LESSON 12: General Plan of Nkana Water and Sewerage Company as outlined in its Business Plan for the period 2009 to 2013

Transcription

1 LESSON 12: General Plan of Nkana Water and Sewerage Company as outlined in its Business Plan for the period 2009 to 2013 Contact Details Utility: Nkana Water and Sewerage Company (NWSC) Contact Person: Diana Makwaba (Ms), The Managing Director Address: Nkana Water and Sewerage Company Head Office P O Box Kitwe Telephone: Fax: dmakwaba@nwsc.com.zm The Operating strategy and resource requirements represents a summary of general plan for Nkana Water and Sewerage Company extracted from its Business Plan for the period 2009 to 13. It is described as follows: Operating Strategy and Resource Requirements Introduction This chapter outlines the fundamental steps that the NWSC intends to take in order to achieve its goals for the planning period. Management has developed strategies which will address the goals taking into account the SWOT analysis. The Strategies are outlined at two different levels; the corporate level, and the functional/ directorate level. 1.0 Corporate Strategies The Corporate strategies outline the broader activities that cut across the entire organization and are established at the highest levels of the organization. S/No. Key Elements Period 1.0 Stretch out Performance Improvement Programme April 2008 March Implementation of the performance management contracts (PMC) 3.0 Implementation of Total Quality management and ISO 9001 Accreditation 4.0 Transformation of NWSC into a Public limited company listed on the stock exchange. April 2009 March 2012 April 2009 March 2012 June Implementation of safety policy April 2008 March 2012

2 2.0 Functional Strategies These strategies relate to the activities of the different functional units within the NWSC, which in this case are, Operations, Commercial, Human Resource Strategies and Financial. The detailed cost of undertaking each strategy is outlined in Chapter Operations Directorate The operations strategies are directed at increasing the quality of the service in order to increase customer satisfaction. The strategies also focus on diligent use of company assets and matching capacity of company infrastructure with current and future demands. Install 5km long DN400 line between Kafue WW and 17th Avenue Install WATSAN in Riverside Phase IVC Install WATSAN in Kalengwa Install WATSAN in Chibuluma/Chibote Install prepaid meters in low cost houses Install water borne facilities in Wusakili Improve MMS implementation Grade access roads Replace water and sewerage pipes in Chambishi Install taps in low costs areas Refurbish offices Build peri urban kiosks Replace 20 Vehicles Carry out audit of SHE issues Service AAS Enter GIS data using CBU students Replace 17th avenue line Replace rising mains Refurbish distribution centres Install WATSAN in Riverside Phase IVC Install prepaid meters in low cost houses Replace meters which have reached design life Install DC and zone meters Install house connections in low cost areas Refurbish Nkana East sewage plant Construct water borne facilities in Wusakili Upgrade sewage network Grade approach roads Provide own system in Kalulushi Install WATSAN in new development areas Install WATSAN in Chibuluma/Chibote Refurbish offices Replace 10 vehicles Extend MMS to all zones Implement leak detection programme Refurbish Nkana WW Upgrade Chambishi Water Treatment Plant to 20,000m3/day Refurbish Nkana East Sewage Plant Provide Own water production in Kalulushi Provide sewer network and water borne toilets in Buchi, and Kamitondo, Replace leaking Rising mains from 17th Avenue to Ndeke/Wusakili Install pre paid meters in low cost areas Replace 10 vehicles Acquire ISO Accreditation for the laboratory

3 Replace leaking Rising mains from 17th Avenue to Ndeke/Wusakili Refurbish Nkana East SW Construct water borne toilets in Buchi/Kamitondo Upgrade sewage network Construct own WATSAN system in Kalulushi Construct WATSAN system in the Chambishi economic zone Replace Vehicles 10 off Upgrade Bulangililo WW capacity from 85,000m3/day to 120,000m3/day production capacity Refurbish Nkana East SW Upgrade sewage network Construct WATSAN system in the Chambishi economic zone Replace 10 Vehicles Install and recommission telemetry at all WTPs and DCs Install backwash water recycling plants at Kafue and Bulangililo 2.2 Commercial Directorate The commercial strategies are orientated towards customer care and ensuring the promotion of activities that will lead to access to cash from operational areas. Review existing billing system Input all plot numbers in the customer database Capture 450 customers in Riverside Phase IV C Review zonal structures Formulate and implement Debt Management Procedures Capture 600 customers in Kalengwa Conduct database clean up Capture 700 customers in Ndeke Housing Project Capture 3,000 customers across the Kafue River into the billing system Capture 1,300 customers in Chibuluma/Chibote Capture 9,000 connections 2.3 Human Resources and Administrative Services Directorate The human resource strategies are aligned towards staff wellness, so that productivity of the highest level is achieved. Review of disciplinary code Streamline staff promotion procedures Enforce Payroll cut-off dates Offer short-term contracts to 7 Pump Operators and 6 Attendants Offer short-term contracts to 5 Artisan Plant Fitters Offer short-term contracts to 15 Marketing Assistants Design a standard induction programme for all recruits Avail conditions of service to all employees Restrict overtime to 5% of an employee s basic. Devise a leave plan that will encourage employees to take annual leave

4 Install communication boxes in all strategic places Develop an effective performance management system Develop a comprehensive training policy Review current conditions of service to make them competitive in order to retain staff. Reduce labour productivity ratio of 9 employees to 8 employees per 1,000 connections Reduce casual labour to 25% of the labour force 2.4 Finance Directorate The finance strategies are aimed at exercising frugality in the use of company funds; and sourcing external capital for maintenance of existing infrastructure, and expansion of company infrastructure to new areas of development. Liquidate part of the ZESCO debt Raise ZMK 15 billion from external sources Ring fence revenue for sanitation charge and gratuity. Upgrade Server Operating System and Messaging system Upgrade Desktop software to MS Office 2007 Conduct end user workshops in MS Office 2007 Software and Radio Licenses Connect all zones to central computer network Launch company website and transfer ownership of various sections to relevant departments Formulate and implement a replacement plan tied to the assets useful life Formulate and implement IT mitigation disaster and recovery procedures / Plan Formulate and implement IT data protect policy Procure enterprise resource planning system Liquidate part of ZESCO debt Enhance Messaging System to increase the reach of information to the customers Upgrade Database Server Software Increase server hardware capacity to accommodate more customers Zesco/GRZ/NWSC Debt swap Liquidate ZESCO debts Upgrade computer and telephone network Source K32 billion for CAPEX Liquidate part of ZESCO Debt Source K27 billion for CAPEX

5 Liquidate ZESCO debt entirely Liquidate part of PAYE debt Software and Radio Licenses Source K32 billion for CAPEX 2.5 Company Secretariat The Company Secretariat strategies are meant to uphold the highest standards of corporate governance, effective operations, compliance and administration. Compile a minute book to contain all Board minutes