IBM Checkout Environment for Consumer-Service V6 software offers flexibility and reliability through streamlined POS integration

Transcription

1 IBM Asia Pacific Announcement AP , dated September 18, 2007 IBM Checkout Environment for Consumer-Service V6 software offers flexibility and reliability through streamlined POS integration Key prerequisites...2 AP distribution Program number...5 Reference information... 5 Education support...6 Offering Information...6 Publications... 6 Technical information...7 Ordering information...9 Terms and conditions Prices...13 At a glance IBM Retail Store Solutions launches a new portfolio of self checkout solutions, including a new IBM Checkout Environment for Consumer-Service (CHEC) software platform. New with IBM CHEC V6: Improved reliability through a high-level interface for tighter and faster point-of-sale (POS) integration. Greater control and flexibility with the Software Developer Toolkit, enabling retailers and IBM Business Partners to customize extensions and differentiate their unique customer experience. Maximized system up-time with complete solution manageability; systems management tools and utilization of Remote Management Agent (RMA) enable central management of self checkout and POS systems. Support for new IBM Self Checkout systems hardware models, including both cash and cashless configurations. These new lane models utilize Microsoft Windows Embedded for Point of Service (WEPOS), the market leading retail-optimized operating system. Overview IBM Checkout Environment for Consumer-Service V6 offers greater control in how retailers build, run, and support the self checkout solution and helps improve reliability through streamlined POS integration. Retailers will now be able to significantly speed time to pilot and rollout for self checkout by taking advantage of open architecture and leveraging industry-leading middleware and tooling. The new self checkout solution includes a Software Developer Toolkit to help retailers customize and differentiate their customer experience from the competition. This software allows retailers to configure the base software solution and customize according to their unique customer requirements through extensible Markup Language (XML) extensions to their environment. This solution offers manageability, utilizing new systems management tools and functions of the IBM Remote Management Agent (RMA), which has been integrated into the solution. w, retailers can use IBM Director to centrally manage their systems, which helps them achieve greater system up-time for more throughput. IBM CHEC supports the latest IBM Self Checkout Systems 600 and 800 Series models, including cash handling and cashless models. This announcement fulfills the software requirements of Hardware Announcement AG , dated June 26, IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 1

2 Key prerequisites Refer to the Hardware requirements and Software requirements sections. In addition, refer to Hardware Announcement AG , dated September 18, Program number For details, refer to the Program number section in this announcement. Planned availability dates October 19, 2007 Lane language: U.S. English/Spanish BOSS language: English Currency: U.S. Dollar February 15, 2008 Lane language: Italian, Castilian Spanish BOSS language: Italian Currency: Canadian, Australian AP distribution Country/Region Announced ASEAN* India/South Asia** Australia People's Republic of China Hong Kong S.A.R of the PRC Macao S.A.R of the PRC Taiwan Korea Japan New Zealand Yes Yes * Brunei Darussalam, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Philippines, Singapore, Thailand, Vietnam **Bangladesh, Bhutan, India, Sri Lanka, Maldives, Nepal, Afghanistan IBM Checkout Environment for Consumer-Service (CHEC) V6 The IBM CHEC software for self checkout is designed to significantly ease integration with a variety of point-of-sale (POS) platforms. This open standards-based self checkout software, which is built on Store Integration Framework (SIF), greatly simplifies integration to POS, enhances overall maintenance support of self checkout, and reduces integration time. This solution fundamentally changes the way retailers implement, deploy, enhance, maintain, and manage self checkout. It provides a platform for resiliency, agility, and growth. It enables a better customer experience, more flexibility in implementing changes, and provides a base for future enhancements. IBM CHEC V6 brings self checkout into the newest generation of technologies and open standards. It supports better integration with point-of-sale in the context of an overall store architecture. It also provides retailers a platform from which to customize and differentiate their customer experience from the competition. In addition, it provides the systems management tools through Remote Management Agent (RMA) to centrally manage self checkout devices to higher availability. IBM Remote Management Agent is part of an end-to-end systems management solution, empowering retailers to manage their store environments more competitively. It allows you to IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 2

