#TheLiveChatPeople.

Transcription

1 #TheLiveChatPeople

2 A 24/7 MANAGED CUSTOMER SERVICE SOLUTION

3 ONE SOLUTION. INFINITE POSSIBILITIES. Offering the most innovative solutions coupled with cutting-edge technology for over 15 years catering to 10 industries across 8 time zones.

4 OUR APPROACH LiveAdmins offers a 24/7 Fully Managed Live Chat Solution using technology that has evolved by taking customer feedback, user journey, service level expectation, customer experience and business intelligence into account. Businesses need a mechanism to interact with those visitors who usually have immediate or pressing concerns which need to be addressed in real-time while they are browsing websites.

5 The experience of the whole journey of working with LiveAdmins has been a completely seamless process for us. Response times are good. Feedback is good. It's a really important part of our customer service channel. And I definitely will recommend LiveAdmins to other businesses. Penny McNamara Head of Corporate Communications

6 GREAT CUSTOMER EXPERIENCE. GREATER ROI. Most websites lack a human touch - we provide businesses with the essential human element that ensures maximum ROI for your business. Adaptability to customers needs is at the heart of our work methodology. Our customer-focused training is bespoke and as per each client s specific requirements. We strongly believe in the fact that one size never fits all, therefore the service is completely customized and set from ground up keeping the client and target audience profiles in consideration.

7 BOOST YOUR ONLINE PRESENCE A GLOBAL LEADER IN LIVE CHAT SUPPORT SINCE 2002 Using our chat service, our growing number of clients have been able to connect with their online visitors in unprecedented ways. Online conversion rates have risen as high as 50%. Businesses now realize that live chat agents play a crucial role in retaining website visitors and in helping them with their purchase decisions. Having employed our services, the following industries have gained in online visitor retention, lead generation and greater ROI. Automobile Real Estate Healthcare Entertainment Education Tourism & Hospitality

8 Human Element We take pride in offering your website visitors a personalized experience by having human conversations with them Experienced Team With over 15 years of experience, we know what it takes to nudge customers towards making a purchase decision Lead Generation We engage your website visitors using real-time data to generate quality leads delivered directly to your CRM Increased Sales Our exceptional chat-to-lead conversion will largely contribute in creating more sales for your business

9 THE LIVE CHAT TECHNOLOGY Our state-of-the-art chat software packed with powerful features helps businesses increase their marketing ROI by generating more sales and providing exceptional customer support around the clock. CLIENT FAVORITE FEATURES Complete Customization CRM Integration Inventory Integration Fully Responsive Multiple Website Support Powerful Analytics

10 THE LIVE CHAT PEOPLE Our 24/7 fully managed flagship service with its powerful and innovative features, helps businesses engage more online customers, generate more leads and create exceptional customer support. CLIENT FAVORITE FEATURES Multilingual Support Zero Upfront Hold Time Proactive Greeting 24/7 Availability Visitor Re-Engagement Facebook Integration

11 LiveAdmins has added value to University of Dubai, because we are there to serve people online 24/7. If anyone has a question, he can go online and will find someone who he can reach. We would recommend LiveAdmins to anyone because it will excel their customer service and their presence online. Haitham Almaaini Head of Graduate Recruitment

12 Thumbs Up 87% Deployments 100,000+ Clients 13,000+ IMPROVING THE BOTTOM LINE OF YOUR BUSINESS 15 Million Chats 4 Global Languages 10.5 Million QA Minutes 26 Seconds 800+ Average Response Time Worldwide Agents

13 INVOLVE Monitor. Advise. Participate. With Involve, your teams across the globe can work in close collaboration with our chat agents as a single unit. If a website visitor needs to be connected to a representative elsewhere, our chat agents can push the chat with a single click and the chat will be handed over to your team.

14 HANDOVER Close Sales Instantly Your website visitors can be instantly connected to your front desk with the push of a single button. As soon as a chat agent identifies an immediate need to do so, he/she will use the Handover feature to connect the visitor s phone with your front desk.

15 APPINGAGE Chat Within Your App A groundbreaking tool that allows all apps on the ios and Android platforms to support our live chat. We install a code in your business app, and your app becomes another medium through which your customers can seek real-time guidance.

16 CHAT2SMS Easy. Quick. Efficient. Website visitors have the option of taking the dialogue on-the-go by requesting for a conversation over SMS, which our chat agents can continue handling from within our software.

17 I think one of the key features of LiveAdmins is certainly the chat transcript that gets sent to us because that gives us details of the actual conversation that has taken place with our customer, giving us a lead in to our conversation that we are going to have in the follow-up. Zarah Evans Managing Partner

18 LIVEADMINS DASHBOARD Our dashboard gives reporting a holistic outlook allowing you better control over what makes sense through immersive graphs, in addition to helping you generate tickets, add/remove new features & get help from our knowledge base. POPULAR REPORTS Active Visitors on Site Visitor Conversion Monthly Comparison Top Performing Pages Meaningful Chats Department-wise Chats

19 PARTNERSHIPS & AFFILIATIONS

20 WHERE CAN YOU FIND US? 500 North Michigan Ave, Ste 600 Chicago, IL U.S.A. (877) G-14, Dubai Gate 1, Cluster Q Jumeirah Lakes Towers Dubai, U.A.E