QuickSpecs. Hortonworks Data Platform from HPE. Overview. HPE and Hortonworks. What's New

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1 Overview HPE and Hortonworks Hortonworks Apache Hadoop subscriptions can be purchased directly through Hewlett Packard Enterprise and together with HPE Big Data software products. Hortonworks is a major contributor to Apache Hadoop and is focused on further accelerating the development and adoption of Apache Hadoop by making the software more robust and easier to consume for enterprises and more open and extensible for solution providers. The Hortonworks Data Platform (HDP), is a massively scalable and 100% open source platform for storing, processing and analyzing large volumes of data. It is designed to deal with data from many sources and formats in a very quick, easy and cost-effective manner. Hortonworks DataFlow (HDF) is the first integrated platform that solves the real time challenges of collecting and transporting data from many sources and provides interactive command and control of live flows with full and automated data provenance. HDF is powered by Apache NiFi. With HPE and Hortonworks you can: Have the backing of both Hortonworks and the Hewlett Packard Enterprise established support organization. Establish enterprise ready solutions combining HPE Big Data software with Hortonworks Data Platform. What's New Hewlett Packard Enterprise is now reselling Hortonworks DataFlow Enterprise Flow Management 16 Cores 1yr 24x7 Severity 1 Response, Hortonworks DataFlow Enterprise 4 Nodes Stream Processing 1yr 24x7 Severity 1 Response, Hortonworks DataFlow Enterprise Management Services 1 Ambari-managed Cluster 1yr 24x7 Severity 1 Response. Page 1

2 Standard Features At A Glance Hortonworks Support Hadoop support from the source: Hortonworks support is backed by the leading contributors to Apache Hadoop open source projects. Hortonworks engineers have contributed more than half of all code to core Apache Hadoop and are uniquely qualified to address technical issues. L1-L3 Support are handled by Hortonworks. Full life-cycle support available: Hortonworks support is not limited to production support only. Packages enable customer success at every step in the lifecycle including development and proof-ofconcept stages as well. Forward-compatibility: As the leading contributor to Apache Hadoop, Hortonworks is uniquely capable of ensuring patches and bug fixes are contributed back to the open source Apache Hadoop projects and included in future editions of the Hortonworks. Hortonworks Data Platform support subscriptions are available in two editions designed to provide a range of support services and product components to meet your needs. Enterprise Enterprise Plus Term 1 Year 1 Year Named Support Contacts Support Incidents Ranges depending on size of cluster Unlimited operational support incidents through development, pilot, staging and deployment Availability & Response Times Access Phone & Web Phone & Web Hours of Direct Support 24 x 7 24 x 7 Severity 1 Response 2 1 Hour 1 Hour Severity 2 Response 2 4 Hours 4 Hours Severity 3 Response 2 8 Hours 8 Hours Severity 4 Response 2 1 Business Day 1 Business Day Support Services Provided Remote Troubleshooting Webex, SSH Webex, SSH Hortonworks SmartSense Advanced Knowledgebase Customer Support Portal Access to Upgrades, Updates and Patches Diagnosis of Installation & Configuration Issues Diagnosis of Cluster Management Issues Diagnosis of Performance Issues Diagnosis of Data Loading, Processing, and Query Issues Application Development Advice For a comparison of the HDP Platform components supported by Enterprise or Enterprise Plus, please visit: Hortonworks DataFlow support subscriptions are designed to provide a range of support services and product components to meet your needs. HDF Enterprise Term 1 Year Named Support Contacts Support Incidents Ranges depending on size of cluster Unlimited operational support incidents through development, pilot, staging and deployment Page 2

3 Standard Features Availability & Response Times Access Phone & Web Hours of Direct Support 24 x 7 Severity 1 Response 2 1 Hour Severity 2 Response 2 4 Hours Severity 3 Response 2 8 Hours Severity 4 Response 2 1 Business Day Support Services Provided Remote Troubleshooting Webex, SSH Advanced Knowledgebase Customer Support Portal Access to Upgrades, Updates and Patches Diagnosis of Installation & Configuration Issues Diagnosis of Cluster Management Issues Diagnosis of Performance Issues Diagnosis of Data Loading, Processing, and Query Issues Application Development Advice NOTE 1: Excludes Hortonworks holidays NOTE 2: Initial response time SLA Definitions of Severity Severity 1, Critical: Production system is down or severely impacted such that routine operation is impossible Severity 2, High: Production issue where the system is functioning but in degraded or restricted capacity Severity 3, Medium: Production issue where minor functionality is impacted or a development issue Severity 4, Low: Request for information with no impact to business operations Terms and Conditions This QuickSpecs is governed by the Hortonworks term and conditions applicable for such Subscriptions. Other product information Additional product materials are available from the HPE Solutions for Apache Hadoop at: Page 3