3 remotely monitor, collect, and filter availability and utilization thresholds down to the device level. RMA is designed to perform software distribution, configuration management, proactive monitoring, diagnostics, remote operations, asset management, and event management, in the store, consistent with retailers' enterprise operational needs. All this can result in lower total cost of ownership and a higher return on investment driven by higher utilization of self checkout. The IBM CHEC V6 software solution offers manageability, utilizing new systems management tools and functions of the IBM Remote Management Agent, which has been integrated into the solution. w retailers can use IBM Director to centrally manage their systems which helps them achieve greater system up-time for more throughput. Latest RMA enhancements Allows rapid end-to-end integration, as part of Store Integration Framework, from enterprise to stores and to the device level Enables complete systems management capabilities in the store to reduce store system downtime Helps lower total cost of ownership through proactive management of store systems Is provided as part of IBM's full line of POS hardware, self checkout, kiosks, printers, and devices Captures events based upon exception criteria for tender and transaction errors, item learning, system availability, database errors, and peripheral events Enables software downloads for lane software updates and SI software Provides lane information for the mobile terminal server Performs scheduled database maintenance tasks IBM Director is a comprehensive systems manager designed for use across the full IBM Systems family. An integrated, easy-to-use suite of tools, IBM Director provides clients with flexible systems-management abilities to help maximize system availability and lower IT costs. With IBM Director, IT administrators can view and track the hardware configuration of remote systems and monitor the component performance of processors, disks, and memory. The solution requires IBM Director for enterprise management. The customer or integrator must separately order IBM Director to fully utilize the Remote Management Agent functions. For more information on IBM Director, refer to For Business Partners and retailers, IBM CHEC now provides a powerful Toolkit to simplify the development and support of customer-specific enhancements. w customer-specific code can be developed remotely and then added at the customer site. The following product components are included and supported as part of the redesigned self checkout lane and Back-Office Systems Server (BOSS) software suite: IBM CHEC Back-Office Application includes the following: IBM WebSphere Application Server (WAS) IBM DB2 Express Edition IBM Remote Management Agent (RMA) IBM CHEC Client Application includes the following: IBM DB2 Personal Edition (DB2 PE) IBM Remote Management Agent (RMA) JavaPOS drivers Standalone diagnostics Software Developer Toolkit and fully functional reference solution for ACE V6 IBM Store Integrator Graphical User Interface (SI GUI) and POS Business Component (POSBC) The new IBM CHEC software is different from previous self checkout solutions in five IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 3

