A MODERN CUSTOMER EXPERIENCE PLATFORM HELPING BUSINESSES CREATE CX MEMORIES BROCHURE

Transcription

1 A MODERN CUSTOMER EXPERIENCE PLATFORM HELPING BUSINESSES CREATE CX MEMORIES BROCHURE

2 We Know Every Touchpoint Counts Build Stronger Customer Relationships Keep Customers Closer than Ever Turn Customers into Advocates Ameyo O2

3 We know Every Touch Point Counts Magic Quadrant Ameyo Honorably mentioned in Gartner magic Quadrant thrice in row Build Stronger Customer Relationships Ameyo provides awe-inspiring customer experiences for every Agent-Customer interaction. Our focus is to provide a customer service technology that resonates with our customer-first culture. Ameyo enables you to define your moments of truth and forge stronger relationships with your customers Ameyo 03

4 We know Every Touch Point Counts Ameyo is trusted by over 2,000 customers across 60+ countries Keep Customers Closer than Ever Ameyo helps brands to empathize with customers and build positive customer journey experiences. Combining the best engagement technology with a proactive customer centric culture brings customers even closer to you. Ameyo makes it easier to improve your customer lifetime value with minimal effort. Ameyo 04

5 We know Every Touch Point Counts Turn Customers into Advocates Positive customer experiences determine if customers become the biggest promoters or detractors of your brand. Ameyo keeps customers at the center and ensures each customer query is addressed by the right agent everytime. With consistent personalized and predictive customer experiences, we help you win over your customers and turn them into your brand advocates Innovator Most comprehensive and flexible contact center platform - leading innovator in the industry with many firsts to its credit 05

6 Empowering Brands to Create Memorable Customer Experiences Within a month of deployment we were able to see tremendous growth and improvement, and better management in our outbound campaigns. Ameyo improved our SLA by 27% and employee productivity by 13%. Ehab Madanat, Executive Manager Jordan Ahli Bank, Jordan 06

7 Customer Experience Solutions for Start-up to Enterprise On premise Cloud Hybrid A market leader in Omnichannel Customer Experience solutions, Ameyo offers a wide range of deployments - On-premise, Public cloud, Private Cloud and Hybrid. Ameyo Customer experience Platform helps organizations of all sizes to create positive customer experiences across voice and digital touchpoints. Our technology enables you to keep customers at the center and forge stronger customer relationships Ameyo offers a CX rich solution that preserves conversation context across the entire customer journey, leading to happier customers and engaged employees. Ameyo s product portfolio provides end to end solutions covering digital sales, standalone customer service and customer support. 07

8 Ameyo Products Products, Solutions and capabilities for businesses of all sizes Ameyo Fusion CX 360 O Customer Experience Solution with fused Helpdesk management capabilities Ameyo Omni Simplify Omnichannel conversations with the modern contact center software Ameyo Engage Easy-to-use yet powerful cloud-based call center software solution Ameyo Collect Debt Collection made easy with Enterprise grade debt collection software 08

9 Omnichannel Customer Service & Engagement Unified Desktop Voice & Self Service 360 O Customer View Seamless Integration Business Analytics Mobile & Chat Artificial Intelligence Business Rules Analytics Social & Messaging Queue & Routing Collaboration Quality Monitoring Unified Desktop VoC SLAs Customer Intelligence 09

10 OMNICHANNEL CUSTOMER SUPPORT Ameyo Fusion CX 360 O Customer Experience Solution with fused Help Desk management capabilities Manage Omnichannel Tickets with ease Easily manage Omnichannel tickets with a Unified desktop and single Customer view Get the best of your Help Desk operations Streamline Ticketing workflows with dynamic Ticket prioritisation and a configurable rule engine. Monitor Help Desk with one stop actionable dashboard Keep an eye on key ticketing SLA s and take requisite steps for faster ticket resolution Ameyo has given us a special capability to understand and connect intimately with our customers and has a very targeted and personalized approach in offering our customers world class financial services James M., IT Head Credit Bank, Kenya Frosty Plane Name Frosty Plane E-posta FrostyPlane@turkeymail.com Phone Frosty Plane Frosty Plane@turkeymail.com Looking for order status Frosty Plane + Create New 09

