The Future of Work: Understanding and Planning for Greater Ambitions. Accenture Steven Tiell R&D Sr. Principal

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1 The Future of Work: Understanding and Planning for Greater Ambitions Accenture Steven Tiell R&D Sr. Principal JLL Peter Miscovich Managing Director, Strategy & Innovation sig.org/summit

2 The Future of Work Understanding and Planning for Greater Ambitions October 2017

3 Presenters Peter Miscovich Managing Director, Strategy & Innovation, JLL Steven Tiell R&D Sr. Principal, Accenture

4 Steven Tiell R&D Sr. Principal, Accenture Steven is responsible for Technology Vision, Accenture s premier thought leadership used to direct R&D investments and guide growth strategies for Accenture and its clients. He's also established the firm's positions on data ethics and digital trust. As a strategy and innovation executive, Steven is passionate about creating scalable and positive impact through business model innovations that position companies to disrupt existing markets and enter new ones. Having worked in smart cities and the public safety practices at two defense contractors, much of his career has focused on leveraging technology for impact in the public sector. Prior to Accenture, Steven led numerous global programs for Cisco's Connected Urban Development initiative and led the Smart+Connected Communities Institute. He has also led R&D for a global digital media firm and started several entrepreneurial ventures. Steven lives in San Francisco and holds a BS in Computer Science Engineering, Information Systems and an MBA in Sustainable Management Jones Lang LaSalle IP, Inc. All rights reserved. 4

5 Peter Miscovich Managing Director, Strategy & Innovation, JLL Peter is an executive management consultant who develops corporate strategy and integrated enterprise solutions for global Fortune 100 organizations. His core areas of expertise include enterprise operational improvement, digital talent strategies, real estate portfolio transformation and innovative workplace solutions. Peter serves on the Accenture Technology Vision Board and the CERES Presidents Advisory Board leading organizations focused upon complex systems transformation. As a former partner with PricewaterhouseCoopers (PwC) Global Advisory practice and a Partner with Deloitte Consulting s Strategy and Operations practice Peter has focused upon Corporate Real Estate Strategy and Workplace Transformation solutions for more than twenty years. Peter holds degrees in Civil Engineering from the University of Arizona and MIT Massachusetts Institute of Technology Executive Leadership Development and Transformational Change programs Jones Lang LaSalle IP, Inc. All rights reserved. 5

6 @stiell

7 @stiell Input / Output Natural language

8 @stiell Transaction Interaction Experience

9 Contracts Smart

10 Vendor

11 Cash

12 @stiell Cloud Edge

13 @stiell Employees External crowds

14 Full-time workers Zero-time

15 Future of Work Next Generation Enterprise Workplace Model October 2017

16 The Liquid Workforce + The Human Cloud 30% Workforce Liquid Workforce Emergence Crowdsourcing of Work New normal for daily work orchestration and management 75% Workforce Future Liquid Workforce Growth The Internet of Work Social business platforms organize work via the Internet Employer Benefits Flexible workforce labor JIT just in time labor Employee Benefits Growth in flexible microentrepreneurialism = Flexibility The Hollywood Model Potential future dominant workforce management model The Human Cloud Scaling of the enterprise workforce and infrastructure 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 16

17 Digital Workplace Transformation How work is organized: Digital Work Process Transformation Technology radically disrupts traditional ways of organizing work What work is performed: AI + Human to Machine Robotic Collaboration Digitally-enabled talent transforms work practices Who performs the work: Digital Talent + Workforce Enablement Technology demands and enables a fundamentally different workforce Why people work and how they are supported: The Human Experience Matters Employers compete on more democratized, personalized and customized work experiences How work is led and managed: New Leadership Models are Emerging Advancements will require new ways of leading and managing work and workers From Accenture Research 2017: The Digital Workplace of the Future 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 17

18 Evolution of Corporate Real Estate Corporate Real Estate Portfolio Transformation Agile Flexible Workplace Strategies Digital Workplace Ecosystems (Technology) Future of Work Enhance Human Experience via The Digital Workplace 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 18

19 The Future of Work Model

20 The Future of Work Model Five Primary Dimensions Human Experience Enhance employee experience through human engagement, empowerment and fulfillment. Financial Performance Manage spending to enable growth and enhance return on investment (ROI) Jones Lang LaSalle IP, Inc. All rights reserved. Digital Drive Harness digitization and rich data to enhance human performance and enterprise performance. Continuous Innovation Combine new thinking, solutions and processes to drive value creation and accelerate workplace transformation. Operational Excellence Optimize enterprise resources and service delivery to increase productivity, mitigate risks and ensure high performance. 20