4 fundamental ways: 1. Open POS integration 2. Improved user interface extensibility 3. More powerful and flexible approach for configuration, enhancements, and extensions 4. New systems management tools (integrated versus new) 5. Integrated platform security The specific advantages and value in each of these areas are described below. 1. Open POS integration Provides a clearly defined, high-level interface layer that isolates the communications between server and self checkout from the lane's or POS' internal logic. This helps enable quicker integrations, reduced development cycles, and faster delivery of changes. Enables a POS interface architecture known as POS Business Components (POSBC), which provides a common vehicle for multiple store applications (self checkout, kiosk, wireless devices, fuel, and so on) to access the POS business logic. This common architecture helps accelerate deployment of new applications in the store. Provides one common way to integrate to and better manage POS functions. As more solutions providers and ARTS adopt an industry standard such as POSBC, this shortens the time and reduces costs for custom integrations of new store solutions. 2. Improved user interface extensibility The user interface is built on the IBM Store Integrator Graphical User Interface (GUI), an open standard tool, allowing the retailer (or others) to customize the user interface through a set of programming and configuration techniques. A highly extensible user interface makes it possible to add additional functionality to the self checkout application. Retailers are no longer dependent on one source (the self checkout vendor) for user interface or graphics and audio changes; thus providing IBM Business Partners with an opportunity to add significant value to their customers' self checkout solution. This also enables retailers to differentiate their user interface and customer experience more easily to create competitive advantage. The Store Integrator GUI enables retailers to use a common display and customization component in the self checkout lanes and the regular lanes, resulting in the same look and feel for both. The open user interface also enables a retailer to build a more common look and feel across multi-channel customer touch points (for example, Web kiosk, self checkout). This open user interface technology provides the foundation for future enhancements that will enable an adaptive user interface to adjust to individual shoppers' needs and desires (such as expert versus novice users and personal preferences based on loyalty card or time of day). 3. More powerful and flexible approach for configuration, enhancements, and extensions The new CHEC V6 is based on the latest systems development methodologies, standards, and tools including Web technologies, Java, and XML. This provides a base for future development. The new CHEC V6 software is designed with an architecture that provides a base product asset plus extensions. This allows retailers, third parties, systems integrators, and others to develop enhancements and customizations for particular retailers, leveraging a broader development community to work on self checkout. By separating unique customer customizations from the base product asset, it enables IBM to make changes and enhancements for common features and requirements to the base product asset more quickly; this creates a more productive development environment for IBM to deliver the future product roadmap. The technical architecture is designed to enable the introduction of new hardware technologies and platforms more easily, such as new cash devices, Biometrics (fingerprint security), or RFID (Radio-Frequency Identification). Use of industry proven components, such as DB2, Java, WAS, and XML, results in the ability to leverage standard function, skills, and scalability; for example, the use of data replication features in DB2 to maintain data across the system or the ability to use a IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 4

5 common Web server solution for enterprise-level integration and browser-based access. 4. New systems management tools Enable better monitoring and management of unique self checkout devices such as bill and coin devices (acceptors and dispensers), scanner scales, and printers. This allows in-store and remote problem diagnosis, and provides the basis for improved performance and availability of all self checkout devices. Provide new retail-specific management agents for self checkout (and other store-level devices). When integrated with an enterprise systems management tool, these agents provide enterprise-level open systems management capability for problem management, change management, configuration management, and software distribution. Leverage a variety of industry standard systems management tools where available to provide advanced management functionality at the store, region, or corporate level (for example, IBM Director, Tivoli or other open systems management tools). Provide the ability to monitor errors, proactively supply alerts to corporate or in-store personnel, and produce enterprise-level data and trends on certain problems. This helps enable retailers and maintenance providers to manage self checkout to higher availability levels. 5. Integrated platform security The self checkout lanes now support a layered security environment for user mode (customer use) and a system administrator mode. When the self checkout is available for customer use, it runs in a secure environment and enables the retailer to implement processes which can meet the Payment Card Industry Data Security Standards. On the BOSS, the system supports integrated user security validation with the underlying operating system. Support applications all run as secure services without requiring a user to be logged in. IBM CHEC allows IBM and IBM Business Partners to work closely with customers to customize the software solution based on specific requirements, without impact to the base software code. Migration Existing self checkout customers with prior generations of IBM self checkout hardware and software may be interested in the functionality and enhancements provided in CHEC. Each customer's implementation is deemed unique (in the form of POS applications, back office applications, peripherals, or customized enhancements); while the software architecture reuses a portion of the prior self checkout code base, a direct migration path may not be available. Should a customer consider moving to this new version of software, contact your IBM sales representative for additional information. Program number Program Program number VRM name 5697-N94 6 IBM CHEC Back-Office Application (called BOSS) 5697-P01 6 IBM CHEC Client Application (called LANE) Product identification number PID number Maintenance Maintenance Program PID number 1 year PID number 3 year PID number 5697-N N95,5697-N N98,5697-N97,5697-P P P02,5697-P P04,5697-P08,5697-P07 Plant of control and manufacture Plant of Control: Plant of Manufacture: SDF SDF Reference information IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 5

