People, Places, Processes IBM Workplace: Innovations For People Productivity

Transcription

1 People, Places, Processes IBM Workplace: Innovations For People Productivity Sean Loiselle Business Development Executive IBM, Asia-Pacific

2 The Need for Workplace Productivity is Everywhere HR Finance & Administration Health benefits Customer Service HCM Store Manager Operations Procurement Event Social Services Wealth

3 BM Market Experience In Workplace Productivity Lotus Workplace 320+ new customers 8 new offerings in 12 months Evolved from integrated products to platform in 8 months Industry Recognition Awards WebSphere Portal Marketshare Leader Leader in Horizontal Portal Segment 300% YTY growth in available Portlets (1500+ total) 61% YTY growth in customers Industry Recognition Awards WebSphere Everyplace Leadership Positioning Leader in IVR/Enterprise Voice Portals Market Leader in Mobile Middleware Market Device development tools Versatile mobile apps; widest variety of handhelds (PC Mag Editors Choice) 37M Smartcards using IBM Technology 3 out of 5 top in-car nav. systems use IBM Embedded ViaVoice (JD Power) IBM speech technology in 51 models of OnStar-enabled cars; voice-navigation in Honda Accord and Acura otus otes/ omino Leader in integrated collaborative applications 3.5 Million Users in 1995 grown to 110 Million in 2004 Leader in business instant messaging 1500 customers migrating from competitive platforms in past 12 months Industry Recognition Awards * Based on Market Data and Research

4 ustomers Are Deriving Value From IBM Solutions Today rudential issay ountrywide onda anulife hirlpool Japan Leveraged 46 Demonstrates Self-service Deployed percent Increased Messaging the increase portal productivity Honda s existing lowered in to productivity investment leadership 3,600 of call 70,000 agents center in mobile automotive Notes 18 in volumes six months field weeks and by Domino sales industry, 23% establishing Application Streamlined Faster Integrates representatives access Honda information availability ease to industry as of administration, a from now technology data stands ten improved disparate innovator as well agent systems as and percent the productivity early adopter enhancements 300,000 Saved Provides TCO Reduced on $750,000 a users competitive cost-per-agent operating to making the application calendaring advantage, 8,000 costs basis, for unique licensing and was hardware, improved visits scheduling less costs than per maintenance customer day over half features -that a around oneyear satisfaction nearest Latest licensing clock period competitor upgrade with and fees, no loyalty downtime improved improving document Nissay s overall replication profitability speeds by 30-50% Achieved Honda vehicles a 60 percent rated as payback 3 of the on top its 5 $6.5 in JD million Powers customer of and the the investment satisfaction Administrators survey 2 years. deploy for voice client enabled upgrades navigation from the server, Honda credits IBM virtually embedded eliminating software the need as the to touch differentiator. individual desktops

5 BM Workplace New IBM Workplace is a family of products that helps customers access people, Workplace processes and data across a wide variety of devices and platforms through managed clients. IBM Workplace is a technology family that IBM has been building on for several years. Continued investments in standards-based, market leading client software including Lotus Notes/Domino, Lotus Workplace, WebSphere Portal and WebSphere Everyplace provide the basis for helping customers improve organizational productivity. IBM continues to build on this vision, allowing people to choose different user experiences throughout their day; on a wide range of different devices and operating systems; in order to access the people, information and business applications they need, when and where they need them.

6 here People, Processes and Technology Meet aking More People More Productive in the Context of The Business They Do Every Day FRONT-END INTEGRATION IBM WORKPLACE BACK-END INTEGRATION BUSINESS PROCESSES Rich client Business Context & Activities Monitoring Workflows Application Adapte Collaboration Services Interaction & Access Services INFORMATION Browser Managed Client Services Mobile Clients Search, Analysis Integration The power of one architectural model, one programming model, one consistent tool set Data &, Content

7 orkplaces Assemble Related Components On Demand Businesses decompose themselves into sets of value added processes and components, which are presented through user specific workplaces. Sales Force Customer Profile Automation Campaign Customer Analytics Insight Customer Campaign Information Contact Channel Planning Mgt Relationship Content Mgmt Product Rating Planning Product Configuration Education Enrollment & Renewals Product Policyholder Channel Contact Channel Customer Profile Services Servicing Correspondence /Matching Product Rating Configuration Contract Reinsurance Terms & Conditions Distribution Distribution Policy Product Claims Billing Administration Development Evaluation Account Benefits Maintenance Administration Valuation Policy Information Operations Manufacturing Application Product Configuration Processing Litigation Agent/Broker Claims Administration Settlement Coverage Recruiting Underwriting & Decisioning Retention Channel Sales & Sales Education Support Claims Underwriting Claims Investigation Claims Salvage & Subrogation Financial Controls Treasury Disbursements & Collections Fraud Risk Measurement & Monitoring Trading Oversight Cash Risk & Financial Marketing Customer Analytics New Claims Business Processing Endorsement Processing Billing Production Investment Commission Processing Asset Mgt Legal Counsel Market Research Processing Audit & Compliance Bus Process Strategic/ Business Planning Human Resources Learning Services Physical Plant Procurement & Operations Infrastructure Security Svcs Knowledge System Document/ Forms

8 Personalized Employee Services Application Integration e-meetings Document Library Personalized Content Expertise Location Search e-learning Internet News

9 Search Collaboration Tools Internet News Expertise Location

10 0 Personalized Employee Services Application Integration e-meetings Document Library Custom Application (CRM) Personalized Content Awareness and Instant Messaging

