavo) SAP Heavy Equipment Mgmt. SAP Jam Cloud for Sales Marketing Commerce Sales Planning and Performance Mgmt. (ICM) Billing and Revenue Innovation Mgmt. (BRIM) CPQ Billing Integrated Business Planning Supplier Network Collaboration Collaborative Supply Chain Service Parts Planning Transportation Management Extended Warehouse Mgmt. Response and Supply Orchestration Advanced Order Promising/ATP Constraint Based Prod. Planning Production Scheduling Manufacturing Execution Manufacturing Integration and Intelligence Plant Connectivity Visual Manufacturing Planner Product Structure Synchronization Asset Intelligence Network Predictive Maintenance and Service HANA Cloud Platform Knowledge Central (MindTouch) Cloud for Service Commerce Billing Spend Visibility Collaborative Sourcing Collaborative Supply Chain Procure-to-Pay Collaborative Commerce Collaborative Finance BPC for S/4HANA Finance Digital Boardroom Shared Service Framework Collaborative Finance Financial Planning & Analysis Accounting & Financial Close Treasury Mgmt. Receivables Mgmt. Invoice Mgmt and Accts Payable Core human resources and payroll Talent management Time and attendance management Human capital analytics Enterprise Management Product Development and Project Control Production Engineering Variant Configuration Embedded SW Mangement Order and Contract Management Sales Order Fulfillment Cockpit SAP Fiori apps / UIs Settlement Management Integration with SAP Hybris Inventory and Basic Warehouse Mgmt. Production Planning (Enh. MRP) Real-time inventory management Multi-level goods receipt Production Orchestration and Execution Enhanced Material Requirements Planning Quality Management Service Mgmt. Service Master Data Mgmt. Service Parts Mgmt. Service Agreement Mgmt. Operational Purchasing Collab. Sourcing & Contract Mgmt. Invoice & Payables Mgmt. Supplier Management Procurement Analytics Accounting & Closing Operations Accounting Cost Mgmt. & Profitability Analysis Time Recording 2016 SAP SE or an SAP affiliate company. All rights reserved. *) Benefits are based on early adopters of SAP S/4HANA or conservative outside-in benefits due to moving from a traditional ERP to enhanced SAP S/4HANA and LOB/cloud capabilities. Public - A For information or questions send to georg.kube@sap.com

7 Trends Impacting Connected Manufacturing Internet of Things and Industry 4.0 SAP Connected Manufacturing runs industrial IoT with Industry 4.0 scenarios Internal INDUSTRIAL scenario External scenario Internet of Things SMART Industrial ERP (PLM, PP) MES SCADA / HMI Machine Layer Industrie 4.0» Manufacturing industries» OT-IT convergence» Systems, things, and devices on the shop floor» All industries» All things and devices» Ubiquitous» Personalized THINGS & DEVICES 2016 SAP SE or an SAP affiliate company. All rights reserved. Internal 7

8 Let's talk about Service 4.0

9 Digital Transformation Questions to Be Answered WHAT? Transformation Vision & Architecture Business Innovation (/- Readiness) Strategic Partnerships (Product Selection and Vendor Strategy) Sourcing Strategy Make or buy Strategy On-Premise vs. Cloud Strategy Operational Model / Organization Strategy Take all the relevant aspects into consideration WHY? HOW? Transformation Roadmap Technical Prerequisites Product Lifecycle Running and planned internal projects Internal Resources Internal Capablilites Budget Restrictions Demanded Value Business value in CHF, ROI Strategical benefit TCO: Change and run effort 2017 SAP SE or an SAP affiliate company. All rights reserved. 9

10 Unprecedented Pace of Change SAP Design Thinking Workshops Identify New Solutions through Design Thinking Workshops With Design Thinking we can help, and even teach you to unleash the power of people s creativity, to understand people s needs and to design the right solution for them. Understand/R eframe the Challenge 360 Research Understand User Needs/Create Many Options Ideation Refine, Design and Validate Solution Validation Prototyping Scoping Synthesis Implementation Challenge User Need (Low-Fi ) Prototype 2017 SAP SE or an SAP affiliate company. All rights reserved. 10

11 BTS Digital Portfolio We help customers business transition into the digital world Re-imagine Design Transform Business Innovation Digital Dream Zone Business Model Design Business Model Implementation New Digital Business Model Digitalized Business Processes New Work Environment Business Transformation Digital Strategy Enterprise Architecture & Roadmap Strategy & Transformation Execution Digital Strategy Target Enterprise Architecture Innovation Roadmap Business Transformation Program Value Generation Value Proposition Value Design Value Governance Value Proposition Business Case 4 Panel Governance Dashboards 2017 SAP SE or an SAP affiliate company. All rights reserved. 11

12 WEB LINK SAP Tool WEB LINK direct fair access re/registration/tickets/?code=rbdm5oyryppezh

13 Ask for Details Contact information: Michael Schwarz Business Development Manager for Discrete & Process Industry