6 For more information about IBM Self Checkout, refer to the IBM Web site tail/products/selfco/index.html Under Featured Resources WhitePaper: Market Insights drive the next generation of IBM Self Checkout. solutions. Refer to Hardware Announcement AG , dated September 18, Availability of national languages Planned availability date: October 19, 2007 Lane language: U.S. English/Spanish BOSS language: English Currency: U.S. Dollar Planned availability date: February 15, 2008 Lane language: Italian, Castilian Spanish, Dutch BOSS language: Italian Currency: Canadian, Australian Trademarks WebSphere, DB2, and Tivoli are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft and Windows are trademarks of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. Other company, product, and service names may be trademarks or service marks of others. Education support Multimedia and classroom education is available for IBM Business Partners, customers, and IBM personnel who sell or support the IBM Self Checkout solutions hardware and software. The following course is available for IBM customers: Title Course number IBM Self Checkout Solutions -- Hardware and Software Overview RE8320 To enroll in this course and view additional IBM Self Checkout solutions education offerings, go to the appropriate Web site. IBM customers If you have education related questions, contact grse@us.ibm.com. Offering Information Product information is available via the Offering Information Web site Publications IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 6

7 publications are shipped with the product. The following documents can be downloaded from the Retail Store Solutions (RSS) Web site Title IBM Self Checkout 4845 Overview Models 131, 15x, 171, 6xx, 8xx, and BW3 IBM Self Checkout 4845 Operations Guide Models 6xx, 8xx, and BW3 with IBM Checkout Environment for Consumer-Service Version 6 IBM Self Checkout 4845 Hardware Planning and Installation Guide Models 131, 15x, 171, 6xx, 8xx, and BW3 Order number GC GC GC IBM Self Checkout 4845 Parts Manual S Models 131, 15x, 171, 6xx, 8xx, and BW3 IBM Self Checkout 4845 Service Guide Models 131, 15x, 171, 6xx, 8xx, and BW3 IBM Checkout Environment for Consumer-Service Software Planning, Installation, and Maintenance Guide for Version 6 IBM Checkout Environment for Consumer-Service Software Programming Guide for Version 6 At the Web site, access the following: GY SC SC Select "Support" Select "IBM Self Checkout" Select the publication desired Technical information Specified operating environment Hardware requirements Existing IBM Self Checkout customers: For existing IBM Self Checkout customers who want to run this new IBM CHEC V6 software on their currently installed IBM Self Checkout hardware, a combination of firmware and hardware upgrades may be required. If you have upgrade questions on your existing installed self checkout hardware and potential migration paths, contact your sales representative or refer to Knowledgebase for additional information. re/support/html/knowledgebase.html te: Search on 4845 Self Checkout Solutions. New IBM CHEC customers: The IBM Self Checkout Systems 600 and 800 Series models support IBM CHEC and utilize Microsoft WEPOS as the OS for the lane. These models are available with cash and cashless configurations. The Back-Office System Server (BOSS) Model BW3, runs on Microsoft Windows 2003 Server. IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 7

