SERVICE DETAILS. Program Technical Support Services Service Level: Software Update License & Support. Product Description CSI # Qty License Metric

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1 SERVICE DETAILS Service Level: Software Update & Support Change Management Pack - Processor Open System Gateways - Computer Edition - Processor Processor Oracle Financials - Application User Oracle Internet Application Server Enterprise Edition - Processor Oracle Internet Developer Suite - Named User Oracle Partitioning - Processor Oracle Tuning Pack - Processor Financials Intelligence - Employee HR Intelligence - Person Oracle Advanced Benefits - Person Oracle Discoverer Desktop Edition - Named User Oracle Financials - Application User Oracle Grants - Application User Oracle Human Resources - Person Oracle Internet Application Server Enterprise Edition - Processor Oracle Internet Developer Suite - Named User Oracle Internet Expenses - Expense Reports FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL

2 Service Level: Software Update & Support Oracle Project Billing - Application User Oracle Project Costing - Application User Oracle Self-Service Human Resources - Person Oracle Time and Labor - Person Oracle Treasury - Application User Oracle Tutor for Applications - Application User Order Management - Order Line FULL FULL FULL FULL FULL FULL FULL Payroll - Person FULL Purchasing Intelligence - Purchase Line Oracle Internet Application Server Enterprise Edition - Processor Oracle Internet Developer Suite - Named User Plus Processor Wireless Option - Processor Oracle Advanced Pricing for Oracle Purchasing - Enterprise $M in Operating Budget Oracle iprocurement - Enterprise $M in Operating Budget Oracle isupplier Portal for Oracle Purchasing - Enterprise $M in Operating Budget Oracle Procurement Contracts for Oracle Purchasing - Budget Oracle Purchasing - Enterprise $M in Operating Budget Oracle Sourcing for Oracle Purchasing - Enterprise $M in Operating Budget FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL FULL

3 Service Level: Software Update & Support Suite Enterprise Edition Plus - Processor ULA Edition - Named User Plus Edition - Processor Named User Plus Processor Assets (over 4K employees - UPK Module Financials Centralized Solution Set (over 4K employees and/or over $1 billion in revenue) - UPK Module for Oracle Sourcing (over 4K for Order Management (over 4K for Project Costing (over 4K General Ledger (over 4K

4 Service Level: Software Update & Support Human Resources (over 4K Internet Expenses (over 4K iprocurement (over 4K isupplier Portal (over 4K Payables (over 4K employees - UPK Module Purchasing (over 4K employees - Nonstandard User Receivables (over 4K employees - UPK Module Self-Service Human Resources (over 4K employees and/or over $1 billion in revenue) - UPK Module Oracle Financial Analytics Fusion Edition - Enterprise $M in Operating Budget Oracle Human Resources Analytics Fusion Edition - Enterprise Employee Oracle Procurement and Spend Analytics Fusion Edition - Budget Oracle Project Analytics - Budget FULL FULL FULL FULL

5 Service Level: Software Update & Support Named User Plus Processor Oracle Supply Chain and Order Management Analytics Fusion Edition - Enterprise $M in Operating Budget FULL Oracle Tuning Pack - Named User Plus Oracle Tuning Pack - Processor Oracle User Productivity Kit Standard - UPK Developer Oracle User Productivity Kit - UPK Employee FULL FULL Service Level: Software Update & Support Edition - Named User Plus Named User Plus Oracle Partitioning - Processor Processor Oracle Tuning Pack - Named User Plus FULL FULL FULL FULL FULL

6 Service Level: Software Update & Support Hyperion System 9 BI+ Enterprise Analytics - Test and Development Hyperion System 9 BI+ Enterprise Analytics - Workgroup Tier Essbase Analytics Bundle - Named Interactive User Essbase Analytics Bundle - Named View User Essbase Analytics Bundle - Test and Development Essbase Analytics Bundle - Workgroup Tier Oracle Hyperion Planning Plus - Application User Oracle Hyperion Financial Data Quality Management Adapter Suite - Application User Oracle Hyperion Financial Data Quality Management - Application User Oracle Hyperion Public Sector Planning and Budgeting - Application User FULL FULL FULL FULL Service Level: Software Update & Support Oracle Functional Testing Suite for Oracle Applications - Named User Plus Oracle Inventory Management - Budget Oracle Load Testing Suite for Oracle Applications - Named User Plus FULL FULL FULL

7 Service Level: Software Update & Support Oracle Mobile Supply Chain Applications for Oracle Inventory Management - Enterprise $M in Operating Budget FULL Service Level: Software Update & Support Management Pack - Named User Plus Management Pack - Processor FULL Suite Foundation Edition - Named User Plus Suite Foundation Edition - Processor FULL Oracle Data Integrator for Oracle Business Intelligence - Named User Plus Oracle Data Integrator for Oracle Business Intelligence - Processor FULL Oracle Data Visualization - Named User Plus Oracle Data Visualization - Processor FULL