empulse The Enterprise Employee Communications Platform CONTACT E: T: W:

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1 empulse The Enterprise Employee Communications Platform

2 INTRODUCTION Engaged Employees = Business Success TO WIN IN THE MARKETPLACE YOU MUST FIRST WIN IN THE WORKPLACE. Doug Conant, CEO Campbells To win customers and a bigger share of the marketplace companies must first win the hearts and minds of their employees. Employee engagement has emerged as a critical driver of business success in today s competitive marketplace. Further, employee engagement can be a deciding factor in organisational success. Not only does engagement have the potential to significantly affect employee retention, productivity and loyalty, it is also a key link to customer satisfaction, company reputation and overall stake- holder value.

3 EMPLOYEE ENGAGEMENT REVENUE / PROFIT EMPLOYEE TURNOVER PRODUCTIVITY 27% higher operating margin was found in global companies with high sustainable engagement 72% of the highly engaged said they would prefer to remain with their employer even if they had a comparable opportunity elsewhere 53% fewer days per year of lost productivity are had by highly engaged employees compared to disengaged employees. 65% 91% 36 OF EMPLOYEES OF EMPLOYEES S believe that the quality of their work suffers because of the amount of data they receive say they sometimes delete or discard information without fully reading it that the average UK employee deals with per day but still misses a third of them $650BN COST TO US BUSINESSES due to interruptions caused by information overload source:

4 THE ENTERPRISE EMPLOYEE COMMUNICATIONS PLATFORM On every user desktop providing a single, pervasive communications channel Rich analytics Deep data and analytics Subscriptions Multiple private, public and mandatory communication channels. Built for Enterprise Single SignOn, Active Directory, Cloud or on-premise deployment with customisable extensions Workflows Surveys, updates, actions and schedules Real-time Notifications Providing immediacy and context Rich Notifications Text, hyperlinks, time-based and action-oriented notification in one central place SMS Alerts and APM SMS and desktop alerts for critical and safety notifications. Application performance management toolset

5 FLEXIBLE, SCALABLE CLIENT New always-on client application to host all published notifications in a central location on your desktop Easy management of subscriptions, user preferences and feedback Unobtrusive visual notifications of new messages Ability to read, discard or save notifications Simple to use with the ability to extend with custom capabilities

6 SIMPLE AND SECURE ADMINISTRATION Feature rich workbench for administrators and content creators to manage Empulse and create rich, meaningful and powerful corporate communications User-management, roles and rights based security along with comprehensive configuration parameters to suit your environment Create private subscriptions for controlled groups to share information not meant for all employees Allow specific employees publishing rights to subscriptions to control and manage content publishers SSO and AD support built-in. Cloud and on- premise solutions.

7 PUSH NOTIFICATIONS Real-time Communications Simple-text notifications for distribution of important corporate messages Rich-text notifications to produce more creative richer content to share with your employees Mandatory notifications that require employees to act before it can be removed Quick-Polls to quickly gauge the engagement of your workforce User-Pulse to instantly receive employee feedback on key issues, promotions or services Scheduled Notifications to forward plan your notifications for future events Securely share important intranet and internet sites and links via the Site Library widget Allow users to share their opinion of content that is published by showing interest in notifications further helping to improve the quality and relevance of communications

8 ALERTS Desktop and SMS Immediately grab the employee s attention with Alerts to targeted audiences. Alerts are fully customisable and sent immediately to all desktops at a certain locations or sites. Alerts are additionally sent as an SMS to all users with registered mobile numbers who are at that location or site

9 APPLICATION PERFORMANCE MANAGEMENT Desktop and SMS On-demand and scheduled performance monitoring Robots to assess and analyse PC performance and health Mirror user interaction with Desktop applications Record metrics on application performance and time actions which could cause negative experiences for the user Provide a pro-active warning mechanism so issues can be investigated before impacting the application user base Establish baseline performance metrics for future assessment

10 RICH ANALYTICS Subscriptions, Notifications and Users Rich analytics to provide on demand feedback on employee engagement Metrics on notifications including quality and penetration Metrics on subscriptions including uptake and popularity Metrics on users including responsiveness and engagement (coming 2017)

11 SOFTWARE & HARDWARE REQUIREMENTS Server Windows 2008 R2 (Windows 2012R2 recommended) Intel i7, 16 GB RAM, 128 GB disk (included the database files) HDD or SSD (SSD recommended with RAID 0) MS SQL Server 2008 R2 or higher Empulse Environment NET version 4.5.x Client Windows 7, 8, 8.1, 10 (recommended from Windows 8.1) Intel or AMD processor > 1500MHz >2GB RAM (recommended 4 GB) >128MB free space for the application A DirectX 9 capable graphics adapter >128 MB video card memory

12 FAQS How long does it take for a message to be receive once it has been sent? All messages are received instantly. Empulse works on the same response time as any messenger device, so whether received on your employee s desktop or their phone you can be assured there is no delay. Perfect for any company emergency notices that need to be sent. What if receive messages that aren t relevant to my department? One of the best features of Empulse is the ability to select what messages are relevant to each individual employee. There is naturally the function for administrators to make certain message groups compulsory. Why is this different to ing employee s key corporate messaging and how can I tell if the messages are being read? Empulse is different because the messages are more concise, they are information based not action driven, they appear in a notification panel discreetly located on your desktop and they have an expiry date. Don t forget the messages have to be closed to disappear, they are colour coded for message type and you can monitor what has and hasn t been opened in the Employee Engagement Dashboard. Can Empulse accommodate custom templates? Empulse can create custom templates to ensure your corporate brand is evident throughout all communications. Empulse also allows you to add hyperlinks, images so you have the flexibility to be as creative as you like. There is also lots of widget architecture to ensure calendar integrations etc. What kind of data is available to us through Empulse? Empluse provides analytics on open and close rates, it allows the IT department to monitor errors on individual machines instantaneously, you can create surveys, there is sensor integration, robots to monitor application performance alongside others. All of this information is displayed in an easy to understand get complex dashboard perfect for any reporting requirements. How does Empulse get deployed? Empulse is a Windows based application. We support Microsoft s ClickOnce to deploy the Empulse Client to User desktops. ClickOnce-deployed applications are low impact, in that they are installed per user, not per machine. No administrator privileges are required to install Empulse to User desktop environments. How do we get started The first thing we do is agree a deployment roadmap. This means we start off with a pilot, naturally there is a limit on the number of users, before staging a controlled release to more and more users over an agreed time.