Mobile Voice Productivity & Automation. For Field Service Applications Mobile Inspections, Repair, Delivery & Asset Management

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1 AccuSpeechMobile: Technical Overview Mobile Voice Productivity & Automation For Field Service Applications Mobile Inspections, Repair, Delivery & Asset Management

2 Table of Contents Mobile Workforce Productivity and Application Automation 3 Mobile Imperative: Non-Invasive Optimization of Existing Mobile Applications 4 The AccuSpeechMobile Solution: For Field Service Apps: On Any Device, Multi OS 5 Intelligent Voice Client and Voice+ Automation Enabling Console Voice Control and Voice Response Capabilities 6 How to Voice-Enable Your Field Service Application 7 Voice+ Automation Enabling Console: The Analyzer The Grammar Studio 8 AccuLogic Automation 9 The Intelligent Voice Client 10 Deploying Your Voice Capabilities to Your Field Service Applications 11 Best Practices for Success 12

3 We changed the scalability for workforce voice productivity by powering your field service applications affordably and practically. We optimize and speed field service operations, improving workforce safety and customer satisfaction. Voice Productivity & Automation for Existing Mobile Workforce Applications AccuspeechMobile, is a one-of-its-kind mobile voice-enabling solution for any existing mobile workforce application. It s a complete end-to-end solution that eliminates the complexities, costs and risks often associated with voice technologies. The company s patented solution exploits advanced voice expertise, technology, voice logic and mobility to deliver robust voice capabilities and application automation completely and solely from today s powerful mobile devices in the marketplace. A Mobile Voice Solution Designed to Place You in Control AccuSpeechMobile is a solution designed to be used by the customer, trained to use our voice-enablement tools to deliver voice productivity wherever and whenever they want it a solution that eliminates dependence on proprietary vendors and consultants a solution to deliver the voice productivity for your existing mobile applications as well as new applications in the future. Most all of our existing customers are trained to use the Voice+ Automation Enabling Console to voice power a broad base of enterprise mobile workforce applications, to implement change management easily and quickly and without the need for any type of middleware or backend software servers. Our mobile voice solution eliminates the traditional need for the pages of code and months of custom development and the risks associated with both. We ve eliminated the historic technical obstacles making voice productivity a practical solution optimizing any mobile workforce application.

4 Mobile Voice Productivity & Automation We voice-automate your field service workforce applications, turning them into super apps, making entirely new levels of workforce productivity a reality. Mobile Workforce Imperative By providing a mobile-device driven voice user interface for the existing application, AccuSpeechMobile provides an ROI that is unmatched in the industry. All of our customers have experienced great success developing the most effective mobile software applications specific to their workflow and business goals. Our imperative has always been to empower our customers to voice automate the mobile applications and investments they have deployed to their mobile workforce field operations. And, to achieve this with a practical mobile solution that made voice control deployment quick and customizable; to make change management easy to allow voice productivity to support future changes in business process, and; to provide a solution that allows the customer to deploy voice productivity to any and all mobile applications as they realize the power of the benefits of a voice automated mobile solution. Voice-Automation In addition to voice-enabling mobile applications, our patented AccuLogic enabling language and our Device-Based Intelligent Voice Client allows our customers to further streamline their applications, if needed, to skip screens and speed transactions. All without changing your application s code. A single voice utterance can trigger data input automatically push multiple function keys to skip unnecessary screen(s) navigation, invoke scanner activation- anything the device can do that will further power your mobile applications. By being able to combine these capabilities, economies of scale regarding productivity and safety and efficacy jump exponentially versus any proprietary voice application.

