PRO SUPPLY CHAIN MANAGEMENT SYSTEM. 15 Years of Professional Experience in Telecommunications & Software Development

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1 PRO SUPPLY CHAIN MANAGEMENT SYSTEM 15 Years of Professional Experience in Telecommunications & Software Development

2 AGENDA Who is PRO Team Telecom Company? Samples of Our Clients Our Approach PRO Supply Chain Management System 1. PRO Lead Management 2. PRO Sales Module 3. PRO Purchasing Module 4. PRO Inventory Management Module 5. PRO Survey Module 6. PRO Call Center Module 7. PRO Trouble Ticket Module 8. PRO SMS Module

3 WHO IS PRO TEAM TELECOM COMPANY? PRO Team Telecom provides professional solutions for Private Branch Exchange (Alcatel, Avaya & Panasonic PBXs), Internet Protocol PBX (IP PBX), Call Center, Automated Interactive Voice Response (IVR), Video Conferencing, Customer Relationship Management (CRM), Supply Chain Management, Access Control, Closed Circuit Television (CCTV), and Fire Alarm. PRO Team Telecom was established at Egypt in 2014 by team of professionals working at telecommunications and software development since Our staff experience has been built through their participation at 35 call center, 33 PBX, and 24 CRM projects. Our reference list includes 17 hospitality, 13 real estate, 11 medical, 7 tourism, and 9 miscellaneous including World Food Program (subsidiary of United Nations); Egyptian Food Safety Authority (subsidiary of Egyptian Presidency); Egyptian Ministry of Finance; Chloride Egypt for Batteries; and the hyper market chain Hyper ONE.

4 SAMPLES OF OUR CLIENTS

5 SAMPLES OF OUR CLIENTS (CONT.)

6 OUR APPROACH Our products core engines (Asterisk & vtiger) are community-based not vendor-based like Alcatel, Avaya..etc, so you have the following benefits: Low price. Very powerful products as there re communities develop those engines rather than single enterprise in case of vendor-based systems. Having many enterprises providing development; maintenance; and support rather than being tailored to a single enterprise as in case of vendorbased, but we guarantee that you ll be happy with us and not go to any alternative.

7 PRO SUPPLY CHAIN MANAGEMENT SYSTEM PRO Supply Chain Management system is based on vtiger. Over 2.8 million copies of vtiger have been downloaded to date. More than 100,000 businesses use vtiger CRM to manage sales, marketing, support, inventory, and more!

8 PRO LEAD MANAGEMENT MODULE Presales team record the leads and indentify their status ( interested not interested unmatched request ). The interested leads are routed automatically to the sales team in a fair way, while the leads that you can t match their requests will be contacted later by the presales team when they can match their requests at new projects. The sales agent will follow-up his leads and record the follow-up activity result and the next follow-up date, and the system will track the missed followups. Finally, the sales agent converts the lead to a customer and creates a sales order, or sets him as non-interested and indicate the reason.

9 PRO SALES MODULE Implement the whole sales cycle starting from receive request-for-quotation (RFQ), issue offer, receive customer PO, create sales order, order shipment & delivery, and invoice issue. After receiving customer RFQ, the system creates automatically RFQ-to-Supplier for out-of-stock items. For in-stock items, the prices are calculated automatically after applying the proper item profit margin based on the customer class. Each sales phase will send the proper automatic mail including the auto generated PDF attachments.

10 PRO PURCHASING MODULE Record your suppliers details, their contact persons, and price lists. RFQ-to-Supplier is reviewed by purchasing manager. Once update status to RFQ Sent, the system sends mail to the supplier including RFQ pdf. After receiving the supplier quotation, the system automatically calculates the shipping overheads and customs in order to set the item total cost. If the supplier-rfq is created for customer RFQ includes out-of-stock items, the system applies the proper item profit margin based on the customer class in order to issue an offer to the customer. If supplier quote is accepted, the purchasing agent updates status to PO Sent, then system sends mail to the supplier including PO pdf.

11 PRO INVENTORY MANAGEMENT MODULE Record your products details including the profit margin classes to apply automatically the proper profit margin for each customer based on its class when issue an offer. Define stocking rules per item per territory that define minimum stock level, minimum PO level, and customs percentage. Support multiple sales territories & warehouses. Create automatic inventory notes as follows, and link with their account & supplier operations: Receiving note at item arrival. Reserve note when receive the customer PO. Delivery note at item delivery.

12 PRO CRM INVENTORY MODULE BENEFITS (CONT.) Support the sales orders that have more than one delivery, where each delivery has its automatically generated delivery ticket and invoice PDFs. In addition to, after each delivery the customer balance per each item is updated automatically.

13 PRO SURVEY MODULE Define your survey templates as follows: 1. The question. 2. Answers drop list if applicable. 3. Option for the customer to add a comment or not. Record the survey response linked with the customer and the sales order being evaluated.

14 PRO CALL CENTER MODULE Support Asterisk and we can integrate with other call center engines. Provide notification for the call center agent with the caller information at call ring. Make calls by clicking on the phone numbers rather than typing them. Guarantee 0% call loss as follows: Automatic assign of abandoned calls for agents for calling them back. Abandoned calls are the customers who hang up before the call center agents answer their calls. Automatic assign of un-answered after-workinghours diverted calls for agents for calling them back.

15 PRO CALL CENTER MODULE (CONT.) For the abandoned calls and un-answered afterworking-hours diverted calls, if the caller number is new, then it s automatically recorded as a new lead, and the agent will record its information after calling him back.

16 CASE STUDY ON 0% CALL LOSS BENEFIT 1. Real Estate company has 1 PRI and 20 agents, using our system, they saved the following calls from loss: During working hours, 9 am to 6 pm 1080 abandoned calls at 66 days After working hours, 6 pm to 9 am During working hours at Ramadan campaign, 9:30 am to 12 am After working hours at Ramadan campaign, 12 am to 9:30 am 1702 calls at 66 days 2170 abandoned calls 1137 calls 2. Real Estate company has 4 analog lines, at 7 months, they got 6,580 new leads by saving the abandoned & diverted calls from loss.

17 CASE STUDY ON 0% CALL LOSS BENEFIT (CONT.) 3. Client has 12 lines, at 9 months; they received 122,075 calls, and had 16,625 abandoned and out-of-working-hours calls that generated automatically 12,646 unique new leads. 4. Real Estate client has 5 lines, at 2 months; they received 2,739 calls, and 582 unique new leads were generated automatically from abandoned & out-of-working-hours calls. 5. Client has 8 lines, at 6 months; 18,000 unique new leads were generated automatically from 27,000 abandoned & out-of-working-hours calls.

18 PRO TROUBLE TICKET MODULE The customer support team records the trouble tickets and classify them by the intended department, and the system will route them automatically to the intended departments. The system will notify the customer support team when the intended department records the ticket reply, then they contact the customer back and close the ticket if he s satisfied. If the client isn t satisfied by the department reply, the customer support agent will flag the ticket to be routed automatically back to the intended department.

19 PRO TROUBLE TICKET MODULE (CONT.) The system supports ticket escalation from the intended department to higher management levels based on your service level agreement. The department managers can record frequently asked questions (FAQs), to enable the customer service team to close the tickets faster without need to route the tickets to the intended departments.

20 PRO SMS MODULE Automatically send SMS in predefined events. Also, users can send SMS manually. Support bulk SMS. Track SMS receiving status. Attach SMS to the customer profile.

21 THANK YOU