8 For details on the latest models, refer to Hardware Announcement AG , dated September 18, IBM Checkout Systems BOSS, Model BW3, running Microsoft Windows 2003 Server is required for each store. Software requirements: The following product components are included and supported as part of the redesigned self checkout lane and BOSS software suite: IBM CHEC Back-Office Application includes the following: IBM WebSphere Application Server (WAS) IBM DB2 Express Edition IBM Remote Management Agent (RMA) IBM CHEC Client Application includes the following: IBM DB2 Personal Edition (DB2 PE) IBM Remote Management Agent (RMA) JavaPOS drivers Standalone diagnostics Software Developer Toolkit and fully functional reference solution for ACE V6 IBM Store Integrator Graphical User Interface (SI GUI) and POS Business Component (POSBC) The solution is designed to use IBM Director for enterprise management. The customer or integrator must separately order IBM Director to fully utilize the Remote Management Agent functions. For more information on IBM Director, refer to Planning information Packaging: The IBM Checkout Environment for Consumer-Service (CHEC) Client Application and IBM CHEC BOSS Application software products are separately orderable from the hardware. It is the responsibility of the customer or integrator to do the installation or customization of CHEC Back-Office Application and the CHEC Client Application software. When ordering the self checkout hardware, the IBM Self Checkout Systems 600 and 800 Series lanes will include the IBM Checkout Environment for Consumer-Service (CHEC) Client Application, along with a Software Developer Toolkit with scripts and sample configurations. The BOSS Server, Model BW3, will include the IBM Checkout Environment for Consumer-Service (CHEC) Back-Office Application. Both the base applications and the retailer-specific configurations and customizations are required to complete the installation of the checkout lane. Refer to the instructions included in the IBM CHEC Software Planning, Installation, and Maintenance Guide for Version 6. Once the customizations are completed, these extensions may be loaded on each lane while on site, or remotely by leveraging the IBM Director and Remote Management Agent. These software products are licensed per lane (terminal) or per server (BOSS). The software is entitled by ordering the Software Maintenance product. The hardcopy software license will be included in the hardware order shipment. As stated in the terms of the IBM CHEC license information, the software components comprised in the self checkout solution are for use with self checkout only. A separate license is required for using these products in the enterprise outside the self checkout environment. IBM CHEC Back-Office Application includes the following: International Program License Agreement Z License Information document GC IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 8

9 Support Agreement Addendum GI BOSS Application LCD BOSS Operating System LCD BOSS Platform Setup 1 LCD BOSS Platform Setup 2 LCD IBM CHEC Client Application includes the following: International Program License Agreement Z License Information document GC Support Agreement Addendum GI Lane Application LCD Lane Platform Setup LCD Security, auditability, and control The IBM Self Checkout system provides two levels of system access security. The first level is for accessing the Back-Office System Server (BOSS), which controls the security profiles, scale files, and software updates to the lane. This security provides typical log-on security to prevent unauthorized access to these files and functions. The second level of security is performed using the BOSS to restrict lane functions by employee. This enables a system administrator to configure allowable shopper assistant functions at the lane, such as the ability to process age-restricted items, ability to void transactions, and so on. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Ordering information Charge metric Part number or Program name PID number Charge metric IBM CHEC Back-Office Appl 5697-N94 Per Server IBM CHEC Client Appl 5697-P01 Per Client Device Server A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices. A PoE must be obtained for each server regardless of the number of processors and partitions in the server on which the program runs or for each server managed by the program. Client device A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks. To order a base license, specify program number 5697-N94 for the CHEC Back Office Application and/or 5697-P01 for the CHEC Client Application and the distribution media feature number for the CD-ROM. Support for the first year must be ordered using the registration feature number for the corresponding Software Maintenance products for the 1 year or the 3 year option. Software Maintenance must be ordered when ordering the initial base license. Also, specify the corresponding OTC feature number from the table below in the quantity desired (maximum quantity of 250). IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 9

10 When the Self Checkout System Models 600 and 800 Series and the Back Office Server Model BW3 are ordered, the appropriate prerequisite Client and BOSS software will be included in the shipment of the solution N94 IBM CHEC Back-Office Application Basic license one-time charge Feature description Feature number Per Server with 1 Year SW Maintenance E7PJ Per Server Charge w/1yrsw Maintenance (when ordered w/hw) E7QL 5697-P01 IBM CHEC Client Application Basic license one-time charge Feature description Feature number Per Client Device with 1 Year SW Maintenance Per Client Device Charge w/1yr SWM (when ordered w/hw) E7PR E7QM Those users current on the SWM for previous versions, can obtain V6, without cost, by ordering 5697-N94 and/or 5697-P01 and specifying the media code only. Media feature number Base+Migr (ENU) CD-ROM 5809 Customization options for 5697-N94 or 5697-P01: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Initial shipments Feature number 3444 Serial Number Only (suppresses shipment of media and documentation) This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support. Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number. Software license includes 1 year Software Maintenance N94 IBM CHEC Back-Office Application 5697-N95 IBM CHEC Back-Office Appl 1 yr regist + 1 yr renewal 5697-N96 IBM CHEC Back-Office Appl 1 year After License 5697-N98 IBM CHEC Back-Office Appl 3 yr regis (2 year uplift) 5697-N97 IBM CHEC Back-Office Appl 3 year renewal 5697-P06 IBM CHEC Back-Office Appl 3 yr After License 5697-P01 IBM CHEC Client Application 5697-P02 IBM CHEC Client Appl 1 yr registration + 1 yr renewal 5697-P03 IBM CHEC Client Appl 1 year After License 5697-P04 IBM CHEC Client Appl 3 yr registration (2 year uplift) 5697-P08 IBM CHEC Client Appl 3 year renewal 5697-P07 IBM CHEC Client Appl 3 yr After License Program name: IBM CHEC Back-Office Application Reg/Renewal Maintenance IASP PID: 1 Year 5697-N95 IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 10