21 Human Experience Engagement, Empowerment and Fulfillment as Human Experience Creates Enterprise Value Enhance employee experience to create positive, purposeful integration of meaningful life and work experiences Integrated Resources Effective and efficient common resource platform model for all integrated support services Predictive Technologies Anticipate employee demands/needs and refine to customize High-Touch Experiences Pervasive, hyper-personalized experiential services to create delight 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 21

22 Digital Drive AI + Cognitive + IoT + Data Science + Machine Learning + Natural Language Processing + Robotic Process Automation + Smart Work Harness digital transformation and data science to enhance human performance and enterprise performance Smart IoT Technologies Develop systemic technology integration to support individual preferences Artificial Intelligence Enable predictive smart capabilities powered by intelligent data Robotic Process Automation Increase human-tomachine enterprise collaboration ecosystems 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 22

23 Continuous Innovation Advance Open Innovation Across the Value Chain Develop Strategic Alliances and Embrace Innovative Disruption Combine emerging technologies and processes to drive innovation value and accelerate workplace transformation Strategic Alliances Multiply alliance partnerships to drive innovative thinking Advanced Technologies Increase experimentation and product innovation Open Innovation Invent entirely new services and products 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 23

24 Operational Excellence Flawless Execution and Seamless Integration Operational Platform Transformation and Efficiency Gains Optimize enterprise resources and service delivery to increase productivity, mitigate risks and ensure performance Integrated Business Services Improve enterprise efficiency and effectiveness Predictive Analytics Drive better outcomes and mitigate risks Algorithmic Businesses Enable performance driven portfolios and operational success 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 24

25 Financial Performance Align Metrics to Ambitions with Management Focus upon Workplace Investments and Financial Returns Manage workplace investments to enable profitable growth and to increase long term Return on Investments (ROI) Workplace Investments Provide high value and ROI to the enterprise Cost Management Aligned to utilization, optimization and risk Metrics Matter To ensure desired performance outcomes and drive ROI measures 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 25

26 Global Client Case Study

27 Global Client Transformation Priorities Workplace Ecosystems Multiple diverse workplace settings for enabling human performance Socialization and work activities to optimize Individual interaction and social organizational adjacencies Technology Integration Seamless integration of new technologies for future business workforce, process, operational business performance improvement Human to Machine collaborative ecosystems Human Experience Creative and vibrant workplace design for human experience and Attractive to employees and future digital talent demands Employee safety, wellbeing and wellness Workplace Image + Brand Workplace branding and client interaction for future innovation and creativity Fosters the image and brand to attract future digital talent and clients / customers Location ecosystems 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 27

28 Global Client Technology Transformation Agile + Distributed + Flexible + Networked + Resilient + Technology Enabled Current State Workplace Future State Workplace Digital work processes Workplace flexibility Activity based settings Enable agile flexible work environments via the deployment of emerging technologies Cognitive Computing Digital Workplace Digital + interactive Virtual Collaboration Assigned workspace Telework + telecommuting Workplace Today Wireless workplace Mobile technology Integrated technologies Ensure workplace technologies foster the mix of collaboration and cognitive work behaviors Invest in next generation third platform integrated technologies Smart Work Unified ICT* Workplace Networks Cloud Technology On Demand Workplace Social Business Agile Workplace Enterprise workforce strategies + real estate strategies + technology investments + workplace strategies = integration * ICT Information Communications Technologies 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 28

29 Global Client Enhancing Employee Experience Workplace Design Life in the Day of an Employee Why Employee Experience Matters Arrival / Virtual reception Individual work Socialization lounge Team engagement 9AM 10AM 11AM 12PM 1PM 2PM 3PM 4PM 5PM Conference meetings Cognitive work Client engagement Personal storage 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 29

30 Our Primary Conclusions Organizations Must Enhance Human Experience for Greater Digital Talent Attraction + Retention Future Workforce Models will be enabled by The Liquid Workforce + The Human Cloud AI + Human to Machine + Machine to Machine Augmentation Increasing as Human + Machine Collaborative Ecosystems Grow Exponentially Future of Work = Digital Talent Strategies + Digital Process Transformation + Financial Performance Future of Work = Agile Real Estate Strategies + Workplace Transformation + Change Management 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 30

31 Question & Answer Session October 2017

32 Thank you Steven Tiell +1 (415) Peter Miscovich +1 (212)

33 Evaluation How-to: Why? How? Your feedback drives SIG Event content By signing and submitting your evaluation, you are automatically entered into a prize drawing From the App 1. Select Schedule 2. Select Schedule by Day 3. Select Day 4. Select Session S15 5. Scroll to Session Survey COMPLETE & SUBMIT EVAL

34 Session #15 The Future of Work: Understanding and Planning for Greater Ambitions Steven Tiell +1 (415) Peter Miscovich +1 (212) Download the App: sig.org/app Tweet: #SIGfall17

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