5 The AccuSpeechMobile Solution A Voice & Automation Enabling Solution for Any Existing Field Service Mobile Application AccuspeechMobile solution is a patented fully mobile voice enabling technology that delivers all the voice capabilities and application automation you need to support the functions of your existing and future thick-client or Web/HTML field service mobile applications, solely from your mobile device. The AccuSpeechMobile solution: Delivers all voice capabilities from the mobile smartphones, tablets, notebooks, PCs or ruggedized devices as driven by Android or Microsoft Oss, without making changes to your application code. Is capable of voice-enabling future applications your organization has on its long-term development schedule. Provides easy voice-change management should your business processes change, protecting and extending your investment in the AccuSpeechMobile voice solution. Provides all the tools for trained personnel to voice-enable future mobile applications Device-Based Intelligent Voice Client (IVC) Stand Alone Voice+ Automation Enabling Studio - Creates Mobile Voice/Automation Customization File The AccuSpeechMobile solution is comprised of two (2) software components: 1) an Intelligent Voice Client that resides on your mobile device that provides intelligent integration with the existing User Interface, the device s OS, and device functions; a mobile speech engine that provides all the speech capabilities to support your application functions, plus device functions, and; 2) a stand-alone, easy-touse Voice+ Automation Enabling Console that resides on a laptop or PC that creates your apps mobile customization file. The customization file, once created, is upload to your mobile device to deliver the voice functionality required to voice control your mobile application.

6 Voice Control and Response Robust Voice Control & Voice Response Capabilities Voice technologies commonly associated with voice controlled applications are typically limited to very simplistic commands that provide rudimentary navigation control. In order to voice enable beyond rudimentary capabilities proprietary professional services, complex coding and server or cloud-based voice implementations are required. And even with such efforts the types of applications capable of being voice enabled are very limited. With AccuSpeechMobile robust voice capabilities for the broadest base of applications are delivered completely from your mobile devices. In addition to voice controlled heavy data collection and navigation other necessary capabilities are provided to further improve accuracy and productivity. (See Inset) Data Collection Voice Input Confirmation Voice Navigation Automated Voice Prompting Automated Voice Reporting Voice Input Confirmation: Once a user employs voice to collect information, and automated voice can repeat back the data voice-collected to ensure accuracy before the data is confirmed. Voice Prompting: Particularly helpful for new users, an automated voice prompter or tutor can inform the user which step to take next. Once the user is adequately trained, the prompter or tutor can be turnoff to improved speed. Voice Reporting: If your user needs to access instructions, or any type of information that resides on the application, the Text-to Speech function can use an automated voice to read the information to them audibly so as to allow the user to keep his/her eyes on the task instead of reading.

7 Voice-Enabling Your Field Service Apps Transforming mobile field service apps into super-apps, with voice productivity and application automation. How AccuSpeechMobile Will Successfully Voice-Enable Your Mobile Application While most vendors take a speech engine and write pages of proprietary code for the most rudimentary functionality, Vangard s AccuSpeechMobile solution used decades of speech integration experience to develop an SDK, which we call our Voice Enabling Studio to provide a full set of software tools to quickly and effectively voice enable applications. These tools, which run on a laptop or PC, include an application analyzer, a grammar development wizard and a speech compiler. These tools create the interface that seamlessly integrates with the Intelligent Voice Client software license that is loaded on the mobile device. Stand-alone Voice+ Automation Enabling Studio (Laptop of PC Based) 1. The analyzer When you open up the analyzer, it will develop a map of every data input field on every screen in the application. Each will be designated screen number and location of each control and field.. The analyzer does this for all data input fields in the mobile application. Screen Settings Mobile Application Screens Field Settings

8 Voice-Enabling Your Field Service Apps Automation Capabilities with no changes to your applications code. 2. The Grammar Studio After the analyzer has completed the review of the data input fields, the grammar studio will open. It will begin on the first screen and data input field. This is where the true speech design of the interface occurs. In the wizard, there are a wide variety of capabilities to choose from: Voice Command and Grammar Capabilities a. If then scenarios i. If I say a. then do this. If I say b then do that. b. Standard grammars i. Alpha numeric ii. Bar code scanning input iii. Word(s) and/or Phrases iv. Sentences v. Groups (colors, sizes, types, etc..) vi. Voice macros 1. If I say green fill; the entire application, screen or portion using the defined green scenario. 2. If I get somewhere and I need a new session, I say new session and everything that needs to occur (sign in, opening to the correct screen) happens automatically. As you can see, there are a myriad of choices and capabilities;