11 1 Personalized To-dos Personalized Content Collaboration Tools Awareness and Instant Messaging Search Awareness and Instant Messaging

12 2 IBM Workplace Supports Many Devices and Platforms Micro Edition Customer Scenarios roductivity Services Extended Mobile Applications & Services Smart Industrial Machines Mobile CRM offering IBM ESWE technology IBM Workplace Client Technology Micro Edition Mobile Insurance App IBM ESWE technology Enterprise Mobility Solutions IBM Workplace Client Technology Micro Edition Zaurus Mobility Solutions IBM Workplace Client Technology Micro Edition Enterprise Mobility Solutions IBM Workplace Client Technology Micro Edition Mobile Device Industrial RFID & Rugged Mobile Solutions Accord, Acura MDX IBM Embedded ViaVoice IBM Embedded ViaVoice 51 GM car models! Industrial Solution RFID, Sensors SmartCard IBM Chip OS IBM WebSphere Voice Server Improved customer sat

13 3 hallenge To Achieve Rich Client Functionality at low TCO Low Traditional Browser Applications Managed Rich User Experience Goal: Rich portalbased applications enhanced with rich user experience Cost of Ownership High Traditional Client/Server Applications Rich, Windows-centric applications with connection to network, server resources e.g. Office, Notes Basic Richness of Applications and Environment Rich

14 4 nnouncing Today Collaborative Products nd Capabilities New - Lotus Workplace Documents 2.0 ** Updated Lotus Workplace Messaging 2.0 * Updated Lotus Workplace Team Collaboration 2.0 * New Workplace Builder A family of integrated collaborative products that connect people with business processes, using a single, consistent user experience through server managed clients. Updated Lotus Workplace eb Content 2.0 Updated Lotus Workplace for Business Controls and Reporting 2.0 (Compatible with Lotus Workplace products) Updated Lotus Workplace Collaborative Learning 2.0 *Utilizing IBM Workplace Client Technology * Includes the new Workplace Builder

15 5 BM Workplace Client Technology A dynamically downloaded client platform of robust frameworks, services, and APIs for integrating reusable client components Extends the security, manageability and componentbased assembly of a server-based platform to the enterprise desktop and pervasive devices Lotus Workplace Messaging and Lotus Workplace Documents will be the first IBM solutions utilizing IBM Workplace Client Technology Foundation for rich client versions of Lotus Workplace products and other IBM products Projected 2H04 availability to solution providers and ISV s to build rich end user applications Messaging Learning Portal Content Team Collaboration Many more.

16 6 BM Workplace Client Technology Middleware Messaging Documents Bank Branch Local App Server Accounting ISV Custom Eclipse 3.0 Foundation User Experience Framework, Windowing, Component Interaction Mechanism Local Database Provisioning Agent Replication User Experience Rich, Contextual Disconnected Componentized Provisioned Replication/ Synchronization Provisioning Workplace Client Technolog Componentized Server Managed Pervasive Secured Data OS utilities (Browsers, Drivers etc.) Operating System (Windows, Linux, Mac (future))

17 7 DEMO

18 8 BM Workplace Client Technology No Touch Deployment Helps Lower TCO Server-managed delivery of rich clients to end user communities Centralized administration, setup and client updates Provision capabilities when needed on demand Rich user experience Disconnected use and synchronization Power of client software i.e drag-n-drop, improved responsiveness, UI control Componentized and Contextual Embedded Doc Extensible client platform for Collaboration, including mail, calendaring and scheduling, instant messaging, team spaces Document management Existing Web, Java,.Net and Notes Applications New Applications IBM and Business Partners Built in Data and Security Features Using local and server managed encrypted data stores With robust policy managed access and control Choice and Flexibility Linux, Windows and MacOS (planned) desktops Manage office documents and Java,.Net and C++ applications Standards-based interoperability

19 9 ey Deliverables Expected within next Twelve Months 2Q04 3Q04 4Q04 1Q05 2Q05 Lotus Workplace Products 2.0 ich Client (including disconnected) ollaborative Documents orkplace Builder nhance 1.1 products M Lotus Notes/Domino products ynchronize Domino family products omino Based otus Instant Messaging & Web Conferencing otus Team Workplace omino Document Manager Lotus Workplace Products 2.5 iseries, Solaris Server Support Expanded Data Store Support Continued API build-out Enhanced Tooling Rich Clients for Portlets ISV Tools for Rich Client Applications Mobile Rich Client Tech preview for Notes/Domino plug-in for Linux IBM Lotus Notes/Domino 7.0 products Tighter integration between Domino family applications Tighter integration with Workplace Continued focus on TCO Administration, performance and scalability improvements. Enhanced Application Development with DB2 storage and native web services Workplace for Notes Application WebSphere Portal Enable & Extend 5.02 WebSphere Portal Express & Express Plus 5.02 WebSphere Portal V5.0x WebSphere Portal 5.1 WebSphere Portal Enable & Extend for z/os V5.1

20 0 The Need for Workplace Productivity is Everywhere HR Finance & Administration Health benefits Customer Service HCM Store Manager Operations Procurement Event Social Services Wealth

21 1 BM Workplace Customers

22 2 BM Workplace Flexibility and Choice Server-Managed Client Environment Innovation for People Productivity Delivering on demand Organizations

23 Thank You Sean Loiselle Business Development Executive IBM Software, Asia-Pacific