Process Excellence Challenges & Hurdles

Transcription

1 Drive strategy. Accelerate results. cloud-based program & portfolio management software Process Excellence Challenges & Hurdles November 19, 2014

2 Today s Presenter: Randy Clark Director, Six Sigma with Upland Software Over 20 years of experience working in PEX with emphasis in Six Sigma and the Baldrige criteria for performance excellence Black-Belt trained member of the American Society of Quality Three-year examiner for the Malcolm Baldrige National Quality Award 2 Process Excellence Challenges & Hurdles

3 The Upland Family of Products Connecting people through technology, automating the flow of work and bringing visibility to all aspects of the organization Product Category Program & Portfolio Management IT Financial Management Project Management & Collaboration Professional Services Automation Time & Expense Management Document & Workflow Automation Web Content Management What it Does Drive program, portfolio & project results from the top-down Run IT as a business with transparency, visibility & control Improve project planning & work execution across the organization Streamline service delivery & resource management Automate project time tracking & client billing Improve efficiency with end-to-end content & process automation Boost brand awareness, increase engagement & drive conversions 3 Process Excellence Challenges & Hurdles

4 PowerSteering Use Cases: Process Excellence/Six Sigma Programs New Product Development IT Portfolio Management Business PMOs Users/Titles: C- and mid-level Executives Responsible for Translating Strategy into Results BBs, GBs, MBBs, Teams CIOs; VPs of IT, R&D, or Process Excellence; PMO Directors; Program and Portfolio Managers Customers 4 Process Excellence Challenges & Hurdles

5 PowerSteering Value Proposition Visibility Organizations that actively manage their initiative portfolios can create 30% more value. - McKinsey Strategy Productivity Decrease Project Failures 15%, Reduce Project Cycle Time 10% - Forrester Analysts Objectives Alignment Execution The prize for closing the strategyexecution gap is huge increasing performance by at least 50%... - Harvard Business Review Results Project & Portfolio Management 5 Process Excellence Challenges & Hurdles

6 Process Excellence Survey 2014 What: Industry survey Project Management Pain Points & Tools in Process Excellence Who: When: PEX Network and Upland s PowerSteering September 2014

7 300+ Respondents Process Excellence Program Location Africa 1% Enterprise Wide 33% No Program 9% Trained Skills No Formal Program 23% North America 41% Asia and Pacific Nations 20% One or More BU s 25% Small Scale Pilot 10% Middle East 3% Latin America 7% Europe 28% 7 Process Excellence Challenges & Hurdles

8 300+ Respondents Annual Revenue Program Years > $5 B 23% < $50 MM 21% % < 1 14% 7 to 10 16% 1 to 2 18% $1 to $4.999 B 18% $500 to $999 MM 10% $250 to $499 MM 10% $50 to $249 MM 18% 5 to 6 19% 3 to 4 23% 8 Process Excellence Challenges & Hurdles

9 More Projects & More Complexity Expected Number of Projects Decreasing, 4% Project Complexity Decreasing, 3% Same, 27% Same, 28% Increasing, 69% Increasing, 68% 9 Process Excellence Challenges & Hurdles

10 Success Breeds Desire for More Projects Program Self Assessment Success 59% Successful vs 41% Not Succssful Expected Change in Number of Projects Per Year Highly Unsuccessful 1% Highly Successful 22% 78% Unsuccessful 5% Highly Successful 4% Successful1% 31% 68% Neither 6% 18% 76% Neither 35% Successful 55% Unsuccessful 18% 55% 27% Highly Unsuccessful 50% 0% 50% Decreasing Staying the Same Increasing 10 Process Excellence Challenges & Hurdles

11 Challenges Managing Gate Approvals Collaborating on Projects Enforce Methodology Compliance 99 Report on Program-Level Benefits Report on Program-Level Costs Report Project-Level Benefits Report on Project-Level Costs Report on Project Status 74 Replicate Successful Projects Enable Executive Visibility Quality of Project Execution 88 Project Cycle Time 124 Improving Utilization PEX Professionals Assigning the Right Resources 9 Evaluating / Prioritize Ideas 53 Gathering Ideas 78 Not Minor Major 11 Process Excellence Challenges & Hurdles

12 Most Common Challenges Enforce Methodology Compliance % Quality of Project Execution % Project Cycle Time % Assigning the Right Resources % Not Minor Major 12 Process Excellence Challenges & Hurdles