9 Voice-Enabling Your Field Service Apps Automation Capabilities with no changes to your applications code. 3. Voice automation commands if desired are added using the wizard based commands. Our solution s AccuLogic simultaneously combines voice commands for the application and voice commands that initiate multiple device commands or capabilities automatically triggered from a single voice utterance. This is how AccuSpeechMobile voice automates applications. Here s an example. In your deployment you may have an exception. You are using voice to control your application and all of a sudden you need the exception screen. In the past, you may have had to close your existing application, open another window, log in again, hit an F7 key, a return key, tab twice and then cycle through the screens. With our automation capability and the power to integrate the voice utterance to both the application and the hardware capability, when the user says exception, the sequences of hardware functions required to make this happen manually -- happens automatically. Imagine the time savings and the ease of use in difficult environments, fully deployable without making any changes to your application code. This capability also can be employed to streamline the sequencing of application navigation, eliminating any unnecessary screens, further speeding the completion of transactions and functions. This differentiates us from every other vendor building speech interfaces. AccuSpeechMobile deploys voice control deployed solely on the mobile device, plus it delivers voice application automation to your Voice User Interface as a unique capability only available with this patented solution.

10 Intelligent Voice Client The Intelligent Voice Client (Runtime License) 4. The Intelligent Voice Client, our run time license is installed on every device that The Intelligent Voice Client runs the custom VUI built by the Voice Enabling Studio. This run time software is fully functional in very important aspects: c. The Intelligent Voice Client integrates seamlessly with the OS on the device. This allows it to use any and all capabilities that the hardware device has; ie; bar code scanners, function keys, resizing, return keys, zoom in-and-out, any hardware capability. This is critical to the voice automation capability that is designed in the Voice+ Automation Enabling Studio when building the custom VUI. d. The Intelligent Voice Client is not an either/or technology. The AccuSpeechMobile Intelligent Voice Client license includes the highest performance speech engine available and allows full functionality to the application through the keyboard, stylus, scanner or any other input method available to the user. This is another differentiator for AccuspeechMobile in that it has full functionality and adds voice; it does not replace all the functionality just to add voice. e. The Intelligent Voice Client integrates with almost all Microsoft Operating Systems as well as Android. This allows our customers to run VUI s they design on a variety of products, bar code scanners, PC s, smartphones, tablets, ruggedized devices and others. This allows our customers the choice for the best device in the best environment, not always using the same device because there is only one choice for almost all other proprietary voice vendors. Intelligent Voice Client (IVC)

11 Deploying Voice to Your Field Service Deploying the Voice-Enabled Mobile Application 5. The Voice+ Automation Enabling Studio Compiler The language used for voice technology is called BNF notations. All other companies use this standard language to add voice to their proprietary applications. This way they only have to do it once. We have developed our own patented proprietary usage of BNF notations that allows us to compile new implementations and changes to existing projects simply and easily. 1) Our compiler takes the project built by the analyzer and the toolkit and compiles it into 2 small 250kb files. 2) These files are then uploaded to the device and integrated with our Intelligent Voice Client (license). 3) That device is now fully voice enabled with all the rich capabilities designed specifically for that application on that device. Customized Voice & Automation File Integrated High Performance Speech Engine Intelligent API for Existing User Interface Intelligent Integration w/os & Device Functions Compiled Customization File Voice User Interface & Automation Uploaded to Mobile Device and Intelligent Voice Client Fully Voice-Enabled Mobile Application

12 Best Practices Headset Hardware Best Practices AccuSpeechMobile personnel have substantial expertise supporting our customers in making choices for appropriate noise-cancelling headsets and microphones. With each customer come different environments and ergonomic requirements. After substantial experience enabling applications of different types, we do recommend avoiding Bluetooth headsets as the noise cancellation capabilities in Bluetooth products do not meet the rigorous requirements for required by voice powered mobile applications. However, there remain other options to make cord or cordless headsets/microphones possible for a wide variety of indoor or outdoor environments and conditions. Training & Deployment Best Practices The success of the professional services offered is based on a collaborate approach we ve seen successfully employed between AccuSpeechMobile personnel and our customers. As your mobility team has the subject area expertise that drives the usage of your workforce application and its effectiveness in the field, this experience is of substantial help to AccuSpeechMobile personnel in bringing our voice enabling and deployment expertise to ensure the optimal success of the project. The professional services and training will include all the requirements, milestones and tasks required from creating the scope of work (SOW) to achieving all the objectives of the contained therein ensuring your satisfaction with deployment and the success of the project.

13 For More Information For More Information Call: Mauchly, Suite 329, Irvine, California Vangard Voice Systems, Inc. AccuSpeechMobile is a Trademark Owned by Vangard Voice Systems, Inc.