How a Municipal CIO Manages Through a Technology Change

Transcription

1 Municipal CIO Council Summit 2012 How a Municipal CIO Manages Through a Technology Change Dave Wallace, CIO City of Toronto May 31, 2012

2 Topics The New World for Municipal CIOs Challenges and Opportunities Changing Role Embracing Technology Change But Not For the Sake of Change Key Trends How Toronto is Adapting To These Trends The Importance of Governance A View Forward

3 The New World for Municipal CIOs Challenges (Just a sample!) Increasing expectations Rate of Technology Change Fixed or reduced budgets Distributed authority Shared services Opportunities Common approaches and Enterprise IT as a Service Federated leadership

4 The New World for Municipal CIOs - Role Strategic Leader Business Enterprise IT Trusted partner Enhanced authority Readiness for anything Driver for efficiency and effectiveness Seer to the future setting the expectations

5 Embracing Technology Change Some key trends (augmenting what we ve heard and seen today ) Devices new power & consumerism Collaboration Integration and universality /openness Unified Messaging and Voice Over IP The New Power of ERPs Asset Management and Enterprise Licensing Cloud, cloud, cloud!

6 But Not For the Sake of Change Change for the sake of change is expensive and can lead to one offs and worse than that, can cause endless upheaval It is critical to embrace common standards and to have a solid blueprint/roadmap It is also vital to have a strong IT portfolio based on your blueprint/roadmap that is the basis of your investment strategy Look for partners don t go it alone

7 How Toronto is Adapting to Technology Changes Business Capability Model, as a foundation for our Enterprise eservice Strategy, as part of an overall ecity Vision Common Components and Integration Business Intelligence/I.M. Updated SAP platform Enterprise System Management Open Government and Open Data Working with others e.g. G4 Key Technology Positions e.g. Cloud

8 eservice Strategy Key Goals and Objectives: Improve the public experience with services offered by the City of Toronto Better access to Public services more interactive and personalised service. Service Bundling - MyToronto Need to present services in end user s language (from end user s point of view) (KPMG: Report; Workshop 02) Self-service

9 Enterprise Creates the Context for the Organization Capability Map Components Technology Framework Programs & Services Applications Cu urrent State Processes Platforms Rationalized Portfolio Transformation Business Logical Physical

10 About the City of Toronto s Enterprise Enterprise is the coordinated roadmap to enabling the vision of the organization (enterprise) Represents and communicates the vision and requirements in a manner that is understood by everybody A structured approach to capturing, reviewing, aligning and re-using business capabilities and corresponding technology components Enterprise Practice Business Information Domains Security & Privacy Application Technology Frameworks and Tools

11 Governance is The Glue Effective governance is the glue to accommodate and enable technology change Leadership needs to come from City senior management but with a key role for the CIO e.g. in Toronto, the CIO chairs the Enterprise Review Committee Federated governance can work and is the key to involvement, support and oversight Champion Groups work well Keep it simple!

12 View Forward Continued evolution of the role of the municipal CIO Shared services a reality Effective adoption of new technology within an overarching Enterprise Federated governance Continuous improvement