BSS/OSS Integration. Presented by Rex Rogers V.P. of Information Services

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1 BSS/OSS Integration Presented by Rex Rogers V.P. of Information Services

2 BSS/OSS Integration MACC Product Goal for MBTC Strategic Focus Where do you see the industry going? What new product offerings are you pursuing? Where can MACC enhance our systems to support these business directives?

3 BSS/OSS Integration MACC Product Schedule for MBTC Breakout Sessions for Specialized Product Focus BSS/OSS Integration Customer Master (CM) Accounting Master (AM) Application Interfaces (AI)

4 View of MACC Systems Pre integration Minimal automated communications between systems Manual efforts and redundancy to capture data between systems Teams segregated in functional Product Life Cycle (PLC) support End User Billing CABS

5 Initial Draft Integrated Systems

6 High Level Overview of MACC s Existing Integrations Several two way communications within the MACC Product Suite Several automated functions to reduce manual and redundant efforts Teams now integrated to provide improved PLC support and knowledge sharing

7 epay Toolkit AM/CABS Integration emacc Services BSS / OSS AM/CM Integration TMS CABS MACC Mobile Application Interfaces End User Billing

8 BSS/OSS Integration MACC Product Strategic Direction Expanded Mobile Application Features Expanded TMS Features with AM Service Order and Trouble Ticket with Labor Hours Web Reporting and Billing Data (BL67 and BL84) Application Interfaces with Inventory / Equipment Expanded Metered Broadband Functionality

9 BSS/OSS Integration What s your Strategic Focus? Where do you see the industry going? What new product offerings are you pursuing? Where can MACC enhance our systems to support these business directives?

10 BSS/OSS Integration Questions??

11 BSS/OSS Integration Thank You!!

12 ebill ezpost Mobile Pay Check Scanning integrated web payments with bill and insert viewing integrated payments from customers online bank system integrated payments and bill notification via cell phone integrated payments via check scanning, with image capture of check and remittance stub Home

13 AM / CM Integration Credit Refunds Network Interface (NII) Pointof Sale POS Billing and Cash Receipt Scheduling Sends credit account refund information to Accounting Payable for check writing Interface between CM, AM, and Pointof Sale for inventory and/or equipment billing and tracking Retail sales from multiple offices and inventory locations After billing is processed in CM, journal entries are sent to AM. As payment batches are processed in CM, journal entries can be sent to AM During a POS register sale or AR invoice, users can launch CM scheduler to book a technician s time Home

14 Application Interfaces Telephone Video Internet Wireless CAD / Dispatching Telephone switch provisioning and audit functions Head end provisioning for subscriber information and services. Also provision set top boxes Radius server authentication and provisioning subscriber information and services Wireless switch provisioning and audit functions Synchronization of subscriber information, services plant and equipment with mapping system. Also optional technician dispatching capabilities Attend the AI Product session for more details on these interfaces Home

15 Time Reporting Benefits View W2 s and Paychecks Time off Requests ** Labor Approval ** Employees can record daily timesheets using customizable pay codes Employees can monitor available and used paid time off, updated every payroll cycle Employees can view their wage reports as soon as the payroll cycle is complete Employees can submit a request for time off sending a notification to their manager for approval resulting in labor records on the timecard Managers can review and approve labor for their employees from the TMS application ** available 4 th quarter 2012 Home

16 Management Reporting Web Self Care On line Directory TMS Map It Web Billing Standard and ad hoc reports for marketing, mediation, CABS, epay Toolkit and edatamaster Customer web based functionality for the purchase of services, viewing call data, and reporting trouble Customer access to research local phone numbers and addresses from the Telco website Telco employee based access to time reporting, review benefit data, and view W2 / paychecks Web based map view of service order or trouble tickets with CM filtering options Telco web based feature to control selective bill formatting Home

17 Stock Accounts Payable Accounts Receivable Purchase Order Continuing Property Records (CPR) Point ofsale (POS) General Ledger Payroll Inventory Human Resources Fact Sheet Home Attend the AM Product session for more details on these modules

18 Billing Capital Credits Delinquents Inquiry Accounting Marketing 3 rd Party Plant Trouble Prospect Management Service Order Scheduling Receivables Fact Sheet Home Attend the CM Product session for more details on these modules

19 3 rd Party Modules Credit Bureau Credit Card Directory Directory Assistance E911 Equal Access PIC / DA LIDB / CNAM PPV/VOD Attend the AI Product session for more details on these interfaces Home

20 End User Billing Polling Rating Toll Bill Generation Reporting CM Billing Update Retrieve call records from the switches on a cycle basis Applies a flat rate fee to call records for processing Rerates the call data based upon plans purchased by the customer Generates the actual bill statement, as well as creating files that be viewed through CM or ebill Generates several reports to recap all the processing previously completed, as well as recurring charges from CM Generates bill dollars by category to pass back into CM to reflect final billed amounts. Home

21 CABS Carrier Access Billing Consolidated Billing Special Access OCN Billing Billing process for switched access traffic billed to IXC s Billing process that combines small billed amounts from multiple MACC customers to generate one consolidated bill to the IXC s Billing process for special access circuits that can be billed to the IXC s or directly to the end users Bill process for wireless and reciprocal compensation traffic Attend the CABS sessions for more details on these CABS services Home

22 AM / CABS Integration CABS / GL Web Payments CABS / AR Monthly CABS revenue entries, once processed by MACC, can be imported directly into the General Ledger Track monthly CABS payments using a web application. Transmitting payments to MACC will allow for past dues and late penalties to be applied to next month s billing Monthly CABS revenue entries can be imported into Accounting Master s AR module. Invoices and payments will update the general ledger when posted Home

23 MACC Mobile Inbox Account Inquiry Trouble SO Search View a list of assigned or all Trouble Tickets, as well as a list of Service Orders assigned to an individual or a Department View selected information from the account inquiry features in CM Provides same Trouble Ticket search capabilities as CM, as well as real time updates to Trouble Ticket information View a list of Service Orders using the same search capabilities as CM With a one time set up fee, MACC Mobile will be available to all existing CM users with a SQL and CM seat license. Home

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