Digital Agility: Moving at the Speed of Innovation

Transcription

1 Digital Agility: Moving at the Speed of Innovation Nik Willetts, CEO Digital Transformation North America September 24, TM Forum 1

2 What s your Digital Ambition? Digital enablement Digital Division Digital Partner Traditional Telco Digital Telco Digitization Evolving to Survive Digital efficiency 2018 TM Forum 2

3 Why be a Digital Partner? >$400bn of growth awaits those with the agility to serve the digital enterprise ENHANCED MOBILE BROADBAND CONNECTIVITY PROVIDER Gigabytes in a second DIGITAL PARTNER 3D video, UHD screens 72% Smart Home/Building Work and play in the cloud Smart City Augmented reality Industry automation Mission critical application e.g. remote robotic surgery Self Driving Car OF 5G GROWTH POTENTIAL REQUIRES OPERATING MODEL TRANSFORMATION* MASSIVE MACHINE TYPE COMMUNICATIONS ULTRA-RELIABLE AND LOW LATENCY COMMUNICATIONS * Source: TM Forum 5G Research Report, August G Triangle Diagram Source: ITU 2018 TM Forum 3

4 Who s the Customer? Introducing the Real-Time Enterprise Continuously innovating: real-time, data-driven business leveraging augmented intelligence Demand true partnerships: trusted; agile; innovative domain experts Dependent on partner-based platforms and open ecosystems 2018 TM Forum 4

5 Open Digital Ecosystems will fundamentally reshape our market TRADITIONAL BUSINESS 5G ECOSYSTEM PARTNER BUSINESS Financial Services End Customer Automotive 8% 5% Connectivity 19% Manufacturing Connectivity Providers Vendor, SI, Consultants At least +$582bn Media & Entertainment Healthcare 11% 13% SaaS Storage Orchestration Platform Vendors Digital Providers Consultants Compute SIs Edge Analytics 17% Energy & Utilities AI How do you manage this? PublicTransport 13% 13% Public Safety Market data & growth projection source: Ericsson 5G Research 2018 TM Forum 5

6 A new operating model is required to capture the value We need a new framework to set the target and best practices for Operations & Management ENHANCED MOBILE BROADBAND Clearly defined standards are being established for radio and network technologies Smart Home/ Building Network & Mobile Technology Industry Growth Consumer Devices Smart City Autonomous vehicle Operations & IT MASSIVE MACHINE TYPE COMMUNICATIONS ULTRA-RELIABLE AND LOW LATENCY COMMUNICATIONS NEW TARGET OPERATING MODEL REQUIRED New operating model & ways of working Simplified, highly flexible and automated (zero-touch, zero-integration), software-defined operations Cloud-native (SaaS), microservice-based, SOAoriented technology architecture 2018 TM Forum 6

7 Digital agility demands a radical change of mindset INTELLIGENCE Business decisions, product and service evolution and innovation driven by real-time data, analytics and artificial intelligence Continuous view of end-to-end customer experience & SLA adherence Simplified portfolio Radically simplified, modular and flexible business processes allow business to adapt and innovate at speed of the digital market Componentization of technology into discreet business capabilities reduce need for customization and time-to-market CONTINUOUS IMPROVEMENT, DEVELOPMENT & INNOVATION (CI/CD) Zero-touch, closed-loop automation of business and technology operations, enabled by machine learning and artificial intelligence (AI/ML), transforms efficiency Use of AR/VR technology to enhance human operations 2018 TM Forum 7

8 IT plays a very different role in the Digital Partner business 1990s Mindset Cost-centric: Reduce the 5% 2018 Mindset Impact-centric: Transform the 95% IT Rest of Business IT Rest of Business Internal supplier of support systems Monolithic systems design Waterfall management & governance Deep technology expertise Support systems to serve the business Integral to innovation & continuous improvement Modular, API-enabled, cloud-native design Highly agile front-end; super-stable backend Technology & business expertise Platforms that run the business 2018 TM Forum 8

9 TM Forum s members have identified 3 strategic imperatives STRATEGIC OBJECTIVES KEY OUTCOMES 1. Accelerate Digital Transformation 2. Transform IT & Business Agility 3. Enable Open Digital Ecosystems Improve success rate Simplify operating model Drive industry innovation Maximize business efficiency Reduce time-to-market Transform customer experience Develop new business models Enable rapid partnering Successfully monetize 5G Industry-wide Digital Maturity Model, Metrics & transformation best practice Digital Culture, Talent & Skills transformation best practices Digital Leadership Network & Education Program Open Digital Architecture & APIs; Process, Info. & Data Models; Best Practices Pragmatic guidance and essential standards for AI and game-changing tech Open Source Catalysts and Pioneer Projects Simplify interoperability and end-to-end management Establish Ecosystem Business Architecture and capability map Enable Ecosystem Catalyst multi-industry innovators e.g. Telco/Media 2018 TM Forum 9

10 Comprehensive set of collaborative programs to deliver Open Digital AI Program defines data model, intent-based management, APIs and so on Digital Provider domain Distributed Ledger Technology (DLT/Blockchain) Partner domains DLT s potential to transform ownership within existing business and across new ecosystems, being researched by Catalyst Program Physical operations are improved through use of AI-driven AR/VR, researched in Catalyst Program ODA defines a dynamic, component-based architecture, delivering operational agility and enabling a new broader SaaS market for vendors Standard northbound Open APIs enable success of Open Source projects Frameworx (etom, SID) business and information models evolved for digital operations AI Enabled Operations Real-time decision & execution Open Digital Architecture From legacy support systems to cloud-native production systems Infrastructure (virtual/hybrid) From hardware to software Open APIs simplify partner onboarding, interoperability and SLA management across ecosystems AI Enabled Operations Open Digital Architecture Infrastructure Simplify and overhaul out of date procurement approaches that block innovation and progress Standard data and intent models defined by AI Program simplify governance for AI to AI interactions ODA reference architecture simplifies partner onboarding by reducing customization End-to-end ecosystem management enables experimentation with new business models, including federation 2018 TM Forum 10

11 We re building on the success of TM Forum Open APIs 2 years of rapid growth and market impact through global adoption and endorsement 54 Open API specifications deployed in countries 66 globally 40 member companies signed up to the Open API Manifesto 770+ member companies 5,400+ and professionals downloading and using the APIs 21,000+ community professionals 2018 TM Forum 11

12 Catalyst Program: a Platform for Ecosystem Innovation Rapid fire, member-driven, proof-of-concept projects Connect ecosystems (Operators, SIs, Vendors & Enterprise Customers) Create innovative solutions to new industry challenges Inform and leverage TM Forum best practices & standards Present showcases at TM Forum events Example: Blade Runner Catalyst Using 5G, augmented reality and multi-access edge computing to support maintenance of remote industrial equipment & vehicles Enables a diverse ecosystem of partners to seamlessly provide a composite set of cloud services via shared service catalogs Provides end-to-end, multi-operator closed loop assurance and wholesale enterprise billing/charging operations Prove new ideas quickly and cost-effectively Gain deep understanding of requirements and partner capabilities Inspire industry change Get recognition for innovation and develop new client relationships 2018 TM Forum 12

13 Let s Collaborate! Thank you! TM Forum 13