Cisco Hospitality Solution

Transcription

1 Cisco Hospitality Solution TP session, August 7th 2012 Matija Brglez Regional Sales Manager (Europe & Africa) 1

2 About Nevotek Founded in 2001 Telephony One of the Top S+ Cisco Developer Network Partners Building Management Entertainment Converged IP Solutions, based on Cisco platform Products and Focus in vertical markets Strong partnership in Hospitality vertical and Real-estate industry Security Converged Solutions Environment Control Successful implementations in more than 30 countries and over 150 projects Audio/ Visual Strong European presence 2

3 Changes are everywhere Changes dictate the market (generation Y starting work) Green initiative, Energy saving Globalization Need for information anywhere, anytime and on any device Generation Y Green initiative Globalization Web User driven IT Network is a platform for services Network - platform 3

4 IP Platform benefits Integration Building Management, IT & Security Systems Ease of use Converged network infrastructure Flexibility Customizable applications, integration possibilities Lowering costs Lowering TCO and OPEX, Revenue generating

5 Traditional networks Disparate Building Systems Building Management IT Security Costly, redundant, inflexible Entertainment Telephony Back Office Lighting

6 Traditional networks Disparate Building Systems Building Management IT Security Costly, redundant, inflexible Entertainment Telephony Back Office Lighting

7 C O N V E R G E N C E The difference is Convergence! I N T E G R A T I O N Building Management IT Security Lighting Back Office Telephony Entertainment Convergence Solutions IP Platform True Convergence = IP Infrastructure + Convergence Applications

8 Convergence changes everything Deliver converged voice, data, video, environmental controls Leverage new and existing network facilities New Services New Revenues New Cost Savings

9 IP platform benefits Integrated Tie together data, voice, video and building controls Synchronize data between systems Flexible Offer personalized services Software-based solution Any device (Phone, TV, Mobile) Affordable Easy to deploy over IP foundation/infrastructure Leverage existing infrastructure investments

10 Nevotek: Adding Value and additional Revenue to Customers Opportunities: Generate added value, additional revenue for hospitality/healthcare/real estate/enterprise verticals Complete single vendor end-to-end solution available from Cisco (licenses sold exclusively through Cisco GPL) Infrastructure Convergence with additional convenience features (such as Green building initiative*) SaaS model capabilities with Cisco UCS in hosted environments Nevotek works closely with Partners in pre-sales and sales phase *Green building initiative - Building management system control integration possibilities (lights, HVAC, window blinds, etc...) Endless integration possibilities (IPTV, Cisco DCM, Video surveillance, etc...) 10

11 Information on any device Transformation of devices into advanced information terminals (fixed-mobile phone convergence, tablets Cisco Cius/iPad/iPhone/Android) Customizable platform for various applications and information services with support for any device (Cisco Cius/iPad, ipad 2, Android tablet supported) Possibility of integration with multiple systems: Building management systems IP video surveillance systems CUCM Billing & Call Accounting...

12 Integration options Communication services (CUCM) Marketing/Entertainment (IPTV) and Interactive Services Building management systems

13 Application & information services Enterprise Company facilities info Company directories Outlook/Exchange access Meeting room reservation Weather info Airline info News feeds Enhanced reminders Currency rates Stock Quotes Local and Third party advertisements Voice & text broadcast Send / Receive SMS IP Camera Integration Billing & Call Accounting for CUCM Hospitality/Healthcare Wakeup Registration & handling Check-in/Check-out features Hotel Guide/City Guide Currency Converter Real Time Services Weather Airlines News Send An Games Do Not Disturb View Bill Staff Services Room Service, Online Shop Restaurant Reservation Healthcare specific features Residential/Real Estate Wide selection of music video and TV channels Video & Music on Demand Full Function Web Browsing Communication Tools on TV Guest Services on TV Brand Specific GUI Integrated messaging on TV Seamless integration to voice and data Integrated messaging Integrated new age Media Devices Web browsing on TV

14 Infrastructure & solutions Cisco IP Telephony - Unified Communications Manager Cisco Digital Media Suite (DMS) Telephony IPTV/VoD/Applications Building Management Entertainment Billing & Call Accounting (CUCM) Virtualization & SaaS model support Integration PMS systems (Micros Fidelio and 95% of socket-based PMS systems) BMS/Room Automation systems integration Audio/Visual services (VoD, MoD)... Security Audio Visual Converged Solutions Environment Control

15 Solution for every vertical Hospitality and Healthcare Hotels Office Complexes Residential Complexes I N T E G R A T E D Based on an IP Foundation

16 Hospitality solutions Benefits Offer guests new services and new IT experience Differentiate property Lower operational expenses Simplify and centralize management VIP Connect Voice, data and video over IP network Features Integrate guest services: room service, housekeeping, wake up, voic Leverage IP phone or TV platform Easy to use interface empowers guests Virtual service

17 IP phone transformation to info-terminals Information Services Real-time information access Integrated and voic Weather, airline, stock, currency Leverages IP phone, TV or web browser Mobile device support (Cius/iPad/iPad2/Android) VIP Connect Voice, data and video over IP network Security Broadcast Services Real-time viewing with IP camera Integrated surveillance Visual access to remote locations Information distribution Create IP multicast conferences Targeted marketing aid Generate new revenue streams

18 VIP Connect Main Modules Management Engine Voice Mail Information Services Wake-up Call Hotel System Maid Services Telephone Billing System PMS Interface Check in/check out 18

19 Information services Mostly xml based Hotel facilities info National directories Meeting room reservation Online billing Weather info Airline info Enhanced reminders Currency rates Stock Quotes Local and Third party advertisements Require live data-feeds 19

20 Guest Voic Full IP. No SMDI, No serial cables Check-in, Check-out account creation and deletion Room mobility and transportability. Policy based archiving after check-out MWI control by reception for paper messages Local Language support Multi Tenant support 20

21 Failed Wake-up Call Handling Unique handling system for nonresponding guests Activates the designated handset at the reception Encourages receptionists to handle expired wake-up calls in real time 21

22 IPTV: Video, Voice, Data convergence For Users Enhanced TV, video and music on demand Integrated voice, data and IT services Access to environment controls Unified messaging For Building Operators Targeted marketing aid Generate new revenue streams Advertise premise-based and local businesses Differentiate property with enhanced services NevoTV / Pro:Centric Univision Converging voice, data and video over IP for more options and unparalled user experience!

23 IPTV features PMS Integration IPTV Server Integration Wake-Up System Guest Services Music & Video on Demand Server Integration TV Channels Weather Hotel/City Guides DND (Do Not Disturb) Bill Balance/View Bill Quick Checkout EPG (Electronic Program Guide) 23

24 IPTV System Capabilities Two way communication with PMS. Billing, Voice Mail (Requires Nevotek V/IP Connect), Wake-up, Staff services communicate with PMS. Multi-thread structure of the interface ensures that no message is lost under heavy load. Indefinite buffering of data in case of PMS failure. Communication Failure Alert Transaction and Information logging. Check-in Check-out Group Check-in Group Check-out Upon check-in and check-out of guest, room TVs are activated and deactivated (restrictions based on guest profile) automatically and guest name and greeting are displayed on the TV screen. 24

25 IPTV System Capabilities (cont d) Room Move Guest Information Change Do Not Disturb Text Message Wake-Up (Single or Group) Guest Bill Items, Balance and Quick Checkout Housekeeping Room Status Ordering/Room Service Music and Video On Demand Charging Multiple TVs in a single suite 25

26 Wake up system Single or Group Wake-Up Calls Attendant programmed wake-up calls (From PMS) Guest programmed wake-up calls (via TV screen). Multiple reminder calls for the same day. Automatic repeated calls Snooze function All registered wake-up requests follow the guest in case of room change Tracking the completion of calls 12 or 24 hour formats Music or video clips could be merged with wakeup message 26

27 Statistics module TV Channel usage statistics 27

28 IP Billing & Call Accounting Benefits Single- or multi-tenant billing system Customized approach to services deployment Increases services options Reduces costs, captures usage Features Call logging and recording Export files for further processing in spreadsheets or graphics tools Consolidated billing information per tenant Internal and external volume billing Flexible mark-up and discount scheme

29 PMS (Fidelio) Gateway Bidirectional interface between V/IP Connect and PMS (officially certified by Micros Fidelio) Full IP communications Real time 29

30 Supported PMS interfaces Possibility of custom interface development! 30

31 Telephone Billing Integrated to V/IP Connect Collects CDR s from CUCM Polling Interval configurable Successful External calls are processed and billed to PMS Calls to hotel service numbers can be monitored for performance reporting Supports multiple tariffs Powerful rating engine Various reports are generated 31

32 Mobile device support Cisco Cius ipad Nevotek Cisco Cius demo:

33 Demo Accessible by general public: ftp.nevotek.com u: flashdemo p: flashdemo

34 Summary Nevotek works closely with Cisco local teams, Channel Partners and Customers to provide best in class convergence solutions Nevotek provides end-to-end Solutions integrated with IP Telephony, Environment Controls and accomodates multiple new features Single Vendor Advantage - full Cisco end-to-end solution 34

35 Other solutions from Nevotek Sigma 5: A powerful billing & call accounting solution for CUCM (single & multitenant capability) IPT Office: Enterprise Productivity Suite for Cisco IP Phones Unilink: High Speed Internet provisioning & billing solution with support for Cisco Wired & Wireless infrastructure. More information about Nevotek s solutions:

36 5201 Great America Pkwy, Ste 320 Santa Clara, CA USA Tel: Fax: Shuman Blvd., Suite 205 Naperville, IL 60563, USA Tel: Fax: Burg. Amersfoordtlaan DR Badhoevedorp The Netherlands Tel: Fax: Twin Towers, Suite 217 Dubai UAE Tel: Fax: ITU Ayazaga Campus Maslak, Istanbul Turkey Tel: Fax: sales@nevotek.com