11 OMNICHANNEL CUSTOMER ENGAGEMENT Ameyo Omni 12 Auto Call Available Robin Dawson Simplify Omnichannel conversations with the modern contact center software New Conversation 1 / Manage Omnichannel Interactions Effortlessly Queue Created mer Support 16:20 Current Currency Rates USD-INR 1 $ EURINR Address customer queries faster with context preservation across engagement channels mer Support mer Support mer Support 14 Feb 16:20 14 Feb 16:20 10 Feb 16:20 GBPINR JPYINR Policy Rates Branch Locator 39, Shradhanand Marg Ajmeri Gate Delhi Ajmeri Gate Delhi Delhi India View All Enable your Customer to Self Serve Effective Self-service options for basic queries, saving customer time and effort. mer Support mer Support mer Support 28 Jan 16:20 20 Jan 16:20 1 Jan 16:20 mer Support 31/12/17 16:20 Knowledge Base Search Home Loan Loan 41 views You can opt for Automated Repayment and your EMIs will be directly repaid from your HDFC Bank Savings Account, Personal Loan Loan 12 views You can take a loan ranging from Rs. 50,000 to Rs. 15,00,000, depending on your income and repayment capacity. Empower Workforce with Seamless Integrations Focus on delivering a wow customer experience while we bring all third-party applications data to your Agent Desktop Credit Card Card 56 views If you are an existing HDFC Bank account holder and have already registered for NetBanking then you can easily register 31 views EMI for Credit Card Card directly repaid from your HDFC Bank Savings Account, You can opt for Automated Repayment and your EMIs will be The Ameyo solution has been able to scale across multiple lines of our business which has helped improve our overall operational efficiency by 15%. Ajay Menon - Managind Director & CEO Motilal Oswal Securities, India 11

12 OMNICHANNEL CUSTOMER ENGAGEMENT Ameyo Omni SMS Voice Live Chat Viber/line/Wechat Facebook/Twitter Webchat App Unified Desktop Single Customer View Workflows & Automations Service Oriented Architecture Custom Roles & Permissions Enterprise Grade Security. Omni Channel Routing Seamless Third Party Integration 12

13 Ameyo Collect Debt Collection made easy - Enterprise grade debt collection software Speed-up Collections Complement Strategic debt collection with intelligent outreach Prioritize Key Customers Set the right tone of brand communication with your VIP customers Being a customer-focused and technology-driven company we needed innovative ways to reduce the customer response time. Ameyo helped us expedite our business process with a customized solution. The technical team was very supportive both in the initial implementation and in day-today operations Automate Customer Bucketization Improve Agent effectiveness by auto-segmenting delinquent customers Munish Sivagurunathan, VP Engineering,BankBazaar.com 13

14 AMEYO CLOUD SUITE Ameyo Ready Now Ameyo s Ready Now cloud suite to get you going in a few hours. Ameyo cloud contact center software provides you with a scalable, easy to setup solution which can be up and working in one man day. Our software is an easy pick for organizations that truly believe in providing a superior customer service and are just starting their customer service journey. AMEYO ENGAGE 14

15 AMEYO CLOUD SUITE Ameyo Engage Easy-to-use yet powerful cloud-based call center software solution Start Easy Setup your contact center in 24 hours Scale Fast Get Multiple Agents up and running across locations Get Hassle Free Seamless integrations and Agent Collaboration 15

16 Customer Experience Customer Support Digital Sales Rich Features for the Modern Customer Single Customer View Unified Desktop Field Service App Sentiment Analytics Mobile Support Heat Index Knowledge Base Omnichannel Support Customer Service & Engagement Missed Interactions Click-to-call Call Recording Wallboards Predictive/Progressive /Preview Dialer Auto-Failover Time Based Ticketing Macros WebRTC Omnichannel Helpdesk Event Based Ticketing Performance Reporting Customer Portal CCI Integration High Availability Skill based Routing Interaction Resolvers Virtual Queue Pass Bird s Eye Mobile App Multiple Extension Predictive Dialers Powerful Integrations Voice-logger Local Presence Bird s Eye Mobile App Unified Reporting Role Based Access Notifications & Alerts DNC Management Customer Callbacks OmniChannel Routing Parallel Predictive Dial Voice recording Disaster Recovery 16

17 OUR CLIENTS GLOBAL CLIENTS Ameyo is trusted by over 2,000 customers across 60+ countries. TATA TELESERVICES LIMITED 17

18 Awards & Recognitions Gartner Magic Quadrant Ameyo Receives Honourable Mention in "Gartner Magic Quadrant" for three time in a Row Frost & Sullivan Frost & Sullivan Asia Pacific Contact Infrastructure Performance Leadership Award TMC CC Technology Award TMC,Contact Center Technology Award winner for the 5th consecutive year. Frost & Sullivan Asia Pacific Customer Value Enhancement Award Deloitte Fast 500 Deloitte Technology Fast 500 ASIA PACIFIC, TMC Labs Innovation Award Recognizes significant contributions towards improving communications technology Learn how Ameyo can help you Request a Demo. Customer Customer Experience Engagement Solution Solution W: E: Info@Ameyo.com P: