Contents. The Modern Retail Landscape. Top-Of-Mind Objectives for Retailers for the Consumer? What does this mean for the Consumer?

Transcription

1 INFOTECH Gearing UP FOR THE RETAIL REVOLUTION

2 The Modern Retail Landscape 01 Contents Top-Of-Mind Objectives for Retailers for the Consumer? 02 What does this mean for the Consumer? 03 The Store will remain the Hub of Retailing 04 Strategies for Success 11 The Technology Advantage 05 Using Best-in-Class Technology 14 The Vision for New Age Retailers 06 Leveraging Business Intelligence 15 What is Omni- Channel Retail 07 The Verdict 16 From Vision to Reality 08 What the Retail Market is Saying 18 The Solution Map 09 About Godrej Infotech Limited 20 You have the Power Of Choice 10 Contact Us 21

3 The Modern Retail Landscape Time has become the most important priority for today s consumers. New solutions in mobile commerce, online product comparison, self-checkout and in-store customer applications are all designed to achieve one prime objective increase speed of operations without compromising on quality. While e-commerce is gaining momentum amongst many shoppers, a visit to the mall, hypermarket, grocery store or specialty outlet is an event that is equally sought after by the entire family. Along with this, social consumerism is another path breaking trend that is catching up. Feedback from social networks is often the basis on which majority of purchase decisions are made. These kind of evolving market dynamics and new technology trends are forcing retailers to rethink their future roadmap and execution strategies. Today's retailers cannot afford to lag behind in market share by sticking to their traditional sales channels. Whilst most are clear on their overall vision and goals, they face significant operational and technological challenges in providing consistent shopping experiences to their customers. 1

4 Top-Of-Mind Objectives for Retailers Empowered Consumers and Revolutionary Change Driving pace of change Average Consumer to Empowered Consumer Multi-Channel to Omni-Channel Company s Channel to My Channel Automation to Empowered Local Business to Global Business Social Network to Social Commerce Mass Merchandise to Personal Merchnadise Consumers are increasingly getting used to multi-channel shopping experiences where they research products on the internet, compare prices, and physically verify products in stores before taking buying decisions. It therefore becomes imperative for retailers to offer integrated services that can be uniformly accessed from the website, mobile application and store. According to a survey by Forbes, 44% of respondents prefer to buy online and collect in-store in the US. To keep up with evolving customer expectations, even leading online retailers such as Amazon and ebay are partnering with store based retailers to offer click-and-collect services. 2

5 What does this mean for the Consumer? The complete shopping experience for consumers means a personal touch, along with seamlessly integrated sales channels across mobile, web and store. Today's consumers have become more demanding and look for personally relevant offerings - with a choice to purchase in a time, place and way that is most convenient to them. The Complete Shopping Experience Personal Seamless Differentiated From Mass Merchandise to Personal Merchandise From The Company s Channel to My Channel From Standard to Standout The Dynamic Retailer 3 Connected without compromise Personally Relevant Agile & Opportunistic What They Want How, When and Where They Choose Increase Employee Productivity & Effectiveness Anticipate Trends & Capitalize on Opportunities

6 The Store will remain the Hub of Retailing Total global retail sales have reached the $22 trillion mark in A study of in-store and e-commerce sales from 22 countries since the last couple of years shows that, ONLINE RETAIL SALES ACCOUNT FOR ONLY 5.9% of the Total Sales. The Good News Global Retail Sales to Grow at an Average 6.0% on a Y-o-Y Basis Forecast for 2018 Total Sales: $28.3 Trillion Online Retail: $2.5 Trillion Source: emarketer.com 4

7 The Technology Advantage Leading research agency Gartner predicts that, By 2018, the total cost of ownership for business operations will be reduced by 30% through smart machines and industrialized services. Gartner indicates that successful omni-channel retailing involves building on the right touch-points with the customer, through people, processes, channels or devices. Associates External Touchpoints E-Commerce ople Pe Proc ess Stores Customer Social Commerce Mobile Commerce Call Center Catalog Applications With technology innovations becoming more easily affordable and acceptable, Microsoft and other leading enterprise solution vendors like LS Retail are actively working on creating new pathways for retail success. Some of the highlights at the National Retail Federation s Big Show 2016 were: Use of Office 365, Skype for Business and Yammer for streamlined store to headquarter collaboration. Location awareness solutions based on Bluetooth communications and Microsoft Azure for delivering customized information. Sales floor activity monitoring applications for better assisting customers. New self checkout technology, through mobile application SKIP, for self scanning and self payments at the store. Windows 10 enabled vending machines with Azure IoT Dashboards for real time inventory level 5 tracking.

8 The Vision for New Age Retailers New age priorities for retailers include handling internal and external operational factors, in addition to addressing consumer delight aspects. The focus is truly multidimensional, covering efficient supply chain management, integrated point of sales, and enhanced customer flexibility. + ONMI-CHANNEL Single system across POS, e-commerce, contact center and social channels. SUPPLIER COLLABORATION Setup your suppliers for success by sharing product, order and payment details. SUPERIOR CUSTOMER EXPERIENCE Delight your customers by empowering them to make better choices. LOYALTY PROGRAMS Plan, Manage, Execute and measure promotions in customer friendly ways. EMPLOYEE PRODUCTIVITY Motivate with tools that enable collaboration and open reward practices. 6

9 What is Omni -Channel Retail Omni-channel retailing is often defined by systems and processes wherein the customer dictates the route they take to purchase. Processes and systems within the retail ecosystem simply facilitate this journey from initial intention to final purchase. This kind of retail experience is about selling through a variety of sales channels. Typically, these sales channels are independent of one another, leading to an inconsistent and often frustrating customer experience. Integrating these sales channels is the next stage of retailing which is now popularly known as omni-channel retailing. The omni-channel business model requires retail companies to act as supply chain partners, helping their distributors, manufacturers and customers effectively manage all of the operational activities within the supply chain cycle. 7

10 From Vision to Reality GODREJ INFOTECH LIMITED (GITL) has a vast history of providing enterprise software solutions to retailers around the world. With our focus and expertise in the retail industry, we have delivered latest technology Enterprise Resource Planning (ERP) Solutions to retailers across various retail segments including Hypermarkets, Supermarkets, Hospitality, Fashion, Apparel and Jewellery. Unlike traditional systems built to solve the problems of the past, GITL s Retail solution offering is based on Microsoft Dynamics for Retail, a modern platform, unified technology offering that reduces complexity for retailers. A solution that takes care of day-to-day operations, allowing retailers to focus on what matters most - delivering on the brand promise through excellence in execution. In addition to Microsoft Dynamics, we also have a Diamond Level Partnership with integrated retail solutions provider, LS Retail. GITL s retail solution offering is all about helping retailers become Productive Profitable Proactive 8

11 The Solution Map Consumers Corporate Accounts Store Catalog Kiosk Web Mobile Warehouse Management Financials Retail Headquarters Supply Chain Integration Supply Chain Visibility 9

12 You have the Power Of Choice, You can start the deployment where it makes sense for your business Consumer Front Office Store Ops, OmniChannel Merchandising, Multi-channel Management ecommerce Customer Care & Social Commerce Back Office Omni-channel order management, Replenishment & Logistics 10 Financial Management (GL/AP/AR)

13 Strategies for Success Cross Channel Consistency Business Objectives: Create a unified customer experience across In-store, Online, Mobile, Call Center and Social platforms. Solution: Required information is driven out of a common data repository Fully integrated commerce run-time engine for consistent transaction processing Item categories and hierarchies Customer preferences Price structures Location specific rules Database Real-time Service Real-time data lookup Headquarters Online Store Increasing Shopper's Productivity Business Objectives: Aim for speedy checkouts, aid customers to find just the right products and deals suitable to their needs. Solution: Automatic adjustment of applicable discounts to orders Suspend and recall transactions to avoid lane hold ups Set up products for cross-selling and up-selling Cashier and device aids 11 Channel POS Device

14 Providing Flexibility Business Objectives: Cater to the complete bandwidth of customer interaction scenarios Solution: Real time customer and loyalty updates Multi-tender Multi-currency Pre-ordering options Multi-pick up options Global returns Coupon handling Salary incentives Customized pricing, deals, and product selection based on income groups, age range and location Optimize End User Efficiency Across All Departments of the Organization Finance Department How can the system contribute towards building a financially sound organization? Solution: Localized tax computations Direct expense booking through POS Automated recurring payment models Three way matching-po-goods Receipt Note (GRN)-PO invoice Easy navigation across sales, purchase and inventory views 12

15 Merchandising Department How can retail intelligence be used for better planning? Solution: Data driven localized product mix Trend right merchandising Auto replenishment solutions - System generated purchase order triggers based on reduced stock levels Planogram integration - Visualize product placement and category management based on store size, item range, sales trend, inventory and shelf spacing. A monthly feed is sent from the ERP system to the Planogram system for accurate planning POS Personnel How can POS operators increase productivity? Solution: POS workspace can be customized as per region, store, role and individual user preferences Only functions that are needed during the current business process are available Graphical drag and drop designer Intuitive user interface Seamless operations across online and offline modes Self training mode for new users to get operational within a week 13

16 Using Best in class Technology PRO MOBILITY with the MODERN POS Experience Microsoft Dynamics Retail Modern Point-of-Sale (POS) enables multiple clients like PCs, tablets and phones to process sales transactions, customer orders, daily operations, and also perform inventory management. Device and External System Integration with Customized Interfaces Weighing Scale Price Checker Self-operated kiosks Bank terminals Support for multiple integration formats like XML, SQL and File Microsoft Office Add-Ins Excel and Word compatibility Bi-directional inter-operability Data can be accessed & refreshed in MD AX without leaving Excel & Word Enterprise Portals Share-point based easy portal creation Collaboration workspaces for sharing information about projects, marketing campaigns, and opportunities Windows Live ID authentication Improved Search 14

17 Leveraging Business Intelligence As per Gartner, 78% of CFO's have labelled BI and analytics as the number one technology requirement for their organization. The retail industry is one industry that can Products like Microsoft Power BI and Microsoft Dynamics BI are being used by a large number of retailers to provide actionable, real-time insights into increasing productivity everyone. 15 Features of BI Solutions: Analysis for Retail Industry: Data visualization, transformation and analysis 360 degree real time view Interactive reports ios, Android, and Windows compatible Support for advanced scenarios such as Mashups Natural language query for data discovery Quick and easy deployment Sales by region, store and category Discovery of seasonal buying patterns Pricing and discount adjustments Loss detection Margin optimization

18 TheVerdict Determined retailers that have been committed to a culture of improvement, have sometimes surprised themselves with the exceptional benefits they have received in running their large scale operations. Automation of MultiDepartment Approvals Entry through Handheld Devices at Warehouse Recurring Debit Notes based on Annual Contracts Reduction in Paperwork Increase in Data Accuracy Reduction in Processing Time 75% 90% 97% Based on our vast experience of implementing retail solutions across the globe, we are happy to note the following benefits received by our Microsoft Dynamics AX for Retail Clients. Lower Total Cost of Ownership (TCO) Microsoft Dynamics AX helps achieve improved ROI over other ERP solutions. With easy integration interfaces to third party products, the AX product is known for resulting in cost effective solutions without compromising on business functionality. Higher Employee Productivity Dynamics AX users have achieved significant increase in employee productivity along with effortless business process management. Simple, easy to use handling of Dynamics AX allows employees to quickly become accustomed to the structure and user interface, thus benefitting the business more than ever before. Flexibility in Deployment The MS Dynamics AX solution offers its clients deployment flexibility along with the power of choice. With our 'Build Once, Deploy Many' model, growing organizations can start with a pilot implementation and continue to deploy across multiple geographies and operating companies as per their needs. Furthermore, customers can choose between onpremise, cloud and hybrid deployment models as per their overall infrastructure direction. 16

19 A Strong Implementation Plan Leads to a Sound ROI The Hypermarket industry has complex needs related to supply chain management, financial forecasting and customer experience. After diligent evaluation, we selected Microsoft Dynamics AX R3 as an end-to-end solution that would meet our business needs. Post implementation we have now reduced our paperwork significantly. Our end users have adjusted to the new interfaces easily. Improved employee productivity is one of the most important factors that assure us of a sound ROI. Our experience in working with the functional and technical consultants from Godrej Infotech Limited has been extremely gratifying. We thank GITL for helping us build a state-of-the-art IT infrastructure that can see us through the next five years of technology and business expansions. - IT Manager, UAE's Leading Hypermarket Godrej Infotech Limited has also seen Outstanding Results for LS Retail Customers. 30% reduction in waste, 20% increase in turnover The client is one of Saudi Arabia's largest retail and catering chain which also operates in the fields of hospitality, residential compounds and education services. They employ over workers and operate over 95 retail outlets where more than meals are served every day. The key demands were high integration across departments, an architecture that would work both online and offline, and ease of use. A software solution with high retail industry focus was also preferable. After discarding various options, they chose to adopt LS Nav, a powerful software solution that satisfied all of their demands and more. 17