11 Per Server SW Maintenance Charge Registration Per Server SW Maintenance 1 Year Renewal Program name: IBM CHEC BOSS 1Yr After License Maintenance IASP PID: 1 Year 5697-N96 Per Server SW Maintenance 1 Year After License Program name: IBM CHEC BOSS 3Yr Registration Maintenance IASP PID: 3 Year 5697-N98 Per Server SW Maintenance 3 Year Registration Program name: IBM CHEC BOSS 3 Yr Renewal Maintenance IASP PID: 3 Year 5697-N97 E7PK E7PL E7PM E7PN Per Server SW Maintenance 3 Year Renewal E7PP Program name: IBM CHEC BOSS 3 Yr After License Maintenance IASP PID: 3 Year 5697-P06 Per Server SW Maintenance 3 Year After License Program name: IBM CHEC Client Application Reg/Renewal Maintenance IASP PID: 1 Year 5697-P02 E7PQ Per Client Device SW Maintenance Charge Regist E7PT Per Client Device SW Maintenance 1 Year Renewal E7PU Program name: IBM CHEC Client 1Yr After License Maintenance IASP PID: 1 Year 5697-P03 Per Client Device SW Maintenance 1 Year After Lic Program name: IBM CHEC Client 3Yr Registration Maintenance IASP PID: 3 Year 5697-P04 Per Client Device SW Maintenance 3 Year Regist Program name: IBM CHEC Client 3 Yr Renewal Maintenance IASP PID: 3 Year 5697-P08 Per Client Device SW Maintenance 3 Year Renewal E7PV E7PW E7QB IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 11

12 Program name: IBM CHEC Client 3 Yr After License Maintenance IASP PID: 3 Year 5697-P07 Per Client Device SW Maintenance 3 Year After Lic E7QA Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance. Licensing: IBM International Program License Agreement including the License Information (LI) document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support. Agreement for Acquisition of Software Maintenance: The IBM Agreement for Acquisition of Software Maintenance (Z ) agreement applies for maintenance and does not require customer signatures. Limited warranty applies: Yes Limited warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program. IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period). Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you. Authorization for use on home/portable computer: You may not copy and use this program on another computer without paying additional license fees. Volume orders (IVO): Yes. Contact your IBM representative. Passport Advantage applies: Software Maintenance applies: Yes. All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 12

13 While your Software Maintenance is in effect, IBM provides you with assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement. It does not cover any extensions created and added to the base software, either created by IBM or third-party Business Partners. System i Software Maintenance applies: Variable charges apply: Educational allowance available: 15% to qualified educational institution customers. Prices For all local charges contact your sales representative. Trademarks System i is a trademark of International Business Machines Corporation in the United States or other countries or both. WebSphere, DB2, and Passport Advantage are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft and Windows are trademarks of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others. This announcement is provided for your information only. For additional information, contact your IBM representative, or visit the IBM worldwide contacts page at: IBM Asia Pacific Announcement AP IBM is a registered trademark of International Business Machines Corporation 13