Activant Prophet 21 Finance Charges, Customer Statements, and Customer Master Inquiry

Transcription

1 Activant Prophet 21 Finance Charges, Customer Statements, and Customer Master Inquiry Utilizing Customer Account Management Tools Course 2 of 2

2 This class is designed for Account Receivable personnel in charge of managing customer credit and overdue invoices

3 Objectives Generate finance charges on overdue invoices Generate Customer Statements Navigate Customer Master Inquiry

4 This course will NOT cover Cash Collections Invoice Generation Cash Receipts AR Trial Balance

5 Generate Finance Charges Define customers eligible for finance charges Indicate finance charge percentages and minimums Compound charges if necessary

6 Generate Finance Charges Setup > System > Company Maintenance > Accounts Receivable tab

7 Finance Charges Setup > System > Company Maintenance Finance Charges tab

8 Finance Charge Description Setup > System > System Settings > Accounts Receivable > General

9 Setting Up Customers Accounting > A/R > Maintenance > Customer Maintenance > Finance Charges tab

10 Finance Charge Cycles Used when Generating Finance Charges Monthly, Quarterly, Yearly Set up in Accounting > Accounts Receivable > System > Finance Charge Cycle Maintenance

11 Generate Finance Charges Accounting > A/R > Transaction > Generate Finance Charges

12 Generate Finance Charges Click the Retrieve this query button to retrieve results

13 Generate Finance Charges View past due amounts, calculated finance charges, and view credits applied.

14 When are invoices eligible for finance charges? Past due invoices based on net due date Impacted by Grace Days Finance charge calculated per invoice

15 Generate Finance Charges Finance Charges will be generated for all customers where the Save Finance Charge checkbox is checked.

16 Generate Finance Charges View details for outstanding invoices eligible for finance charges

17 Generate Finance Charges View how credits apply to outstanding invoices

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19 Customer Statements No one likes an unpaid invoice! Provide your customers with statements that show which invoices are unpaid.

20 Set up Customers Accounting > A/R > Maintenance > Customer Maintenance

21 Open Item/Balance Forward Open Item Statement lists each open invoice Invoice Date sequence Balance Forward Similar to a credit card statement Displays beginning balance (balance from last statement), activity on the account since last statement and current balance

22 Generate Customer Statements

23 Generate Customer Statements

24 Generate Customer Statements

25 Generate Customer Statements Click the Retrieve this query button to view customers eligible for statement creation

26 Generate Customer Statements To generate a statement for the corresponding customer ID leave the checkmark under the Print Statement column

27 Generate Customer Statements Statement Selection tab RMB options Customer selection Modify the display of customers

28 Generate Customer Statements Generate selected statements: Print Fax

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30 Balance Forward Statements Assign balance forward at customer creation Convert customer to Balance Forward

31 Convert Customers to Balance Forward Accounts Receivable > Transaction > Convert Customers to Balance Forward

32 Convert Customers to Balance Forward Accounts Receivable > Transaction > Convert Customers to Balance Forward

33 Convert Customers to Balance Forward Accounts Receivable > Transaction > Convert Customers to Balance Forward

34 Balance Forward Statements Customer Statement Date Inquiry AR > Inquire > Customer Statement Date Inquiry

35 Balance Forward Statements Customer Statement Date Inquiry

36 Reprint Balance Forward Statements Balance forward statements must be reprinted

37 Customer Master Inquiry Customer Master Inquiry Customer Maintenance Physical Address Custom Columns Ship To/Sales Rep Sales Pricing Financial Information Invoices Payment Credit Mgmt Cash Collection Contact Maintenance Tasks Territories Contacts Report

38 Customer Master Inquiry Accessibility Hotkey - F8 Right Mouse Button anywhere Customer ID field is present

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40 Customer Master Inquiry Credit History Tab

41 Customer Master Inquiry Payments History Tab

42 Published Solutions Solution 3798 Can I Print Preview Customer Statements Solution 3193 Compounding Finance Charges Solution 2172 How Finance Charges are Calculated 482 How to Setup Finance Charges 2967 Troubleshooting Finance Charge Calculations

43 Summary Generate finance charges on overdue invoices Generate Customer Statements Navigate Customer Master Inquiry

44 For More Information Prophet 21 Help Files Visit Activant on the web: View Educational Services course offerings Browse Documentation Search the Solutions database Submit a Support case Professional Services Sales pss@activant.com

45 Customer Account Management Tools Utilizing Customer Account Management Tools: Credit Management Assign Credit Limits to Customers Validate customer orders on credit hold Create and assign credit statuses to customers Updating customer credit statuses Set up alerts for orders on hold