20 What the Retail Market is Saying Microsoft has offically put the Industry on notice that we are a force to be reckonced with in the business applications space. - Kevin Sternekert Gartner Retail Analyst As per Gartner's Magic Quadrant, Microsoft Dynamics has been rated as: Visionary ERP solutions for the Manufacturing, Wholesale and Retail Industries Single-Instance ERP for Product-Centric Midmarket Companies Leader Business Intelligence and Analytics Platforms Operational Database Management Systems Microsoft Dynamics has been rated as a 'Strong Performer' in the new Forrester Point of Service Wave Microsoft offers superior social networking integration and strong functionality for inventory management and store-within-store functionality as well as for influencing and adopting standards. Microsoft also has a very significant retail store user base and the widest range of store technology offerings. As might be expected, it showed the most compelling vision for adoption of new interfaces like Microsoft Surface to enrich the store experience. Microsoft would appeal to retailers in specialty categories like fashion or home improvement or others that require an ERP level of inventory and order management at the store, as well as at enterprise level. 18

21 Microsoft received the highest score for implementation scale Microsoft also scored extremely well on corporate strategy, back office, security and architecture categories Source: Forrester Point of Service Wave, Q Challengers Contenders Strong Performers Leaders Strong Current offering SAP Oracle Wincor Nixdorf Polaris Enterprise Solutions NCR Demandware Fujitsu Microsoft Dynamics Aptos PCMS Market Presence Weak Weak Strategy Strong LS Retail - Awarded with the Microsoft Dynamics Global Outstanding Independent Software Vendor (ISV) of the Year, ISV of the Year for Western Europe and for the United States 19

22 About Godrej Infotech Limited A SEI-CMM Level 4 and ISO-9001: 2008 certified company; Godrej Infotech Ltd. (GITL) specializes in Software Application Development, ERP Implementation, Customization, Database Outsourcing and ERP Consultancy Services. Over three decades of IT experience and partnerships with industry leaders like Microsoft, Infor, PTC and LS Retail have played an instrumental role in making GITL a mature IT partner that understands the value of business process automation. Member of Inner Circle and President's Club for Microsoft Dynamics Gold Partner, Microsoft Dynamics, ERP and CRM INFOR Associate Channel Partner, 'Best Performing Partner' for Asia - Pacific region Diamond Partner for LS Retail With close to 10 years of a successful Microsoft Dynamics Partnership, Godrej Infotech Limited has well established business units dedicated to the Retail Practice and the ERP Product. We provide business process study, implementation, upgrade, data migration, global rollout and support services for the entire range of Microsoft Dynamics and LS Retail products. We have partnered with leading international retail chains for new business strategy implementations using industry standard best practices and best-in-class technologies. We also have expertise in providing local geographic customizations and standard solutions for our customers across the Asia Pacific, Europe, Middle East, North Africa and North America regions. 20

23 Contact Us USA Sweden Denmark Belgium United Kingdom Germany Romania Slovakia France Bahrain Jordan Qatar UAE Saudi Arabia Oman Nepal China Hong Kong India Vietnam Nigeria Kenya Malaysia Sri Lanka Maldives Singapore Indonesia Botswana South Africa Implementation Sites Local Offices / Representation Our Locations Head office UAE Belgium Singapore Godrej Infotech Ltd. Plant 10, Pirojshanagar, Vikhroli (West) Mumbai , India Tel: /4086/4087 Godrej Infotech Ltd. Executive Suite Z-61, PO Box , Sharjah, UAE Tel: LVD Godrej Infotech nv Hondschotestraat 112, B-8560 WEVELGEM (GULLEGEM), Belgium Tel: /22, lvd@godrej.com Godrej Infotech (Singapore) Pte. Ltd 11, Lok yang way, Singapore Tel: , Sweden (Partnership) 1019, Classic Road Apex, North Carolina USA Delhi Godrej Infotech Ltd. Godrej Bhavan, Sher Shah Suri Marg, Mathura Road, New Delhi , India Tel: /7509/7510 Bangalore KSA (Partnership) PO Box 18636, Jeddah 21425, Kingdom of Saudi Arabia Tel: , Ext: 228, C/o Godrej & Boyce Mfg. Co. Ltd. The Karnataka Film Chamber of Commerce Building, 2nd Floor, #28, 1st Main Crescent Rd., High Ground, Bangalore , India Tel: /2027 Karlavagen Stockholm SE Sweden Tel: United Kingdom (Partnership) Baddow Road, Chelmsford Essex, CM2 0DG, United Kingdom Tel: Pune C/o Godrej & Boyce Mfg. Co. Ltd. Apollo Square Building, Plot # 60 Survey # 599-A, CTS # 3638, Sahaney Sujan Park Lulla, Nagar Pune , India Tel: /4086/4087 Chennai C/o Godrej & Boyce Mfg. Co. Ltd. #1, SIDCO Industrial Estate, Ambattur, Chennai , India Tel: /4360 For more information, please visit or write to us at infotech@godrej.com Channel Partner 21 USA