13 Challenges By Success Assessment % Major Challenge Highly Unsuccessful 1% Unsuccessful 5% Enforce Methodology Compliance Quality of Project Execution Neither 35% Project Cycle Time 38% 34% 53% 62% Highly Successful 85% 4% 77% Successful 55% Those Rated Not Successful Find Bigger Challenges in Every Variable Largest Differences: Enforcing Methodology Compliance Quality of Project Execution Assigning the Right Resources 34% 54% Successful Not Successful Not Successful includes Highly Unsuccessful, Unsuccessful and Neither 13 Process Excellence Challenges & Hurdles

14 Project Cycle Time a Major Problem For Those with Longer Project Durations Avg. Project Durations 6% Less than 30 days 25% Days 34% 3-6 months 27% 6-12 months 8% 1% 1-2 years 2+ years Those Citing Cycle Time a Challenge No Brainer Here Those with Longer Project Durations Find Cycle Time a Larger Challenge Not Much Difference in the 30 Days 12 Months Categories 25% of Those with Project Durations under 30 Days Still Find Cycle Time a Challenge 25% 53% 57% 59% 74% 100% Less than 30 days Days 3-6 months 6-12 months 1-2 years 2+ years 14 Process Excellence Challenges & Hurdles

15 Most Commonly Not a Challenge Report on Project Status % Evaluating / Prioritize Ideas % Gathering Ideas % Not Minor Major 15 Process Excellence Challenges & Hurdles

16 Least Challenging By Success Assessment % Major Challenge Report on Project Status Evaluating / Prioritize Ideas 11% 31% 30% 54% Those Rated Not Successful Find Bigger Challenges in Every Variable Largest Differences: Reporting on Project Status Gathering Ideas Gathering Ideas 18% 38% Successful Not Successful Not Successful includes Highly Unsuccessful, Unsuccessful and Neither 16 Process Excellence Challenges & Hurdles

17 72% of Process Professionals Still Track and Manage Projects with Spreadsheets Commercial App, 21% Spreadsheets, 72% Home Grown, 33% ERP, 7% 17 Process Excellence Challenges & Hurdles

18 Spreadsheets Lowest Satisfaction - Highest Dissatisfaction Commercial Applications Highest Satisfaction - Lowest Dissatisfaction Spreadsheets Projects Annually >20, 20% 44% 6-20, 31% < 6, 59% 31% 34% 31% 36% 36% 29% 34% 34% 32% 26% Commercial App. Projects Annually 19% >20, 16% Spreadsheets ERP Home-grown Commercial Application Satisfied or Highly Satisfied Neutral Dissatisfied or Highly Dissatisfied 6-20, 30% < 6, 54% Choice of Application Not Driven by # of Projects Per Year 18 Process Excellence Challenges & Hurdles

19 Satisfaction with Tools used to Track and Manage Projects Those Rated Unsuccessful have the Highest Dissatisfaction Not Successful 14% 22% 45% 16% 14% Those Rated Successful More Satisfied Successful 7% 21% 24% 36% 11% Have the More Successful Found Better Ways to Make their Tools Work for Them? Highly Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Highly Satisfied Not Successful includes Highly Unsuccessful, Unsuccessful and Neither 19 Process Excellence Challenges & Hurdles

20 Top Insights PowerSteering Solutions 91% 94% 93% Enforcing Project Methodology / Workflow is a Challenge Quality of Project Execution is a Challenge Reducing Project Cycle Time is a Challenge 20 Process Excellence Challenges & Hurdles

21 Use Project Templates to Drive Consistent Methodologies / Workflow 21 Process Excellence Challenges & Hurdles

22 Use Project Data to Track and Improve Cycle Time Consistent Methodologies / Workflow 22 Process Excellence Challenges & Hurdles

23 Manage the Pipeline with Predictive Indicators 23 Process Excellence Challenges & Hurdles

24 Quality of Project Execution Leverage Knowledge & Best Practices 24 Process Excellence Challenges & Hurdles

25 Overcome Common Failure Modes Visibility Alignment Productivity Enforce Accountability Lack of Accountability Results ForFor Project Status And Outcomes With Real-Time Reporting Define Objectives Business Goals & Objectives not Clearly Communicated Track Progress & UnderstoodProjects ManageorSupporting Standard Work Plans Lack oftemplates Tools and Tools, Disciplined Methodology & Gated Work Flow Enhance Project Ideation Inability to Share Best Find Similar Projects Practices Leverage Knowledge Poor ProjectProjects Execution Replicate Detect and Act on Risks Missed Due Dates and Long Before they Become Project Cycle Times Serious Threats Projects Not Aligned with Prioritization Key Business Goals And Selection Apply PEX to yoursupport PEX Initiatives Leadership 25 Process Excellence Challenges & Hurdles

26 Q&A For More Information Visit: Follow facebook.com/powersteering.software linkedin.com/company/powersteering-software us: 26 Process Excellence Challenges & Hurdles