4 Models Models Licensing and Media Options Definitions and support licensing model Hortonworks Support is sold as a yearly subscription for 4 Nodes or 50 TB or 15 Moonshot Cartridges Node means, a server or virtual machine running the software A server is a single piece of hardware that runs the software. A hardware partition or blade is considered a separate hardware system. A virtual machine is a software container that can run its own operating system and execute applications like a single physical machine TB, means the total aggregate storage space, also known as raw capacity across all nodes in the cluster; disk or flash storage Support Contact, A designated person within the customer who will interact with Hortonworks to submitted support cases. Moonshot Cartridge, the individual computing unit that populates a full Moonshot chassis/enclosure (for example 45 Moonshot Cartridges fill a single Moonshot chassis). Number of Support Contacts Enterprise Enterprise Plus Named Contacts Named Contacts and over NOTE: The number of Support Contacts allowed is determined based on the number of support subscriptions purchased: # of HDP Support Subscriptions Additional Support Contacts can be purchased individually (see products below): Hortonworks Support Products for Term Based Orders Hortonworks Data Platform (HDP) Enterprise Subscription 4 N/50TB Raw Strg 1yr 24x7 Supp Hortonworks Data Platform (HDP) Enterprise Plus Subscription 4 N/50TB Raw Strg 1yr 24x7 Supp Hortonworks Data Platform (HDP) Enterprise Plus Subscr 15 Moonshot Cartridges 1yr 24x7 Supp Hortonworks Data Platform (HDP) Enterprise Subscr 15 Moonshot Cartridges 1yr 24x7 Supp Hortonworks Onsite Training Delivery for One Additional Student per Day Hortonworks Data Flow Edge 10 Branch Office Nodes 1yr 24x7 Support Severity 1 Response Hortonworks Data Flow Edge 100 Agents (MiNiFi) 1yr 24x7 Support Severity 1 Response E- LTU Hortonworks DataFlow Enterprise Flow Management 16 Cores 1yr 24x7 Severity 1 Response Hortonworks DataFlow Enterprise 4 Nodes Stream Processing 1yr 24x7 Severity 1 Response F5Z52AAE JP408AAE P9A25AAE P9A26AAE P9P38AAE Q5U39AAE Q5U42AAE R0S39AAE R0S40AAE Page 4

5 Models Hortonworks DataFlow Ent Mgmt Services 1 Ambari-managed Cluster 1yr 24x7 Severity 1 R0S41AAE Response NOTE: Hewlett Packard Enterprise offers and paper fulfillment. The part numbers are listed. The paper part numbers are the same but end with A instead of an AAE. fulfillment ships in days while paper fulfillment ships in weeks. NOTE: These part numbers can be used to purchase multiple licenses with a single activation key. Customer will receive an ed entitlement certificate. The license entitlement certificate must be redeemed online in order to obtain a license key. NOTE: Only one certificate is shipped for multiple-quantities of the same license on a single order. Page 5

6 Summary of Changes Date Version History Action Description of Change 06-Aug-2018 Version 7 Changed Overview and Models sections were updated. Added SKUs added in Models sections: R0S39AAE, R0S40AAE, R0S41AAE. Removed Obsolete SKUs were deleted: P9P33AAE, P9P37AAE, Q5U38AAE, Q5U40AAE, Q5U41AAE, Q5U43AAE, Q5U44AAE. 05-Jun-2017 Version 6 Changed QuickSpecs name and Overview and Models sections were updated. Added SKUs added in Models section: Q5U38AAE, Q5U39AAE, Q5U40AAE, Q5U41AAE, Q5U42AAE, Q5U43AAE, Q5U44AAE. Removed SKU removed from models section: P9P34AAE 06-Jun-2016 Version 5 Changed Overview and Models sections were updated. Added SKUs added in Models section: P9P33AAE, P9P34AAE, P9P37AAE, P9P38AAE. 01-Dec-2015 Version 4 Changed Overview section was updated. Added SKUs added in Overview section: JP408AAE, P9A25AAE, P9A26AAE 30-Jan-2015 Version 3 Changed Overview section was updated 23-Jan-2015 Version 2 Changed Overview and Standard Features sections were updated Removed Deleted SKUs: JP408A, F5Z52A 01-Dec-2014 Version 1 Created New QuickSpecs Sign up for updates Copyright 2018 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. c Worldwide - V7-6-August-2018 Page 6